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Glenbrook Learning Recognition
The document discusses the evolution and importance of recognition and learning programs in fostering relationships within organizations and with customers. It highlights the shift towards technology and varied recognition methods, emphasizing appreciation for employees' efforts and individuality. Ultimately, it underscores that effective recognition and continuous learning are crucial for enhancing employee engagement and business success.
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Glenbrook Learning Recognition
- 1. Building business relationshipsthrough learning
- 2. whitepaper commissioned byFortune 100 Best Company to Work For and Great Place to Work-Certified company, O.C. Tanner, What drives great work?
- 3. Product Centric –Product + Services Centric – Customer Centric – Relationship Centric 1960s-70s 1980s-90s 2000s Today We are living in a different era…
- 4. Where the onlyconstant is change…
- 5. Who and moreimportantly… WHY?
- 6. Recognition is aboutwhat people do; appreciation is about who they are. “People don’t care how much you know until they know how much you care” Teddy Roosevelt
- 7. What recognition programs haveyou experienced or have implemented?
- 8.
- 9. Why is recognition important? Oneof the biggest motivators is to be held in high esteem.
- 10. takes form inthe acknowledgement of efforts, behaviors, and results. Employee recognition
- 11. • Workforce Engagement •Recruiting • Managing Relationships • Training and Development • Talent retention • Workplace diversity • Change management • Employee health and well being
- 12. Trends in recognition programs -Employees prefer public recognition. - Shift towards technology to manage employee experience. - Merchandise as a reward is less popular. - Recognition is used as an extrinsic motivator instead of just used for the “above and beyond” situation.
- 13. Activity • Activity slidepart 2 based on the previous slides how can you optimize the recognition programs- relate to differentiate
- 14.
- 15. • Improved employeesatisfaction • Enhanced employee retention • Improved employee collaboration • Development of a self- improvement culture • Improved morale • Increased employee engagement Benefits of recognition
- 16. What are weleaving with? Business has evolved and recognition programs need to evolve as well. Learning programs can contribute to changing behaviors to include recognition initiatives.
- 17. Top advice – tipsand tricks Recognition programs should: consider effort, desired behaviors, and results. Align with company’s top challenges and values Display a variety in recognition approaches to adapt with different personalities. Don’t forget that appreciation is just as important- appreciate people for who they are.
- 18. How leading corporations achievetheir goals
- 19. “The quality ofyour life is determined by the quality of your relationships” Anthony Robbins Quality relationships
- 20. Customer relationships BMW driverexperience school allows customers to learn how to drive BMW vehicles under different conditions and creates, just like the name says, an ‘experience’ second to none.
- 21. The SEED (SupplierEmployee Education and Development) program helps current employees study fields in which they’re most interested. Since its inception, 2.5 million people have participated and more than 12,000 have enrolled for a degree. Apple has created education programs dedicated to advancing the careers of their suppliers’ employees. Supply chain relationships
- 22. TELUS’ secret tosuccess is its value driven culture where team members development is key. We have a passion for growth Learning, driving results and developing team members. Employee Engagement
- 23. Employee Relationships with Customers •Salesforce focuses on employee success to drive customer success. Trailhead interactive customer learning platform opens up one-on- one learning opportunities for managers and employees to discuss and track the progress of personal goals.
- 24. Where is thecommon thread?
- 25.
- 26. How Learning canStrengthen Relationships Outside relationships • Go to market strategy in building trust by educating potential clients of specializations that are of interest to their business. • Customer relationships- bringing continuous value and creating unique customer-partner experiences to increase loyalty and affinity. • Supply Chain Training Programs – Creating an environment of loyalty and affinity through ongoing learning. • Customer and dealer learning collaborative to achieve goals Inside relationships • Cross-team collaboration and problem solving • Peer to peer collaboration • Team member coaching opportunities • Employee engagement – Collaborative Learning as a fair process tool. • Team efficiency though shared methodologies and approaches.
- 27. “Event based” learningwill never be the equivalent of “operationalized” learning programs. Would you expect to get in shape with just one single workout? All learning is not created equal;
- 28. Transforming learning from anevent into a way of doing business
- 29. • Serious games •Simulations • Collaborative learning • Experiential learning • Reinforcement initiatives • Ongoing mentoring and coaching • Mixed learning approaches How do we achieve our learning goals?
- 30. Self-Awareness skills. Leadership skills. Salesand negotiation skills. Communication skills.
