SAAD KULUMBA
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Saad Kulumba is a senior sales associate based in Dubai with over 5 years of experience in customer relations and sales. He has a proven track record of exceeding sales targets and building strong customer loyalty and relationships. His key skills include adapting his communication style, handling cash payments, meeting customer expectations, and projecting a professional image. He is proficient in areas like client relations, sales support, customer support, and event organization. Previously he held senior sales roles with several premium fashion brands in Dubai where he oversaw daily store operations and ensured achievement of all productivity and sales goals.
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SAAD KULUMBA
- 1. SAAD KULUMBA Email: optimum234@gmail.com MOB: +971-556064090 DUBAI / U.A. E PERSONAL SUMMARY: A straight forward individual possessing five years of Gulf experience and market knowledge along with a wealth of more than four years of customer related services. Am a result oriented, consistently and significantly overachieving set targets whilst managing expectations through a pro-active consultative approach. A strong Lead Generator with a proven ability to handle different situations. KEY COMPTENCES Able to adapt tone, language and style for different customers and situations. Creating a good first impression. Handling and recording cash payments from customer Meeting customer expectations in areas such as timeliness, quality and consistency. Building customer relationships and loyalty. Projecting a professional image face-to-face,on the phone and via e-mail. Able to say 'no' constructively, and give 'bad' news in a tactful way Ability to remain calm when dealing with emotional, difficult or distressed people. AREAS OF EXPERTSE Client relations Sales support Client orientation Customer support Event organization Supply Cash registry systems(POS) Finance and accounting CAREER HISTORY A premium USA fashion brand (Dubai mall) 2016- DEC 2016 Senior sales associate Supervise dailystore operationandensure achievement of all productivityandsales targetandrecommend solutions toenhance store’s profit. Provide excellentcustomerservice andassist departmentsinstore image andmerchandise presentationtoachieve all companyobjectives. Analyze andrecommendenhancementinprofitability throughassetprotection,costcontrol achieve all company’s objectives. Coordinate withstore managertofacilitate everyday store operationincollaborativeenvironment. Administerall visual merchandiseprospectsof store and ensure excellentcustomersatisfactionthrough variouscompany’svisual merchandisingprogramsand directives. Ensure adherence toall companyproceduresand policies andmonitorstore inventorytomaximize profits. Developstrategiestoachieve personal salestargetsand motivate associatestooptimizesalesperformance. Train andguide salesstaff tofocuson store’ssales strategiesaspercompanystandards. Maintaingoodprofessional relationshipswithhigh-end customersinstore premisesanddesignretention strategieswithregularcustomers. Manage all communicationwithexistingclientto maintainlongtermrelationshipthroughvariousmodes such as telephoneande-mail. Administerproductline developmentstartingfrom strategicplanningandmonitorall salesactivitiesto boostproductivityandsales. Maintaineffectivecommunication throughoutstore and communicate customerexperiencesandfeedbacks to brand teamto re-aligncompanystrategies accordingly
- 2. BIO DATA: NAME SAAD KULUMBA NATIONALITY UGANDAN MARITAL STATUS MARRIED SEX MALE PASSPORT NO B0608437 VISA STATUS EMPLOYMENT LANGUAGES ENGLISH, BASIC ARABIC PERSONALSKILLS interpersonal skills Communication skills· Self-Motivation Team working · Solution-orientated Effective Influencing Planning & Implementation Energy/Pro-activity Strong Negotiation Skills Customer service Focus on Delivery Computer literacy Marketing and promotions Identifying customer needs Working within strict deadline PROFESSINAL Customer service Merchandiser Sale MS office programs ACADEMIC BACKGROUND Advanced certificate ofeducation Gombe secondaryschool 1999-2004 Advanced Diploma in business Administration-Data pro-business institute 2004-2008 OTHER TRAINING COURSES Certified in Selling & supervisory skills Training program from spearhead Training Communication and negotiation skills. Presentation and demonstration Objection handling and closing skills Certified in computer MS Applications A USA Fashion brand @ MALL OF THEEMIRATES, OUTLETMALL,ABUDHABI MALL &BURJUMAN CENTER 2013-feb 2016 Senior sales associate: Providing excellent customer service Processing transactions quickly and accurately Advising customers Winning sales to meet targets Maintaining eye-catching effective displays within the store Taking pride in my store and maintaining it to a high standard Following operating procedures Providing customers with an enjoyable shopping experience A Spanish garments brand (APPAREL LLC -@ IBN BATUTA MALL,THE DUBAI MALL &DUBAI FESTIVAL CITY) 2011- 2012 Sales Associate: Delivery of prompt feedback to customers with up to date information on every new products. Steering the retail marketing department for maximum sell volume. Developing modern customer relations management. Promote company products through sales promotions. Delivery of high customer service. Prepare detailed sales analysis and market trends. Demonstrating products Managing returns and cash registers REFERENCES: Available on request. Self-declaration I hereby declare that all the above statement are true to the best of my knowledge and belief. You can be trust assured that I will work with dedication wholeheartedness towards a successful completion of the task at hand. Saad Kulumba.