LITE 2017 – How to Boost Business with Virtual Training Labs [Lee Berkman]
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This document provides tips for boosting business through virtual training labs. It recommends defining goals and key performance indicators for training sessions. Content should be kept current, interactive, and delivered by star instructors using the right equipment. Training programs should be comprehensive, future-proofed, and have optimized business processes including tracking the sales funnel, finances, and ability to scale. Measurement and reporting of feedback, informal interviews and surveys is important. Providing a great user experience including incentives can increase performance up to 44%.
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However, 50% of all Voice of the Customer practitioners are unhappy with their programme1.
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These leaders are integrating digital optimization capabilities to thrive against the competition. During this webinar, guest speaker James McCormick, Principal Analyst at Forrester, will review:
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- Many employees reported difficulties finding optimal seating each day and argued over desks.
- A majority of respondents belonged to teams but over half said it was difficult to find undisturbed work spaces or know what others were working on.
- While some saw benefits like easier collaboration, most saw negatives such as feeling less effective, more stressed, and able to deliver less value.
- The report suggests that focusing on cost savings from shared seating may undermine agile goals of optimizing team performance and productivity.
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This document summarizes a complete measurement solution called EmployeeTalk that helps organizations engage, measure, and report on business. It allows leaders to provide feedback and task actions from survey results to achieve desired outcomes. EmployeeTalk offers various assessment and evaluation tools that are fully configurable to an organization, including 360-degree feedback reviews, training effectiveness reviews, monthly pulse surveys, and online performance reviews. It provides a platform for organizations to self-administer measurements and draw on internal expertise to change culture and increase accountability.
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Similar to LITE 2017 – How to Boost Business with Virtual Training Labs [Lee Berkman]
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This paper is not to convince you that you should have a Voice of the Customer (VoC) program. It’s 2020 – we assume you have this by now. If not, please let us know if you need arguments to convince your manager, we will help you.
However, 50% of all Voice of the Customer practitioners are unhappy with their programme1.
Fred Reichheld, the creator of the Net Promoter System, claims that 70% of companies do NPS wrong. And too many VoC programmes that we at Futurelab have ever encountered are struggling to reach their full potential or present a substantial ROI. Given the current focus on ROI in the evaluation of VoC (and in the broader sense CX) programmes, this is a dangerous position to find yourself.
In this paper, we show you the key steps you must take to ensure the success of your VoC programme – whether it is based on NPS, CES or other metrics.
Please join us for one of the webinars where I will give you cases, examples and best and worst practice stories to bring it all to life: https://lnkd.in/g8gNeSB
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This paper is not to convince you that you should have a Voice of the Customer (VoC) program. It’s 2020 – we assume you have this by now. If not, please let us know if you need arguments to convince your manager, we will help you.
However, 50% of all Voice of the Customer practitioners are unhappy with their programme1.
Fred Reichheld, the creator of the Net Promoter System, claims that 70% of companies do NPS wrong. And too many VoC programmes that we at Futurelab have ever encountered are struggling to reach their full potential or present a substantial ROI. Given the current focus on ROI in the evaluation of VoC (and in the broader sense CX) programmes, this is a dangerous position to find yourself.
In this paper, we show you the key steps you must take to ensure the success of your VoC programme – whether it is based on NPS, CES or other metrics.
Please join us for one of the webinars where I will give you cases, examples and best and worst practice stories to bring it all to life: https://lnkd.in/g8gNeSB
How to Align Customer Success Management with Services / Support / Training
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How to Align Customer Success Management with Services/Support/Training - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Five9, Zendesk, Ooyala, ServiceRocket
How and what of sales readiness
This document discusses how MindTickle helps companies improve sales readiness through online training and assessments for sales reps. It notes that the typical onboarding process takes several months for reps to become fully productive. MindTickle provides tools to start onboarding earlier and track learning progress to identify gaps. This allows companies to reduce onboarding time and efforts by over 40% through replacing in-person training with online modules accessible on any device. Customers report increased participation in training and improved sales performance as a result.
