Shirley Ramos San Victores is a Filipino national seeking a position in marketing or customer service. She has 10 years of experience in retail customer service roles handling luxury brands. Currently she works as a Marketing Coordinator for a restaurant marketing company, where her responsibilities include data entry, arranging appointments, and daily reporting. She is detail-oriented, able to multi-task, and can make urgent decisions. Previously she held roles as a Client Relationship Officer and Assistant Store Manager for other companies in retail and restaurants.
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1. SHIRLEY RAMOS SAN VICTORES
Email address: shirleysanvictores@yahoo.com
Mobile number: 055-977-2421 / 055-583-0489
Address: Binlootah Building, Al rigga St. Deira Dubai, United Arab Emirates
Objective:To obtain a good position in a respected company and to share my ability to others,
to gain more knowledge, skills and experience in this kind of field.
Profile Summary: With a professional experience in the Retail Industry and Customer
Service for almost 10 years and have handled luxurious brands such as (GAP, LASENZA,
GANT, BLANCO, DEPARTMENT STORE and SUPERMARKET). I am a detail-oriented and
resourceful in completing task at hand, able to multi-task effectively, can act on matters that
require urgent but sound decisions.
EmploymentHistory:
Go-Restaurants under Ineetech International ME FZE: (May 12, 2015 – January 31, 2016)
Address: Dubai Silicon Oasis
Position: Marketing Coordinator (current position)
Job Description:
Encoding all the data/details the sales team collected from the restaurant’s visits/field
work.
Responsible doing the calls from the number provided and given by the sales team,
contacting the respectful Owners or the Marketing Manager who is responsible in
decision making.
Responsible arranging all the appointments of the Sales Team.
Responsible making the Daily reports from the field work done by the sales team and
send to the managers and CEO for their reference and to keep them updated.
Position: Client Relationship Officer (5Months)
Job Description:
Mapping – going out of the field and locating all the restaurants in UAE by entering the
restaurants location into the system.
Visiting - getting all the details/information of the restaurant and giving them the idea of
what the service is all about.
Meeting the owner/decision maker and doing the presentation. Building a good
relationship with client.
Sale production. Maintaining the good relationship with the client.
2. Liwa Trading Enterprises: (May 09, 2010 – May,11 2015)
Address: Falcon Tower, Abu Dhabi, U.A.E
Position: Assistant Store In-Charge
Brands Handled: (LA SENZA, BLANCO, GANT, NAUTICA, DWELL)
Job Description:
Responsible during operation hours and maintaining the goal of maximizing income and
profits.
Supervise sales staff and motivates to give 100% customer service at all times.
Develop effective training programs that teach agents how to acquire customers and
secures sales.
Set weekly, monthly and yearly monetary goals for the sales staff to achieve and
conducts sales briefing.
Prepare budget and inventory reports, preparing marketing tools to boost sales.
Indicating the key performance indicators for the sales staff to which they can improve
more.
Maintain a high professional and ethical profile in accordance with industry and
company standards.
Casual Clothing Specialist Inc. : (April 13, 2008 – March 13, 2010)
Address: Gen. Gil Puyat St, Makati City, Philippines
Position: Cashier / Sales Associate
Brands Handled: (GAP, BANANA REPUBLIC)
Job Description:
Fast and accurate in performing sales transaction.
Informing customers regarding ongoing promotion.
Doing suggestive selling on the cash wrap area to improve sales.
Knowledge in cash handling policies.
Knowledge in the modes of payments in the till.
Replenishing of Stocks on the Sales Floor
Making sure the customer is well attended on all his/her needs
Making sure all stocks is secured by putting security tags
Merchandising all Items whether it is new collection or sale item.
Following Companies Rules and Regulation.
Shopwise Manila/Rustans Group of Companies: (May 15, 2007 – August 15, 2007)
Address: Mabini St, Harrison Plaza Manila City, Philippines
Position: Cashier / Sales Staff
Job Description:
Fast and accurate in performing sales transaction.
Informing customers regarding ongoing promotion.
Doing suggestive selling on the cash wrap area to improve sales.
Knowledge in cash handling policies.
3. Knowledge in the modes of payments in the till.
Achieves and exceed sales targets.
SM Manila Department Store: (September 30, 2006 – December 30, 2006)
Address: Arroceros St, Manila City, Philippines
Position: Cashier / Sales Associate
Job Description:
Strictly adhere to Mall Operation Hours as prescribed (Opening & Closing hours).
Maintain excellent standards by being neat and clean.
Record daily sales figures separately and keep any related paper work up to date.
Assist in protection of the showroom assets by correctly carrying out procedures for
prevention of theft.
Be aware of competitor’s prices, products and promotions and inform your section
supervisor.
Personal Information and Educational Attainment:
College: Bulacan Agricultural State College
Course: Bachelor of Science in Agriculture
Major in: Economics
Nationality: Filipino
Visa Status: Visit Visa
Expiry date: February 16, 2016