customer service and care

1. Milton Kigasia Musozi,
Mob: 0506672756/0557201365- (U.A.E)
Email: kmilton_musozi@yahoo.com
PERSONAL INFORMATION
 Date Of Birth : 1976
 Sex : Male.
 Nationality : Kenyan.
 Languages : English, Swahili, (Excellent)
 Visa Status : Employment Visa
 Passport Number : A020997.
CAREER OBJECTIVES
To fully utilize my knowledge and skills to help the organization as well as the society achieve their goals
and objectives.To meet challenges that will help develop and advance my knowledge and career in my
field of operation.
To seek a challenging position in a dynamic environment and desire to progress further in a growing
oriented organization.
To be an asset for its effective functioning and be a teamplayer for the achievement of organizational goals
and its success.
I am a self-motivated honest person with the ability to handle responsibilities entrusted to me with a sense
of ownership and accountability.
I have excellent interpersonal skills and good communication ability.
ENOC/ EPPCO- (Zoom Markets PRONTO Franchise.
SUPERVISOR INCHARGE,YEAR 1ST- JULY-2015 to 2017
RESPONSBILITIES:-
 Supervision of the cafes Daily Operations,
 Ordering and Receiving of goods from vendors, receiving and answering calls from supplies and Co
operate office.
 Follow up of Orders place to Different Supplies.
 Ensuring all Deliveries and Supplies meet Municipality laws and rules
 Ensuring the café is clean and Tidy with replenishing the shelves and no-open displays Eye catching.
 Chillers and Freezer units monitoring temperatures on Shifts and Daily basis records per standard.
 Clean and neat Employees in operation zone as per standard.
 Expiry products removing from shelves and recording in GRv,s
 Pest Control and Maintenance records availability for municipality routine checks and license updates.
 Inventory Monthly and Daily counting updates in the system.and Planning.
 Handling Customer Complains and Solving to Minimize
 Wastage Control and Monitoring .
 Daily routine store walk up to ensure all emergency exit fire switch lights and other gadgets are in
Fuctional.
 POS and Computer price updating in case of promotional or seasonal offers in the system
 Sales Trucking and Monitoring on KPI.
 Minimizing consumable consumptions and controlling.
 Daily sales Banking and updating on sales Tracking sheets excel.
 New products Launch spread sampling and awareness to customers.
 Promotional materials Banners rolling for customers and our Daily specialty.
 Make Customers happy and sweet talk to themby taking and processing there orders in time.
 Building a strong bond withour customers by offering thema smile alays and greeting them.

2. Barista Maestro(Costa Coffee Elr Dubai UAE) .
RESPONSILIBILITIES; Year -7th -4-2010
WAITER/BARISTA;
Welcoming Guests with a smile and taking their Orders immediately.
Explaining to them different varieties of food and Drinks on the menu list.
Suggesting, up selling and on Selling Food items Drinks Newly Launched in stores.
Marketing and awareness Campaign of New Products in store passing information to Guests.
Making Special Drinks and food items Served at the required standard.
Ensuring Customers are satisfied with the Services without Delaying Orders .
Using my Knowledge and skills to communicate immediately to customers and understand what they need
immediately.
Cleaning and making the place tidy after Customers leave and arranging the platform as it was.
Inventory count and stockcount, and ability and sense of ownership preventing stock loss and misuse
(Inventory in charge).
Minimizing resources allocated by planning and disbursing e.g. Petty Cash and float cash.
Understanding cash handling policies and food and hygiene policies.
Cashier and Banking Daily Sales Cash and making Daily banking and cash reports.
Checking the expirer Dates of the stocks and Updating of the products first come first out policies
applications.
Bidding bye to our guests wheneverthey are leaving (first and last impressions).
UAE (DUBAI EXPERIENCE)
SALINI costruttoriSpA Dubai branch
Archive clerk and time keeper.
Preparing Daily manpower Report and Activity report.
Preparing Time Sheets for End Month Pay rolls.
Checking Overtime Worked and recording.
Keeping Records and Preventing losses and Damages.
Ensuring Workers Remain at area of Jurisdiction at times of Work.
Registering and swiping Biometric Cards Maintenance and Replacement
Company Vehicles Monitoring Movements.
Retaining records for breakdown and Maintenance.
Inventories Counting and Valuating stockyard.
Ensuring vehicles going to Designated Areas.
Evaluating Reports and Compiling For Auditors
Reporting and answering new Development in site to Construction manager.
Acting as a Bridge between Workers and Management solving and presenting workers grievances to
Management office.
Organization : CFC Life ASSUARANCE/AIG Insurance
Designation : Customer Service and Relation Officer.
Duration : March 2002 – Feb 2008
RESPONSBILITIES :
Selling Insurance and Premium Bonds
To explain different insurance policies and sell insurance policies to different clients
Building strong relationship with customers and achieving customer loyalty.
Directing customers to Different Departments to inquire about their policy status.
Helping Customers log their Complains, Claims Processing.
Retrieving Data and searching for easier access on compensation.
Receiving Telephone Calls from Clients and forwarding to respective departments.
Conservation of Existing clients through Good Relationship.
Quick Attention to Customers and Service Delivery in appropriate way.
Handle ling Customers with Courtesy whenever they have complains.

3. Organization : Kencel, Kenya
Designation : Sales Executive/ Cashier
Duration : March 2001 – July 2002
RESPONSBILITIES :
Maintaining high standards ofcustomer service
Banking daily sales to the bank
Making sales report and handing over to the manager in charge
Household and merchandising
Selling of the products
Issuing Invoices
In charge of the Inventory
Research on customer trends
Collecting outstanding balances
Maintaining monthly and weekly reports
Interaction with customers
Organization : Adidas Kenya Limited
Designation : Salesman
Duration : June 1998 – Oct 1999
RESPONSBILITIES :
Promote the specialty of the company’s outlets and assist the personal needs of all
Customers
Responsible for taking customers’ orders anytime
Serves customers to the highest satisfaction
Ensuring high store standards at all times to achieve the store targets
Provide good services to all customers
Building strong relationship with customers and achieving customer loyalty
Maintain cleanliness in the assigned working area
AEDUCATIONL BACKGROUND
Institution : Kenya Polytechnic Nairobi
Course : Diploma in sales and marketing/Customer Care
Duration : Feb 1995 – Jan 1997
Institution : Kenya School of Monetary Studies
Course : Certificate in Computer Applications
Duration : June 1999 – April 2000
Institution : Lunyerere High School
Course : Kenya Certificate of Secondary Education
Duration : Feb 1991 –Nov 1994
DRIVING LICENSE DETAILS WITHMY OWN CAR
License No : 1921042
Date of Issue : 24/06/2013
Date of Expirer : 24/06/2024
Category : Light Vehicle
Home Country License : Heavy Commercial Vehicle Driving License(EAD)

4. OTHER COURSES ATTENDED:
Financial Management
Product Research
Marketing
Advertisement
HOBBIES:
Playing Soccer.
Playing Volleyball
Traveling.
Swimming.
Referees upon request.