- 31.
Editor's Notes
- #2 Welcome to the session. Purpose is to facilitate a session that is going to address recognition programs Ì`ll share some ideas, facts , studies and stories we`ll play some games and hopefully you leave the session With a smile and new point of view on recognition.
- #3 I believe in influencing behaviors and recognition is a big part of that. Studies back up why recognition is important HBR\ Glassdoor Appreciation Survey 53% feel more appreciation from their boss would help them stay longer at their company even if 68% said their boss shows them enough of it. Why Employees need both recognition and appreciation. Mike Robbins
- #4 Relationship Centric driven by multitude sources of information that is available to all who are curious to find out, google reviews, glassdoor for HR salaries and insight of companies before applying, linkedin comments etc. To process information your brain needs to warm up. Get your brains to wake up Numbers to add up in your head 1000 Add 40 1000 Add 30 Add 1000 Add 20 1000 10 5000 90 plus 10 4100 is the real answer How many didn`t get it right 70 to 89 percent people get it wrong What does your brain loveÉ Brain is looking for patterns Culture is patterns of behavior Your brain will find a patttern that does not exist. Unconcious bias – how do you access something you are unconscious Training vs education Sex ed or sex training.. One is information one is practice. Lazy- the brain is lazy or efficient.
- #5 This might sound cliché yet its true, what might have worked before will not necessarily work today or in the future. We need to understand how we can constantly improve ourselves and adapt to the current reality by improving on our methods not just by learning an approach and hope that they remain effective through the years.
- #6 Experience around sales enablement What are your thoughts around these stories – write them down and we will share afterwards. My Story about PSO - Sales training program to address many needs in the workplace- Uniform methodology to be able to coach Recognition of skills and behaviors Story about recognition in sales Multiple incentive programs that were mostly ignored Offered by manufacturers
- #7 Listen Tell people what you value in them- Proactively. Check in Appreciation is important all the time
- #8 Individual activity – write down on post it note with short explanation .
- #9 Share one recognition program son post it notes. Part two – brainstorm ways to improve upon these recognition programs for you reality and industry realities. DO the 35 exchange- introduce yourselves and rate the recognition program on each post it. From 0 to 7 – Afterwards we”ll spilit up in 4 teams of and we’ll discuss Positive aspect of the program – the challenges or possible challenges – experience in working with one of these initiatives. Examples- We will need at least one spokesperson scribe and team captain to make sure everyone stays on track.
- #10 We are social, we seek to be part of a tribe- to be valued by the tribe.. Why is social media so prevalent? The advent of likes on platforms such as Instagram gives social recognition. Social media is the way that people feel connected through groups and pages
- #11 How do we recognize- results, efforts or behaviors and results? Behaviors are needed to be acknowledged –we want to be understood we want to be validated.
- #12 Where does Recognition play in these areas? https://blog.gethyphen.com/blog/8-of-the-biggest-challenges-for-hr-in-2019
- #13 Recognition trends have been observed throughout . Shift in the broadcasting of employee recognition growing number of employees actually prefer to be publicly recognized for their achievements (Danna, 2018). New HR technology is digitizing different aspects of the employee experience – such as employee satisfaction and retention (Bersin, 2017). First, retail merchandise has been decreasing in popularity as form of employee compensation. Despite the former popularity of these items, there’s been a societal shift towards less ‘garage clutter’ and more cash-based rewards (Messina, 2018). Tthere’s been a change in the role of rewards as motivators for employee performance. While the intrinsic satisfaction of ‘going above and beyond’ used to be a key motivator, more companies now view rewards as an effective form of extrinsic motivation for their employees (Cerasoli, Nicklin, & Ford, 2014). So both these changes signal the changing employee perceptions of rewards.
- #15 Debrief group discussions- Around pros and cons Real life experiences Recommendations Inclusion makes people perform better- to process complex information your brain needs to warm up.
- #16 How does your program link to these benefits ? AS you know the benefits of recognition programs are the following. Keep this in mind while doing the activity- what are the benefits of your plan?
- #17 Individual activity – write down on post it note with short explanation .
- #18 Individual activity – write down on post it note with short explanation .
- #26 A study conducted by the National Center on the Educational Quality of the Workforce (EQW), proved that workforce education initiatives were far more effective at increasing productivity than increases in the value of equipment (a 10% increase in both produced a productivity gain of 8.6% for education vs. a mere 3.4% increase for upgraded equipment).