Katarína Benkovska has over 6 years of retail experience including roles as Store Manager and Assistant Manager. She has strong leadership, communication, and customer service skills. Her experience includes visual merchandising, meeting sales targets, managing teams, and opening a new store. She is currently seeking new opportunities to utilize her education in art and textiles and build upon her proven retail success.

1. Katarína Benkovska (M.A.)
Current Address: Mistletoe Farm, Rampton Road,Willigham, Cambridge, CB24 5JF
E-Mail: katarina.benkovska@hotmail.co.uk
Mobile: 07821847579
Personal Profile
Being a naturally energetic, friendly and enthusiastic person, I thrive on hard work and enjoy
a challenge. A good communicator and driven individual who wants to progress, work well as part of
a team and willing to learn new skills.
Proffessional experience and abilities
6 years retail experience
Experience in visual merchandising
Decision-making ability and a good sense of responsibility
Strong commitment to customer service and excellent store standards
Ability to inspire, motive and lead a team
Planning and organisational skills
Commercial acumen
Experience with opening a new store (June 2015)
Employment History
2016- COAST, Store Manager
Profile summary and main duties:
• Maxime the store`s profitability in order to exceed KPI targets
• To recruit,develop and coach an exceptional team
• To act as a Brand Ambassador and always leads by example
• To always put the customers first, encouraging the team to do the same
• To build external relationships within area to help drive the success of the store
• To manage and influence the stock package and merchandise the product to drive sales and
footfall
• To own and drive own personal development and seek opportunities to grow
• To develop and implement succession plan to the team
2016- March 2016, MONSOON , Assistant Manager/ Acting Manager
• Setting weekly and daily sales target from Monthly Head Office Sales Budgets, informing all
employees daily of actual sales to the budget.
• Providing feedback on pricing, styles, promotional strategy based on store results both
verbally and in weekly reports to National Retail Manager
• Ensuring POS system running efficiently and all employees are fully trained to use the system
• Monitoring stock levels, replacing stock sold, daily top up stock from warehouse for top selling
styles and customer orders
• Maintaining a high standard of store presentation; merchandising new arrivals to the
collections by colour blocking, weekly change the window mannequins, planning weekly shop
floor move,
• Delegated and trained staff to undertake the visual merchandising duties and provide advice
to ensure the displays are merchandised to company guidelines
• Providing one on one personal service; recommending and selecting the right Monsoon
products to customer, offering other options and adding on items for achieving multiple sales
• Developing the Monsoon VIP data base by signing up all customers possible to rewards
program
• Processing deliveries

2. 2012-2015 EAST, Deputy Manager
Key responsibilities:
Sales and Customer service
• Communicate daily/weekly targets to all team members
• Maximise sale performance by utilising reports available to make informed commercial
decisions (e.g story analysis, best sellers, category and stock analysis)
• Keep up to date with competitor, keep up to date with product
• Ensure customers returns are managed in line with company guidelines and are converted to
sales/exchanges where appropriate
• Resolve customers complaints
Stock Managment and Presentation
• Ensure VM layout and price changes are completed to guidelines and within timescales,
• Identify stock issues and solutions
• Ensure daily replenisment is carried out
• Review branch standards on a daily basis and communicate expectations, and actions to be
taken to the team.
• Ensure sale lunches and promotions are completed to guidelines and on time
Branch operation
• Ensure deliveries, stock transfers and related administration and faulty stocks are completed
with sense of urgency as per Company procedures
• Ensure all branch operational administrations are completed on time and to Company
guidelines
• Assist in the processing of monthly payroll, new starter/leaver details, amendments and
absences
• Ensure housekeeping standards are maintained
People Managment
• Assist in the recruitment of staff
• Assist in the coaching and development of the team to their full potential
• Ensure employees are kept up to date with all relevant information
Cost control and P&L
• Assist the Branch Manager in controlling payroll costs
• Understand the P&L report and take appropriate action to reduce costs
Security and Health & Safety
Achievements:
• Helped with opening a new store, completed training with new member of staff, H&S
• Contributed effectively to new ideas at brand and regional meetings
• Completed recruitment training
• Assisted with the recruitment of staff and annual appraisals, H&S
• Contributed to consistently good monthly sales figures
• Having a proven ability to plan, organise and control activities and staff
• Having the ability to motivate people
• Controls costs
• Contributed effectively to merchandising ideas at team sales meetings
• Successfully applied the principles of retail selling to meet brand standards
• Received many positive comments from customers regarding my customer service
• Gained a good understanding of merchandising for a retail fashion boutique
• Developed an understanding of brand management and in-store presentation

3. 2011-2012 KEW 159, Deputy Manager
Key responsibilities:
• Effectively assist in managing all areas of the store P&L to within allocated budget levels,
ensuring Store profitability.
• Assist in the effective recruitment, retention, development, performance management and
deployment of Retail Store staff.
• Work alongside the Store Manager to motivate the store team to achieve sales targets and
maximise efficiencies.
• Help the Store Manager to analyse sales figures by setting appropriate staffing levels, stock
holding levels and promotional activity in order to maximise profit.
• Ensure that promotions, sales and merchandising instructions provided by the Store Manager
are carried out to expected standards.
• Delegate for the Store Manager ensuring that the store complies with requirements in all areas
of operational activity, policy and procedure with specific regard to stock and cash security.
• Supervise the ordering and receiving of company requisitions and monitors appropriate stock
levels.
• To continually develop and understanding of the company’s culture, products and initiatives.
• To work alongside the Store Manager within the store on all Health & Safety matters
Education
2009- 2010
ESOL for Work
City College
Brighton
2004-2009
Art Teacher/ Masters of Art Education, M.A
Matej Bel University
Faculty Human Sciences
Tajovskeho 40
Banska Bystrica 974 01, Slovakia
2000- 2004
Textile technologies High school
School of Applied Arts
Scota Viatora 6
Ružomberok, Slovakia
Languages
Slovak- native
Czech- fluent
English- fluent
Polish- basic
Computer skills
MS- Office
MS- Powerpoint
Photoshop
Ulead video studio