This document contains a summary of Jay K Birhade's work experience and qualifications. He has over 10 years of experience in marketing, sales, and customer service roles for companies like Tata Teleservices, Convergys, Accenture, and Gondola Group. Currently, he is seeking new opportunities in marketing, business development, and sales roles leveraging his experience in those domains. He holds an MBA from the University of Sunderland and a BCom from the University of Mumbai.

1. JAY K BIRHADE
LinkedIn: https://www.linkedin.com/profile/view?id=206638776
Address: Flat-304, B/5, Mansarovar Complex, Sec-34, Khandeshwar,Navi Mumbai-410210.
Email: jkbirhade@yahoo.co.uk
Mobile: +91–9594113636
A highly experienced Marketing, Sales and Customer Services professional with over 10
years experience within Sales, Business Development.
Present Objective:
I am considering new opportunities within Marketing, Business Development and Sales
since worked with the likes of Tata Teleservices, Convergys and Accenture in their
Marketing and Sales domain.
Work Experience:
GONDOLA GROUP (LONDON) - July 2011 – Jan 2016
Role: Marketing and CRM
Responsibilities:
 Analyze and plan sales and organise marketing events and promotional plans accordingly.
 Coordinate administration, budget, payroll, staff and vendors.
 Set budgets and execute plans for department sales, product purchase and staff
development.
 Recruiting, training, motivating team and supporting operations.
 Making sure the front of house is efficient enough to deliver and propagate the newly
introduced offers with a finesse and timely overlooking their way of delivering services.
 Dealing all the complaints related to customers or offers or even altering the offers as per
customer’s requirement.
ACCENTURE - Oct 2010 – Jan 2011
Role: Marketing & Sales – RSA Insurance UK.
Responsibilities:
 Auditing on a regular basis to monitor employee performance.
 Worked in collaboration with executives and leaders to achieve targets and deadlines.
 Liaising with management to ensure client satisfaction.
 Customer complaints management and customer retention.
 Demonstrating strong understanding of products and services.
CONVERGYS - Nov 2005 – Dec 2007
Role: Marketing and Senior Customer Advisor – OPTUS TELECOM
Responsibilities:
 Successfully assisting training of new customer service executives for improved
performance.
 Working closely with solutions and service team to deliver on customer projects.
 Working closely with service level management team to ensure on time delivery on SLA
commitments.
 Supporting sales team (Account managers, Sales engineers, and extended team that
supports the mobile operator) to achieve sales goals.
 Determining and securing resources and materials needed to perform the work of the unit.
 Identifying and proposing alternative solutions to upper management regarding obstacles,
resources and other operating issues.

2. TATA TELESERVICES May 2002 – July 2005
Role: Marketing / Sales /Revenue Assurance / Retention / Churn Analysis
Responsibilities:
 Churn Analysis, identifying reasons for it and developing new processes to enhance
customer satisfaction.
 Resolving queries and grievances quickly and effectively to maximize and maintain levels
of client satisfaction.
 MIS & CRM for performance tracking, reporting and enhancement.
 Interacting across departments to ensure quality of products as promised to clients.
 Event calendar mapping and creation of product packages in conjunction with content
teams
 Managed invoicing & payment collection of accounts.
 Retention of customers churned out for bill or service related issues.
 Dunning via SMS and following up with high value customers.
Education:
 M.B.A. University of Sunderland, UK (Full Time) – 2012
 B.Com University of Mumbai, India – 2002
Skills, Strengths, and Technical Skills:
 Strong communication skills (written and verbal).
 Ability to train new employees and get them productive as fast as possible.
 Foster positive relationship with clients to generate business and share good practice to
lead workforce towards accomplishing business and corporate goals
 Design and deliver pre-sales presentations to prospective clients and modify products
based on client feedback and performance.
 Ability to plan, organise, motivate and lead dynamic teams.
 Natural ability to analyze, design, develop and communicate solutions for diverse
situations.
 Flexible and adaptable to diverse circumstances, with an eagerness to accept challenges.
 Strong analytical thinking, client focused, decision making and time centric skills.
 Strong working knowledge of Microsoft Office and office software.
Languages:
 Strong Verbal and Written skills in English and Hindi.
References: Available on request.