This document provides an overview of the Empower Stack Rank Associate Scorecard. The scorecard allows associates to evaluate their performance using a composite score and view individual metric scores. It also shows associates their current rank and tier placement. Associates can access daily and monthly performance information for metrics, as well as view the pay for performance plan and metric parameters. The scorecard aims to drive competitiveness by making associates aware of their rank in real time to improve performance.
By the end of the module, one can:
1.) Define and understand the importance of the 5s method
2.) Identify and overcome the barriers to productivity
3.) Improve QUALITY of work
4.) Practice efficiency at all times
By the end of the module, one can:
1.) Define and understand the importance of the 5s method
2.) Identify and overcome the barriers to productivity
3.) Improve QUALITY of work
4.) Practice efficiency at all times
E-commerce giants design and run frequent campaigns on their touchpoints which also includes websites to attract more and more customers. The purpose of this paper is to investigate the effectiveness of a newly launched web page for consumers and find out if the new page is resulting in different consumer behavior and/or more website visits and conversion. The ‘Chi-Square Test of Independence’ helps us find out if the different user groups of old and new web page are significantly different from each other based on conversion rate or not!
What you'll learn:
Reasoning behind this new guide
Major changes since 2005
Reasonable compensation changes
Expanded audit guidance
Cognizant agency rules
OL 325 Milestone Three Guidelines and Rubric SectionMoseStaton39
OL 325 Milestone Three Guidelines and Rubric
Section 2: External Competitiveness
Section 2 shifts your focus outside the company to compare pay rates of positions inside the firm with similar positions in the external market place. The shift to
outside the company will move you away from the previous focus on e-sonic’s internal consistency to external competitiveness. Conducting an analysis of
external market data will support your decisions about appropriate pay-policy mixes for job structures in the company.
In section 2 of Milestone Three, you will be introduced to tools compensation professionals use to allocate total compensation within job structures. Total
compensation includes base pay, benefits, and varied incentives used to attract and retain employees. During the simulation you will use some of these tools to
develop pay policies for each e-sonic job structure.
In order to conduct your external market survey you will use web-based salary sites developed by the US Bureau of Labor Statistics and Glassdoor.com. These
websites develop salary information based off of actual pay data from professionals working in specific jobs and potentially represent the most current pay for
the job titles at e-sonic. Follow the steps outlined below:
Section 2 Outline:
Executive Summary Findings
1. Determine Appropriate Pay-Policy Levels for E-sonic Jobs
2. External Market Review
a) Research market competitiveness using the free salary websites listed above, which provide salary data by title and region.
b) Research trends about cost of living adjustments in e-sonic locations. Apply some discussion around leading, lagging or matching the market to
the salary data you found in your market salary research. Assume that the salary research you are using is similar to benchmark jobs. Also,
discuss whether jobs you researched would match the benchmark jobs or require more or less experience and talent than the benchmark job.
c) Update salary data for inflation using CPI-U.
3. Implement Salary Survey Results
a) Create pay grades and ranges by integrating external market data with internal pay grades.
b) Evaluate and summarize decisions made for each job structure.
The External Competitiveness section is fully described in the MyManagementLab Building Strategic Compensation Systems casebook for faculty and students,
linked in the course menu. Follow the explanations and outline to complete this milestone. Section 2: External Marketplace is due at the end of Module Six.
Rubric
Requirements of submission: Each section of the final project must follow these formatting guidelines: 5–7 pages, double spacing, 12-point Times New Roman
font, one-inch margins, and discipline-appropriate citations.
https://www.bls.gov/bls/blswage.htm
https://www.glassdoor.com/Salaries/index.htm
Critical Elements Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value
Section 2: External
Compet ...
Instructor-led training and gamification - webinar with GamEffective, Sykes a...Centrical
Training employees in a classroom is still a very popular method for learning. Yet, today’s classroom is changing – not only is more learning shifted outside the class, but many tools are coming into the classroom, so that instructors can easily reach better learning results.
How to use gamified microlearning to insert fun and engagement to the classroom
How to use gamified microlearning before, during and after class
How to pace learning, gate content and provide feedback in ILT
E-commerce giants design and run frequent campaigns on their touchpoints which also includes websites to attract more and more customers. The purpose of this paper is to investigate the effectiveness of a newly launched web page for consumers and find out if the new page is resulting in different consumer behavior and/or more website visits and conversion. The ‘Chi-Square Test of Independence’ helps us find out if the different user groups of old and new web page are significantly different from each other based on conversion rate or not!
What you'll learn:
Reasoning behind this new guide
Major changes since 2005
Reasonable compensation changes
Expanded audit guidance
Cognizant agency rules
OL 325 Milestone Three Guidelines and Rubric SectionMoseStaton39
OL 325 Milestone Three Guidelines and Rubric
Section 2: External Competitiveness
Section 2 shifts your focus outside the company to compare pay rates of positions inside the firm with similar positions in the external market place. The shift to
outside the company will move you away from the previous focus on e-sonic’s internal consistency to external competitiveness. Conducting an analysis of
external market data will support your decisions about appropriate pay-policy mixes for job structures in the company.
