Lenny MbaraOnaya is an experienced hospitality manager with over 10 years of experience in roles such as store manager, assistant restaurant manager, and operations consultant. He has a track record of improving efficiency, reducing costs, and increasing productivity within tight timelines and budgets. He has strong communication, leadership, organizational, and customer service skills.

1. CURRICULUM VITAE
PERSONAL DATA
Names: Lenny MbaraOnaya
Date of Birth: 2nd May 1983
Sex: Male
Marital Status: Married
Religion: Christian
Nationality: Kenyan
Tel No: +254 724 340 727
+254714694858
Email: onayal@yahoo.com
PERSONAL SUMMARY.
Am an experiencedHospitalitymanagerwithaconsistenttrackrecordof successfullyemployingbest
businesspracticesthatimprove efficiency,reduce operatingcostswhilstincreasingproductivity,all to
tighttime scalesandwithinbudget.Havingaprofessional attitudeandanabilitytobe flexible and
handle change ina positive manner.IPossesexcellentcommunication,leadershipandorganizational
skills.Amateamplayer,professional andgoal orientedindividual.
WORK EXPERIENCE
July 2014- August 2015 : Om Nom Nom Africa L.t.d
(Store Manager)
August 2007- September2013: Nairobi Java House Ltd (Assistant restaurant Manager)
Oct 2012-March 2013 : Bread Basket (T) Ltd D-Operations Consultants
March and June/July 2007: Clerk with Electoral Commission of Kenya (ECK)

2. Duties and responsibilities
 Incharge of 46 team members.
 Data base management and reports generation and analysis (micros Fidelio and the pulse
system)
 Food safety and quality management
 Ensuring the standard operating procedures followed to the later.
 Reviewing and analysis of the daily, weekly and monthly reports.
 Directing the Restaurant operations.
 Ensuring collection of all cash sales from the customer service representative tills with
compliance to the company’s standard operating procedures and banking the sales.
 Ensuring efficient customer care management at all timei.e Dealing with customer
complaints and making sure the staff are well trained on the subject.
 Property and assets management (ie) inventory management of equipments, ensuring
timely repair and maintenance of machines, the motorbikes, the restaurant e.t.c.
 Stock management (overseeing daily and monthly stock take, making requisitions and
receiving of goods)
 Ensuring security of guests, staff and the company property at all times
 Conducting profit and loss meetings& coming up with timely solutions to challenges
facing the establishment.
 Ensuring the establishment adheres to government policies and regulations (ie) food
handlers’ certificates, fire regulations, OSHA, MCSK, Single business permits e.t.c.
 Payroll administration, overtime and leave management
 Marketing of the restaurant
 Team management i.e. Recruitment and retention of the team members, coaching,
evaluations, appraisals and motivating the team.
 Sourcing of reliable, quality and cost effective suppliers
 Snagging/contribution in the branch set up construction
 Cost management (Ensuring the Store operates within the set budget in order to
maximize the profits).
 Preparation of work schedules.
 Staff training.
 Benchmarking.
Key skills, competencies and attributes.
 Managing time,establishprioritiesanddelegatingeffectively.
 Able toprepare budgetsandcost estimates.
 In depthexperience &understandingof the retail/Restaurant channel.

3.  Liaisingwithlocal authoritiesandregulatorybodiesonbusinessrelatedissues.
 Experience of settingtargetsandmonitoringperformance.
 Excellentcommunicationskillsandabilitytopresentacrossall media.
 Can identifykeyopportunities&efficienciesforgreaterprofitability.Providingthe necessary
coaching,support& guidance toassistnew staff.
 Abilitytofunctioninafast-pacedenvironment.
 High energy levels
 Customer Service oriented.
 Great planning and organizational skills.
 Team player.
EDUCATION BACKGROUND
Sept. 2012- April 2014: The Technical University of Mombasa
Diploma in Hotel and Institutional Management
Course outline: The course instills knowledge and skills on food safety and audits, stocks,
Monitoring and controls, restaurant/hotel performance evaluations,
Front office management,House keeping management,Efficient customer
care management, event management, Research,Front office management,
Textile and Laundry management, Hospitality marketing, human resource
management, business Planning development , Food science and
Nutrition, Food and beverage production, property
management,Hotel&Catering Law,Enterpreneurship,Hotel management
Information systems,Hospitaliy accounting and Food therapy .
2002June- June 2003 Universal Group of Colleges
Diploma in computer systems engineering and hardware maintenance
Course outline: Database management/programming
Computer system networking
Microsoft office suites and the internet

4. Trouble shooting of hardware and software problems
May-June 2011: Customer Service Consulting Co. Ltd
Certificate of participation
1998-2001: Kegoye Secondary School
Kenya Certificate of Secondary Education
Mean grade C+ (plus)
1990-1997: Ortum Boys Boarding Primary School
Kenya Certificate of Primary Education
444/700 marks (44/84 points)
REFEREES
1. Mr. Geoffrey Kimeu
Regional Manager
Nairobi Java House
+ 254 723882515
2. Mr. Gichuki
The C.O.D (Technical University Of Mombasa)
Department of Business studies.

5. +254 734573705
3. Mr. Bernard Olang’o
Food and Beverage Manager,
Boon café, Mombasa.
+254722230288