The document is a resume for Younus Valiyakath Karakkatt. It summarizes his career objective of seeking a managerial position utilizing his sales, customer service, and problem solving skills. It then outlines his extensive work experience in sales, marketing, business development, and customer service roles in India and the UAE from 2008 to present. It also lists his educational qualifications including an MBA and bachelor's degree in tourism and hospitality.

1. YOUNUS VALIYAKATH KARAKKATT
E mail: unuvk007@gmail.com
Mobile: +971501486377
Fujairah, U A E.
CAREER OBJECTIVE:
Seeking a managerial level position in Sales/Business Development job that will allow
me to fully utilize my sales, customer service, organizational and problem solving
skills that will optimize the Company’s profitability and I could develop, lead and
organize the resources of the Company for its optimum growth and development.
PROFILE:
 Well experienced in Sales & Marketing, office administration & customer
service in India and UAE.
 Expert professional in business development, planning and executing
business strategies, expert in developing new market channels and building
strong relationships with guests and clients.
 Superb understanding of business sense and strategies.
 Certified in Managing People Performance (MPP).
 Departmental Trainer – Successfully completed On Job Training,
Accreditation Number: 7328/OJT5170.
 Certified ISO Internal Auditor.
 Competition Analysis – Ability to analyze and compare firm’s products with
that of competitors.
 An efficient manager & a team player who can increase proficiency and
productivity of employees.
WORK EXPOSURE:
Currently working as a Sales Executive (Acting Business Development
Manager).
Organization : Nour Arjaan by Rotana, Fujairah.
Job Profile : Sales Executive.
Period : March 2014 to Current Job.
Roles and Responsibilities:
 In-charge of the Sales Department in Nour Arjaan by Rotana, handling the
department since July 2014.
 Ensure complete coverage of defined accounts and areas in order to evaluate
current and possible future potential business towards the hotel.
 Departmental Trainer – Successfully completed On Job Training, Accreditation
Number: 7328/OJT5170.
 Ensure thorough and complete coverage of sales team for a comprehensive
client servicing, achieving targets and maximum productivity. Set up sales
objectives, action plans and team’s targets.
 Regularly monitoring the online rates to be in line with the competitors, based
on the supply & demand, to attract more FIT.

2.  Creating Rotana Escape packages and Groupon promotions in coordination with
Reservations/Revenue team.
 Review direct competition and ensure complete awareness by all sales team of
competitor’s activities at all times.
 Update database with new accounts and increase room nights and revenue
production through various sales activities in order to produce sales leads
towards hotel and to contribute in achieving or exceeding targets set.
 Overlook the overall business requirements of hotel’s top producing accounts
through various sales and marketing action
 Handle leads received by the property along with the main account manager in
the Area Sales Office.
 Regularly doing competition check. Provide feedback on changing marketing
conditions, including trends in the competition in order to understand better
market trends and change possible selling strategies
 Attend daily, weekly departmental & revenue meetings and send all sales
related reports on time to Corporate Office.
 Attend major events as requested in order to promote Rotana
 Reports to General Manager, Corporate office & Area Sales Office.
Showroom In Charge.
Organization : Emirates Ceramic Factory, Department of Industry,
Government of Fujairah, UAE.
Job Profile : Showroom In-Charge cum Sr. Sales Coordinator.
Period : October 2011 to March 2014.
Roles and Responsibilities:
 Manage the sales, customer service, personal training, valuation, meeting, and
monthly sales targets.
 Greeting customers upon arriving in the showroom and learning the
purpose of their visit; and developing long-term relationships.
 Maintaining the Showroom image to the highest standards. Ensure
showroom displays are installed or rearranged in a timely manner to
company standards. Organize showroom maintenance and refits as
needed.
 Responsible for accurate and timely issue of Quotations and Pro-Forma invoices
to our customers as required.
 To ensure that the Customers are extended the highest levels of customer
service at all times & customer orders are met as soon as possible.
Generating Delivery Note & Invoices.
 Dealing with Export Customers from GCC and other Middle East Countries (if
required) & Logistic support.
 Processing inquires by phone, fax, email and personal visits in relation to
company business.
 Ensuring the Showroom and all displays are neat and tidy at all times
 Responsibility for stock management and coordination with Technical
Department to process the Monthly Production Plan.
 To deal promptly with Customer complaints, liaising with customer services
in order to resolve queries
 Represent the organization at trade exhibitions, events and
demonstrations.
 Printing & Publishing Product Catalogues, leaflets etc.