In section 2 of Milestone Three, you will be introduced to tools compensation professionals use to allocate total compensation within job structures. Total
compensation includes base pay, benefits, and varied incentives used to attract and retain employees. During the simulation you will use some of these tools to
develop pay policies for each e-sonic job structure.
In order to conduct your external market survey you will use web-based salary sites developed by the US Bureau of Labor Statistics and Glassdoor.com. These
websites develop salary information based off of actual pay data from professionals working in specific jobs and potentially represent the most current pay for
the job titles at e-sonic. Follow the steps outlined below:
Section 2 Outline:
Executive Summary Findings
1. Determine Appropriate Pay-Policy Levels for E-sonic Jobs
2. External Market Review
a) Research market competitiveness using the free salary websites listed above, which provide salary data by title and region.
b) Research trends about cost of living adjustments in e-sonic locations. Apply some discussion around leading, lagging or matching the market to
the salary data you found in your market salary research. Assume that the salary research you are using is similar to benchmark jobs. Also,
discuss whether jobs you researched would match the benchmark jobs or require more or less experience and talent than the benchmark job.
c) Update salary data for inflation using CPI-U.
3. Implement Salary Survey Results
a) Create pay grades and ranges by integrating external market data with internal pay grades.
b) Evaluate and summarize decisions made for each job structure.
The External Competitiveness section is fully described in the MyManagementLab Building Strategic Compensation Systems casebook for faculty and students,
linked in the course menu. Follow the explanations and outline to complete this milestone. Section 2: External Marketplace is due at the end of Module Six.
Rubric
Requirements of submission: Each section of the final project must follow these formatting guidelines: 5–7 pages, double spacing, 12-point Times New Roman
font, one-inch margins, and discipline-appropriate citations.
https://www.bls.gov/bls/blswage.htm
https://www.glassdoor.com/Salaries/index.htm
Critical Elements Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value
Section 2: External
Compet ...
Instructor-led training and gamification - webinar with GamEffective, Sykes a...Centrical
Training employees in a classroom is still a very popular method for learning. Yet, today’s classroom is changing – not only is more learning shifted outside the class, but many tools are coming into the classroom, so that instructors can easily reach better learning results.
How to use gamified microlearning to insert fun and engagement to the classroom
How to use gamified microlearning before, during and after class
How to pace learning, gate content and provide feedback in ILT
Practical steps for microlearning and gamificationCentrical
In this presentation we bring you the principles of gamification and microlearning, and introduce ways to use them and create daily engaging and personalized threaded learning, using today’s most innovative technologies.
eLearning and Gamification are a perfect match, with gamification delivering stunning completion rates, especially with micro-learning sequences. Presentation given by Hadas Kasher of GamEffective at the Credit Union National Association (CUNA) - discussing gamification, learning and financial services
The stages required to implement gamification to drive employee performance at work. For sales gamification, customer service gamification, elearning and more
The state of enterprise gamification - for sales, customer service, learning and more - in 2015.
What it means, how it is transforming into a fitbit for work, and what the future holds for it.
How enterprise gamification can be used in call centers and contact centers for customer service gamification. How to use gamification to balance AHT, FCR and customer satisfaction. How to use gamification for job essence and job function and for call center onboarding.
How to communicate your enterprise gamification projectCentrical
An effective launch of any enterprise gamification project requires credible and repeated communications. This is good news: communicating a gamification project makes employees more likely to find it credible, is a great opportunity to explain goals and objectives and can even impact corporate culture.
For sales gamification, you can communicate products to sell, which offerings can be combined, how many communications are required for each lead and more. For customer service gamification, you can indicate training goals and set expectations and targets. For elearning, gamification communication can set expectations for levels of proficiency, learning goals completed and more
What type of performance is expected of me?
What should I take the time and learn on our learning management system?
Karma Points: Harnessing Karma for Good Deeds and SharingCentrical
Gamifiying “karma” – just like using gamification for enterprise knowledge collaboration – can drive more adoption and result in more knowledge sharing.
Use Karma points for sharing, recognition, pay it forward... here's how
Completion vs competition: what's a better motivator?Centrical
What is a better motivator for employees? Does enterprise gamification work better with mastery and individual achievement or competitive drive?
Are enterprise gamification projects for sales, customer service, training or social collaboration - better with completion or competition?
How to use sales gamification to make your sales pipeline much betterCentrical
Sales people like selling, not data entry. You like your CRM to be timely and full of quality and accurate data. Otherwise, you can't really manage a good pipeline... enter gamification - this presentation is a clear how to guide on the subject
Using narratives in enterprise gamification for sales, training, service and ...Centrical
How using enterprise gamification that is based on narratives - such as car racing, sports, team fantasy sports, song contests and more - helps communicate nuanced goals and drive lasting change in employee behavior.
