1. CURRICULUM VITAE
Name : JOSEPH WACHIRA MUMBI
Mobile no. : +971555019896
Email : j.wachira51@yahoo.com
CAREER OBJECTIVE
To provide myself with more challenging opportunities and to overcome them by
honesty, handwork and efficiency to give a helping hand for upgrading the reputation &
give fame of your organization and for the betterment of self.
Development of my career to a level can meet the needs of the organization as well as my
personal needs.
PERSONAL DETAILS
Nationality : KENYAN
Date of birth : 22-FEB-1988
Marital Status : SINGLE
Visa status : RESIDENCE VISA
POSITION : CUSTOMER SERVICE/CASHIER
WORK EXPERIENCE
Customer service @EMIRATES GENERAL PETROLEUM CORPORATION {DUBAI UAE} (2013 to
date)
SEMINAR AND TRAINING ATTENDED
 Customer service and guest approaching training conducted by Emarat.
 Cash register training and Ruby very fine super systems.
 Merchandising training for success and smarter seller.
 Food and Hygiene training.
 Basic Fire Fighting training.
 Waste Management

2. Duties:
 Prepare the weekly duty schedule of Cashiers.
 Keep the team informed of any changes in tariff, complimentary voucher for
specific events.
 Reporting and reconciliation.
 Conduct surprise cash counts.
 Train Cashiers on all aspects of the operation.
 Ensure we have sufficient tokens loaded at the entrance machines.
 Relieve the Cashiers during their break.
 May perform cashiering duties to ensure coverage.
 Coordinates any special tasks or events with other departments as needed.
 On daily basis transmit the daily credit card transaction at the end of day and hand
over the report to the Night Auditor with full documents per outlet.
 Responsible at the end of each shift to take the inventory of tokens, which are
collected by the Cashiers, reconcile with the system readings and refill the
dispenser. Update the Lost Tokens Tracker and reconcile monthly, to be submitted
to the Cash Office Manager.
 Keep track of Cashiers attendance, annual leaves and performance ratings.
 Deal with customer complaints.
 Ensure that all stationery requirements are available at all times.
 Any other duties and responsibilities that could be assigned to him as and when
required to suit the operational and financial needs.
 Ensure that every customer is dealt with politely and efficiently
 Full responsibility for cash/credit cards taken in payment through
 The till for the corporation goods and services.
 To exercise vigilance in the protection of the corporation goods and services.
 Complete re-stocking duties as required by the supervisor or assistant supervisor
1. ACHIEVMENTS
 Successfully achieved organizational targets by maintaining a clean and
friendly environment.
 Significantly cut the numberof complaints received from the customers which
led to improved classification of the outlet amongst the cleanest luxury retail in
the region.
 Amongst the Team awarded for outstanding customer services.
 Awarded as the star of the month for the good customerservice
WORK EXPERIENCE
CUSTOMER SERVICE @SHADE HOTEL (2010-2011)
PROFILE
With over 3 year’s solid experience in Customer service, along with strong customerfacing,
administrative, interpersonal and the seeking to respond to challenges in hospitality and

3. contribute to, efficient management of your effective organization in the retail and
international hospitality sector organizational skills. Now and contribute to, efficient
management of your effective organization in the retail and international hospitality sector
organizational skills. Now market
RENSPONSIBILITIES
 Consult with customers about their product or service needs or their wants.
 Analyze what the customer says they want and need then tailor it to what
CNS offers.
 Troubleshoot products and services to best fit their needs and expectations.
Receive customer calls of requests for products and services.
Investigate what products and services the customer will need even if they
may not know what they need. Probing as to what they want and present
what they feel they may need dependant on their needs and wants.
 Middle liaison between the workers (technicians, SBC and whoever supplies
the products or services) and the customer.
 Testing of new products.
 Full responsibility of ensuring that campus is aware of what products and
services (applicable to CCU) is trained in understanding what products and
services are available, what they do, and how they can order them.
 Provide customer service to faculty, staff, and some students who receive
number by accident for help.
 How it gets to the campus is where the two really come together.
PERSONAL ATTRIBUTES
 Punctual
 Honest and friendly
 Good communication skills
 Help in other areas of the hotel if the situation require
 Able to relate with other people regardless their diverse cultural background.
EDUCATION BACKGROUND

4. Year Area of learning institution
2009 - 2010 ADVANSED DIPLOMAS IN TOURISM MANAGEMENT
2005 – 2008 CERTIFICATE KCSE GACHARAGE HIGH SCHOOL
1996 – 2004 CERTIFICATE KCPE GACHIE PRIMARY SCHOOL
PERSONAL INTEREST
 Swimming
 Playing soccer
 Reading journals
 Traveling
REFERENCES
 To be availed upon request.