Saad Kulumba is a senior sales associate based in Dubai with over 5 years of experience in customer relations and sales. He has a proven track record of exceeding sales targets and building strong customer loyalty and relationships. His key skills include adapting his communication style, handling cash payments, meeting customer expectations, and projecting a professional image. He is proficient in areas like client relations, sales support, customer support, and event organization. Previously he held senior sales roles with several premium fashion brands in Dubai where he oversaw daily store operations and ensured achievement of all productivity and sales goals.

1. SAAD KULUMBA
Email: optimum234@gmail.com
MOB: +971-556064090
DUBAI / U.A. E
PERSONAL SUMMARY: A straight forward individual
possessing five years of Gulf experience and market
knowledge along with a wealth of more than four years of
customer related services. Am a result oriented,
consistently and significantly overachieving set targets
whilst managing expectations through a pro-active
consultative approach. A strong Lead Generator with a
proven ability to handle different situations.
KEY COMPTENCES
 Able to adapt tone, language and style for different
customers and situations.
 Creating a good first impression.
 Handling and recording cash payments from customer
 Meeting customer expectations in areas such as
timeliness, quality and consistency.
 Building customer relationships and loyalty.
 Projecting a professional image face-to-face,on the
phone and via e-mail.
 Able to say 'no' constructively, and give 'bad' news in a
tactful way
 Ability to remain calm when dealing with emotional,
difficult or distressed people.
AREAS OF EXPERTSE
 Client relations
 Sales support
 Client orientation
 Customer support
 Event organization Supply
 Cash registry systems(POS)
 Finance and accounting
CAREER HISTORY
A premium USA fashion brand (Dubai mall)
2016- DEC 2016
Senior sales associate
 Supervise dailystore operationandensure achievement
of all productivityandsales targetandrecommend
solutions toenhance store’s profit.
 Provide excellentcustomerservice andassist
departmentsinstore image andmerchandise
presentationtoachieve all companyobjectives.
 Analyze andrecommendenhancementinprofitability
throughassetprotection,costcontrol achieve all
company’s objectives.
 Coordinate withstore managertofacilitate everyday
store operationincollaborativeenvironment.
 Administerall visual merchandiseprospectsof store
and ensure excellentcustomersatisfactionthrough
variouscompany’svisual merchandisingprogramsand
directives.
 Ensure adherence toall companyproceduresand
policies andmonitorstore inventorytomaximize
profits.
 Developstrategiestoachieve personal salestargetsand
motivate associatestooptimizesalesperformance.
 Train andguide salesstaff tofocuson store’ssales
strategiesaspercompanystandards.
 Maintaingoodprofessional relationshipswithhigh-end
customersinstore premisesanddesignretention
strategieswithregularcustomers.
 Manage all communicationwithexistingclientto
maintainlongtermrelationshipthroughvariousmodes
such as telephoneande-mail.
 Administerproductline developmentstartingfrom
strategicplanningandmonitorall salesactivitiesto
boostproductivityandsales.
 Maintaineffectivecommunication throughoutstore
and communicate customerexperiencesandfeedbacks
to brand teamto re-aligncompanystrategies
accordingly

2. BIO DATA:
NAME SAAD KULUMBA
NATIONALITY UGANDAN
MARITAL STATUS MARRIED
SEX MALE
PASSPORT NO B0608437
VISA STATUS EMPLOYMENT
LANGUAGES ENGLISH, BASIC ARABIC
PERSONALSKILLS
 interpersonal skills
 Communication skills·
 Self-Motivation
 Team working ·
 Solution-orientated
 Effective Influencing
 Planning & Implementation
 Energy/Pro-activity
 Strong Negotiation Skills
 Customer service
 Focus on Delivery
 Computer literacy
 Marketing and promotions
 Identifying customer needs
 Working within strict deadline
PROFESSINAL
 Customer service
 Merchandiser
 Sale
 MS office programs
ACADEMIC BACKGROUND
Advanced certificate ofeducation Gombe secondaryschool
1999-2004
Advanced Diploma in business Administration-Data pro-business
institute 2004-2008
OTHER TRAINING COURSES
 Certified in Selling & supervisory skills
 Training program from spearhead Training
 Communication and negotiation skills.
 Presentation and demonstration
 Objection handling and closing skills
 Certified in computer MS Applications
A USA Fashion brand @ MALL OF THEEMIRATES,
OUTLETMALL,ABUDHABI MALL &BURJUMAN CENTER
2013-feb 2016
Senior sales associate:
 Providing excellent customer service
 Processing transactions quickly and accurately
 Advising customers
 Winning sales to meet targets
 Maintaining eye-catching effective displays within
the store
 Taking pride in my store and maintaining it to
a high standard
 Following operating procedures
 Providing customers with an enjoyable shopping
experience
A Spanish garments brand (APPAREL LLC -@ IBN
BATUTA MALL,THE DUBAI MALL &DUBAI
FESTIVAL CITY) 2011- 2012
Sales Associate:
 Delivery of prompt feedback to customers with up to
date information on every new products.
 Steering the retail marketing department for maximum
sell volume.
 Developing modern customer relations management.
 Promote company products through sales promotions.
 Delivery of high customer service.
 Prepare detailed sales analysis and market trends.
 Demonstrating products
 Managing returns and cash registers
REFERENCES: Available on request.
Self-declaration
I hereby declare that all the above statement are true to the
best of my knowledge and belief. You can be trust assured that I
will work with dedication wholeheartedness towards a successful
completion of the task at hand.
Saad Kulumba.