Shirley Ramos San Victores is a Filipino national seeking a position in marketing or customer service. She has 10 years of experience in retail customer service roles handling luxury brands. Currently she works as a Marketing Coordinator for a restaurant marketing company, where her responsibilities include data entry, arranging appointments, and daily reporting. She is detail-oriented, able to multi-task, and can make urgent decisions. Previously she held roles as a Client Relationship Officer and Assistant Store Manager for other companies in retail and restaurants.

1. SHIRLEY RAMOS SAN VICTORES
Email address: shirleysanvictores@yahoo.com
Mobile number: 055-977-2421 / 055-583-0489
Address: Binlootah Building, Al rigga St. Deira Dubai, United Arab Emirates
Objective:To obtain a good position in a respected company and to share my ability to others,
to gain more knowledge, skills and experience in this kind of field.
Profile Summary: With a professional experience in the Retail Industry and Customer
Service for almost 10 years and have handled luxurious brands such as (GAP, LASENZA,
GANT, BLANCO, DEPARTMENT STORE and SUPERMARKET). I am a detail-oriented and
resourceful in completing task at hand, able to multi-task effectively, can act on matters that
require urgent but sound decisions.
EmploymentHistory:
Go-Restaurants under Ineetech International ME FZE: (May 12, 2015 – January 31, 2016)
Address: Dubai Silicon Oasis
Position: Marketing Coordinator (current position)
Job Description:
 Encoding all the data/details the sales team collected from the restaurant’s visits/field
work.
 Responsible doing the calls from the number provided and given by the sales team,
contacting the respectful Owners or the Marketing Manager who is responsible in
decision making.
 Responsible arranging all the appointments of the Sales Team.
 Responsible making the Daily reports from the field work done by the sales team and
send to the managers and CEO for their reference and to keep them updated.
Position: Client Relationship Officer (5Months)
Job Description:
 Mapping – going out of the field and locating all the restaurants in UAE by entering the
restaurants location into the system.
 Visiting - getting all the details/information of the restaurant and giving them the idea of
what the service is all about.
 Meeting the owner/decision maker and doing the presentation. Building a good
relationship with client.
 Sale production. Maintaining the good relationship with the client.

2. Liwa Trading Enterprises: (May 09, 2010 – May,11 2015)
Address: Falcon Tower, Abu Dhabi, U.A.E
Position: Assistant Store In-Charge
Brands Handled: (LA SENZA, BLANCO, GANT, NAUTICA, DWELL)
Job Description:
 Responsible during operation hours and maintaining the goal of maximizing income and
profits.
 Supervise sales staff and motivates to give 100% customer service at all times.
 Develop effective training programs that teach agents how to acquire customers and
secures sales.
 Set weekly, monthly and yearly monetary goals for the sales staff to achieve and
conducts sales briefing.
 Prepare budget and inventory reports, preparing marketing tools to boost sales.
 Indicating the key performance indicators for the sales staff to which they can improve
more.
 Maintain a high professional and ethical profile in accordance with industry and
company standards.
Casual Clothing Specialist Inc. : (April 13, 2008 – March 13, 2010)
Address: Gen. Gil Puyat St, Makati City, Philippines
Position: Cashier / Sales Associate
Brands Handled: (GAP, BANANA REPUBLIC)
Job Description:
 Fast and accurate in performing sales transaction.
 Informing customers regarding ongoing promotion.
 Doing suggestive selling on the cash wrap area to improve sales.
 Knowledge in cash handling policies.
 Knowledge in the modes of payments in the till.
 Replenishing of Stocks on the Sales Floor
 Making sure the customer is well attended on all his/her needs
 Making sure all stocks is secured by putting security tags
 Merchandising all Items whether it is new collection or sale item.
 Following Companies Rules and Regulation.
Shopwise Manila/Rustans Group of Companies: (May 15, 2007 – August 15, 2007)
Address: Mabini St, Harrison Plaza Manila City, Philippines
Position: Cashier / Sales Staff
Job Description:
 Fast and accurate in performing sales transaction.
 Informing customers regarding ongoing promotion.
 Doing suggestive selling on the cash wrap area to improve sales.
 Knowledge in cash handling policies.

3.  Knowledge in the modes of payments in the till.
 Achieves and exceed sales targets.
SM Manila Department Store: (September 30, 2006 – December 30, 2006)
Address: Arroceros St, Manila City, Philippines
Position: Cashier / Sales Associate
Job Description:
 Strictly adhere to Mall Operation Hours as prescribed (Opening & Closing hours).
 Maintain excellent standards by being neat and clean.
 Record daily sales figures separately and keep any related paper work up to date.
 Assist in protection of the showroom assets by correctly carrying out procedures for
prevention of theft.
 Be aware of competitor’s prices, products and promotions and inform your section
supervisor.
Personal Information and Educational Attainment:
College: Bulacan Agricultural State College
Course: Bachelor of Science in Agriculture
Major in: Economics
Nationality: Filipino
Visa Status: Visit Visa
Expiry date: February 16, 2016