1. Sayed Mohamed Sayed
International City
Dubai, United Arab Emirates
+971-55-55-28931
sayed17900@gmail.com
Objectives
I am vary enthusiastic and mature individual with 6 years experience in Sales and Customer Service
Representative. I am more than capable of achieving high targets and tight deadlines and I have
proven to work well under pressure. I can demonstrate high energy levels and provide consistently
high levels of customer service. I have excellent communication and customer care skills, I’m
extremely well presented, flexible, and positive and self-motivated. I am always willing to take on
challenges and acquire new skills.
Work experience
 Alforno (Alshaya Group) AssistantRestaurantManager
Job Description :
1. Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and
excellent service is
2. consistently achieved
1. Effectively manage the restaurant in the absence of the Restaurant Manager
2. Manage operations with passion, integrity, and knowledge while promoting the culture
and values of the Silo
3. Implement new company policies and procedures by developing plans and instructing
staff
4. Provide direction to shift leaders, and staff to achieve restaurant goals
5. Consistently review operations and staff to identify any problems, concerns, and
opportunities for improvement
6. Provide coaching and feedback to managers and staff and assess performance on and
ongoing basis
7. Create a positive guest experience by delivering a high level of service and ensuring all
staff engage guests to understand
3. their needs and exceed expectations
1. Manage the restaurant to meet or exceed standards in food quality, safety, and
cleanliness
2. Consistently monitor product and labor costs to remain within goals
3. Solicit guest feedback to understand the needs and wants of customers
4. Train and coach staff on guest services principles and practices
5. Follow the Silo Restaurant policies and procedures, including those for cash handing
and safety/security
6. Monitor and maintain the Micros POS System

2. 7. Assist in new menu implementation
8. Develop and implement creative solutions to areas of improvement
9. Assist in conducting staff and daily pre-shift meetings
10. Assist in any areas of the restaurant when staffing constraints require
11. Identify employee weaknesses and retrain as necessary
12. Complete the season to the specifications outlined in your Employment Contract
 The United Bank (in Egypt) Sales executive
Job Description:
1. Identifies business opportunities by identifying prospects and evaluating their position in the
industry; researching and analyzing sales options.
2. Sells products by establishing contact and developing relationships with prospects;
recommending solutions.
3. Maintains relationships with clients by providing support, information, and guidance;
researching and recommending new opportunities; recommending profit and service
improvements.
4. Identifies product improvements or new products by remaining current on industry trends,
market activities, and competitors.
5. Prepares reports by collecting, analyzing, and summarizing information.
6. Maintains quality service by establishing and enforcing organization standards.
7. Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; benchmarking state-of-
the-art practices; participating in professional societies.
8. Contributes to team effort by accomplishing related results as needed.

 Raya Company Senior Sales Executive
Job Description :
1. Effectively sell products and services through understanding of the Customer’s needs, tailoring a
solution to meet those needs, and closing the sales.
2. Manage the execution of campaigns in the store including merchandising, inventory and
communication
3. Support Customers by providing best level of care for products and services
4. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and
security practices
5. Monitor inventory levels and communicate when inventory replenishment is needed
6. Mentor and coach less experience employees to become more effective sales people
 Vodafone company Customer Service Representative
Job Description :
1. deal directly with customers either by telephone, electronically or face to face.
2. respond promptly to customer inquiries and handle and resolve customer complaints.
3. obtain and evaluate all relevant information to handle product and service inquiries.
4. provide pricing and delivery information and perform customer verifications.
5. set up new customer accounts and process orders,forms, applications and requests.
6. organize workflow to meet customer timeframes and manage customers' accounts.
7. direct requests and unresolved issues to the designated resource
8. keep records of customer interactions and transactions

3. 9. record details of actions taken and inquiries, comments and complaints
10.prepare and distribute customer activity reports
11.maintain customer databases and follow up on customer interactions
12.communicate and coordinate with internal departments
13.provide feedback on the efficiency of the customer service process
ComputerSkills
 Microsoft Office: MS Word, Excel, Internet.
 AutoCAD and 3D Max.
 Graphic and Web Sites Design.
EducationalQualification
 Bachelor's degree in law a very good grade of Ain Shams University Faculty of Law.
 Certificate of Human Development and Business Administration Grant from Oxford .
 Certificate of Sales and Marketing .
 Certificate of Phonetics .
 Certificate of Body Language .
 Certificate of Self Deveopment .
 Certificate of Stratagic Planning .
 Certificate of Human Resources .
 Certificate of Training Of Trainers .
 Certificate of Prepare Leaders .
 Certificate of Preparation Mangement.
 Certificate of Project Management .
 Certificate of AutoCAD and 3D form Autodesk Company.
 Certificate of Graphic and Web Sites Design from Lynda Company.
 Certificate of IDCL form UNESCO.
Personal Skills
 Ability to learn quickly & efficiently.
 Flexible to work any where.
 Ability to work individually & as a co-operative team member.
 Hard worker, able to work effectively under pressure.
 I have ability to exceptional visual artist, possessing the ability to interpret the vision of a client or
Employer and translate it into a realistic drawing.
 I know how to operate all relevant computer software.
 The ability to follow directions while paying a close attention to details is also important.
 I have ability to maintain many projects at once, while meeting deadlines