3.  Train, coach and develop Sales Associates on product knowledge and selling
skills to achieve store sales goals.
 Performing other tasks to support the business plan as and when required
including working extra hours if required to ensure company business
objectives are met.
 Reports to General Manager & Sr. Manager – Sales & Marketing.
FOREIGN CURRENCY TELLER cum SHIFT IN-CHARGE.
Organization : Al Ansari Exchange Company, U A E.
Job Profile : Foreign Currency Teller cum Shift In charge
Period : October 2008 TO June 2011.
Roles and Responsibilities:
 Enhance the Operational efficiency, or Branch performance and Quality
Customer Service through leadership, promoting Company’s product, close
monitoring and team building.
 Foreign currency purchase and sales, dealing with other Exchange Houses for
FCY Purchase.
 Responsible to ensure that all branch staff members perform their work in full
responsibilities and deduction and are maintaining strict discipline, Office
decorum & proper dress code.
 Ensure that staff members completely adhere to Company Policies &
Procedures and local Anti Money Laundering (AML) regulations.
 Ensure that all assets of the branch are fully protected against all risks, and
completely follow the operational policies at all time.
 Verify each teller’s cash at the close of their duty and guide them to pay out
surplus holding to duty Cashier.
 Mark overtime and under time register promptly on daily basis, and dispatch to
Head Office on daily basis or according to requirement.
 Familiar with money transaction to all countries.
 Familiar with Western Union operations.
 Excellent Amex Operational Skill.
 Customer Relation and Complaint handling.
 Reports to Area Manager.
SALES & FRONT OFFICE
Organization : Haritagiri Hotel & Ayurvedic Village, Wayanad, India.
Job Profile : Assistant Manager-Sales & Front Office
Period : May 2007 TO May 2008.
FRONT OFFICE
Organization : Hotel Ramanashree, Mysore, India.
Job Profile : Senior Front Office Assistant.
Period : January 2005 TO April 2007.
Roles and Responsibilities
(Have exposure in the following areas of SALES & FRONT OFFICE Work.)
 In charge Of Entire Front Office Department.
 Sales In Charge of the LUXURY BOUTIQUE in Front Office area.
 Handling Room Reservations.
 Responsible for the Travel Desk operations.

4.  Car rental arrangements according to the requirements of the guests.
 Handling & Preparing Daily Sales Report & dispatch to Accounts Dept.
 E P B A X Operation.
 Guest Relations.
 Hotel Marketing (Rooms).
 Tele Marketing
 Participating Sales Exhibitions like T T F & O T M Etc.
 Other relevant Customer Service works.
TRAININGS ATTENDED:
 Successfully completed On Job Training (Departmental Trainer)
 Successfully completed training on Managing People Performance (MPP).
 Successfully completed training on ISO Internal Audit.
ACADEMIC QUALIFICATIONS:
 Master of Business Administration (M B A)
Major in Finance & HR.
(Obtained the first Grade from L.N.M University, India)
 Bachelor of Tourism & Hospitality (B T H – 3 years).
(Obtained the first Grade from University of Mysore, Karnataka, India)
 Diploma in Computer Application.
(Rashtriya Computer Saksharatha Mission, Vishakapattnam)
LANGUAGES KNOWN:
English, Arabic, Hindi, Urdu, Malayalam, Kannada, Tamil.
I T SKILLS PROFILE:
Operating Systems : Windows 98/Me/2000/NT/XP & Linux
Applications : MS Office 2007/XP & Internet, Amex
(Word, Excel, Power Point, Outlook, Ms Publisher)
Accounting Packages : Tally 9.1
Computer Languages : C++
Graphic Designing : Adobe Photoshop
PERSONAL DETAILS:
Nationality : Indian.
Sex : Male.
Religion : Islam
Date of birth : 21/08/1985
Martial Status : Married.
Passport No. & Expiry : K 6178953 / 09/12/2022.
Visa Status & Expiry : Employment – Transferable.
UAE Driving License No : 1000874.