This document discusses using gamification and real-time feedback to supercharge employee performance and learning. It describes using personalized goals, feedback, and rewards to motivate employees, especially "middle" performers. Employees progress through stages from rookie to expert with narratives like races or scavenger hunts aligned to business needs. Case studies show completion rates for onboarding increased 10% and sales KPIs improved at companies using these gamification techniques integrated with their HR systems. The document promotes a "wearable for work" approach to employee management and development.

1. Supercharge Performance
and Learning
Gamification and real-time feedback

2. AT-A-GLANCE
• Supercharge performance and learning
• Gamification
• Real-time feedback
• Universal applications @work
• Sales, customer service, learning, back-office

3. A New Way of Managing Employees
Goals, real-time feedback and recognition
Personal Goals
Personalized targets
& benchmarks
understand
Feedback
A real-time fitness
tracker for work
Gamification
Engagement, social
proof and fun
Learning
In-class and
on-the-job

4. FOCUS ON “MIDDLE” PERFORMERS
Not on the “top of the leaderboard”

5. THE EMPLOYEE JOURNEY
Onboarding
Career Development
Social connectedness
Performance
Improvement
Personal
Growth
Learning

6. INTRINSIC MOTIVATION: A FITNESS TRACKER
FOR WORK
Social proof,
badges,
leaderboards
Game Narrative
Personal KPIs,
targets &
benchmarks
Next best
action:
elearning,
coaching

7. NARRATIVES THAT FIT BUSINESS NEEDS:
CITY
Learning &
onboarding
SCAVENGER
Knowledge &
training
ZOMBIES
Learning
RACE
Performance

8. CASE STUDIES
eLearning Completion
+10%
+10%
300 X
Sales KPIs
Contact Center Performance

9. Case Study: Orion Financial
Focus on Performance
APPLICATION:
• drive goals and productivity for back-office accounting work
ROI
• 33% decrease in time it takes to process – from one hour to 40 minutes
• Better understanding of goals and work by new hires
• Months later, users are still engaged
NARRATIVE
• Race
INTEGRATION
• Salesforce

10. Case Study: Largest Credit Union in US
Focus on Learning
APPLICATION:
• Use gamification to drive onboarding and on-going learning for employees
in financial services
ROI
• 85% learning completion rates compared to miniscule completion of
learning beforehand
NARRATIVE
• City Building
INTEGRATION
• SumTotal

11. RacerRookieNewbieEmployee Stage
RaceRaceCityNarrative
ExpertiseOnboardingTrainingFocus
Performance + on-
the-job training
Performance
(factored) + on-the-
job training
In class trainingDescription
Unlimited6 weeks21 working daysDuration
Gamification throughout the employee
Journey: Large Telecom Provider example

12. A new way of
managing
people

13. A “WEARABLE” FOR WORK
HOME-GROWN SYSTEMS

14. MEASUREMENT & ANALYTICS

15. HOW GAMEFFECTIVE IS DIFFERENT
Field proven with huge customers
• Deep gamification
• Performance management with rich KPIs
• Strong on-the-job learning
• Simple integrations
• Self-service admin interface
• Enterprise class

16. Thank you
Name of presenter, email