This comprehensive program covers essential aspects of performance marketing, growth strategies, and tactics, such as search engine optimization (SEO), pay-per-click (PPC) advertising, content marketing, social media marketing, and more
2. Stack Rank – An introduction
The Associate performance scorecard view:
Allows for a comprehensive evaluation of associate performance by means of the composite score.
Enables to view at-a-glance an associate´s individual metric scores for a more detailed associate
performance review.
Grants the possibility of viewing both month to date information as well as daily performance for all
metrics.
Provides information to the associate on how they are being measured (metric parameters) as well
as allow to view the Pay for Performance (P4P) plan that applies to them.
Drives associate competitiveness by making them aware, in real time, of their rank position during a
performance period , allowing them the possibility to improve their performance.
2
3. The Performance Scorecard – Main View
Associates
can access
the
scorecard by
clicking on
this button
The performance scorecard main view is divided into three groups:
Approval Information
Employee Information
Stack Information 3
4. Approval Information
This section allows the associate to review details concerning the status of review and
approval of both the metric data and Human Capital information displayed in the
stack:
Associates must review their information at least once a week to assess data
accuracy
They should dispute any data they observe as incorrect
4
5. Employee Information
In this section, the associate will find details concerning personal information as well
as the personnel to which they report to, location of their operation and the current
period for which the data shown is valid.
5
6. Stack Information
Composite score : obtained by adding up
the products of each metrics assigned
weight percentage by the % to target
ratios.
Rank: position of the associate in the stack
Tier: indicates in what percentage of the total ranking
population the associate has been placed (Ex: first 25%,
second 25% ,etc.). The conditions for tier placement can be
custom set for each stack.
Stack metric: shows metric being measured with
the current month-to-date score
% to target ratio: the data shows how much of the
assigned metric weight was actually achieved by the associate
in relation to the metric score obtained.
6
7. Stack Information (Cont.)
View: This drop down menu allows
selection between various viewing
criteria
Additional information concerning
Team Lead, Manager and site
correspondence.
7
8. Performance Scorecard - Review Metrics View
This section allows for a more detailed view of associates employee
Data, Stack and Pay Qualifiers and day by day metric data
8
9. Review Metrics Tab - Details
Stack Qualifiers: In order to qualify to rank in the stack, the associates
must meet or perform better than the threshold value set for this metric
Pay Qualifiers: condition must be met in order to be eligible for bonus payout
“Review Data” button: Once an associate has reviewed the data in the stack,
they can click on this button to register their revision within the application.
* Clicking on any of the blue hyperlinked values for the metric data will allow the
associate to open a dispute should they consider the data as inaccurate
9
10. Performance Scorecard – View Plan tab
As with the Review Metrics tab, the Employee data is once again available.
Details for both Stack Ranking and P4P plans can be reviewed .
10
11. View Plan tab – Details: Stack Ranking Plan
Metric Name: Label with which the metric is known within the stack
Frequency: How often does the metric data get updated
Sources: Identifies the Empower internal process ID assigned to the metric
Short Description: Gives the full name of the metric
Long Description: Gives us details and specifics as to what the metric measures
Direction: lets us know if the metric is either:
- Ascending: The higher the value, the better.
- Descending: The lower the value, the better.
11
12. View Plan tab – Details: Stack Ranking Plan
(cont.)
Target: Value which needs to be meet in order to receive 100% of the weight assigned to the metric
Min. Value: Threshold that needs to be excelled in order to qualify for assignment of weight (total or
a percentage of) to the composite score.
Max. Value: Ceiling placed on weight assignation towards the composite score when metric score
exceeds target value (over performance). Any score higher than the maximum value will
yield weight no higher than if they had hit said maximum value.
Range: This is set between the minimum and target values and establishes the effective performance
value scale in which an associate will receive part or all of the assigned metric weight towards
their composite score.
Weight: percentage of the total stack weight assigned to the metric.
12
13. View Plan tab – Details: Stack Ranking Plan
(cont.)
Null value treatment: Establishes how the metric will “behave” when no values are available:
- Re-weight: the weight is redistributed amongst the rest of the stack
- Treat as ceros: weight will be equal to 0 (zero) for that metric
- Treat as worst performance: the minimum score will be assigned as the metric score
(this will assign a 0% weight to the metric)
Qualifier identification: Establishes if the metric is a stack rank qualifier
Qualifier threshold: Target value that must be exceeded in order for the associate to rank.
13
14. View Plan tab – Details: P4P Plan
By clicking on the “Pay per Performance Plan” button, associates are able to review the details
for the payout plan they roll up to.
Hyperlinked access to P4P documentation and Qualifiers
Qualification criteria shown along with an example payout (when available)
14