How to Measure success of eLearning initiative
Aims Digital Learning Solution Webinar Series “How to measure success of the eLearning initiative in your Organization”. Learn Importance of measuring the success of your eLearning program? Which metrics should you use? Does your eLearning program have specific goals? Learning and Growth Metrics Etc.
The Pathway Advantage Programme: FASTER, STRONGER, LEANER
The document promotes the Pathways Advantage Programme, a training and skills support solution designed by Pathway Group to help manufacturing small and medium enterprises become faster, stronger, and leaner to outcompete rivals and ensure growth. The programme aims to equip businesses with skills to adapt quickly, streamline processes, accelerate new product development, and leverage digital technologies. Pathway Group can also help companies access apprenticeship funding and claims its training delivers immediate benefits to employees and businesses.
An Experimentation Framework: How to Position for Triple Digit Growth
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mSurvey Owen Masterclass
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The document outlines an agenda for a workforce development program launch event. The event will include:
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- A masterclass session by Roger Longden on performance management techniques
- A presentation by Ian Kerr on preparing for the upcoming Apprenticeship Levy
- A discussion led by Dawn Duggan on creating a workforce development strategy
- Concluding networking opportunities
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Customer Education - The Scale Engine for Customer Success
From Customer Success Summit 2017 - Adam Avramescu,
Director of Optiverse and Customer Education at Optimizely, discusses "Customer Education - The Scale Engine for Customer Success".
Learn more about Customer Success Summit: http://customersuccesssummit.com
Totango is the leading enterprise- grade customer success platform that helps recurring revenue businesses proactively impact business outcomes with customer success. With solutions to empower Customer Success Teams or entire companies, Totango enables everyone to participate in customer success.
Learn more at www.totango.com.
Empired Convergence 2017 - Transforming you customer experience
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Learn how leading brands have taken their digital to new heights.
Join this webinar for insight into the digital journeys of leading brands and uncover the steps they have taken to grow and evolve their digital experimentation programs.
We’ll be diving into how these digital leaders got to where they are now, looking at their approaches to change in terms of team, culture, strategy and technology. And what kind of results that change has delivered for their businesses.
In short, Webinar 3 provides a unique opportunity to learn from real life examples of digital experimentation in action. By discovering those key ‘wish I'd known’ moments, you can turbocharge your own progress. Save time, money and headaches along the way. And begin your 2019 with a renewed sense of optimism.
Join Jason G'Sell, our Senior Training Consultant, in this session to:
- Hear the digital transformation journeys of leading brands.
- Learn from real life examples of challenges they've had to overcome in teams, culture, strategy and technology.
- Discover actionable insight including key takeaways and "wish they'd have known" moments.
Webinar link: https://www.optimizely.com/resources/how-to-go-beyond-ab-testing/
Optimism Series webinar link: https://www.optimizely.com/optimism-webinar-series/
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The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
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Call Center Summit 2009 Dpt
This document provides information about an upcoming conference on increasing customer satisfaction, including details about speakers, sessions, workshops, and registration. Some of the key points summarized are:
- The conference will provide strategies and lessons from industry leaders on driving revenue, achieving competitive advantages, and maintaining cost-effective customer experiences.
- Sessions and workshops will address topics like capturing customer insights, developing strategies for economic downturns, creating a unified culture for exceptional service, and leveraging tools and technology to enhance customer and agent satisfaction.
- Speakers include CEOs and executives from companies like GE, Disney, United Stationers Supply Co., and more who will share their experiences leading call centers and focusing on customer experience.
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Masterclass On Improving & Measuring Onboarding, Retention & Well-being
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Career Placement & Retention - It's Everyone's Job
Implement a mandatory competency-based career curriculum with a focus on soft skills to build a more career-focused culture. Create a true virtual career services function accessible 24/7 to increase placements, retentions, wages, and reputation. Train all staff in career coaching and career services staff in sales skills to engage students in career management strategies.
Similar to LITE 2017 – How to Boost Business with Virtual Training Labs [Lee Berkman] (20)
Your VoC Programme is underperforming - and you know it
Your VoC Programme is underperforming - and you know it
Your VoC Programme is underperforming - do something about it
Your VoC Programme is underperforming - do something about it
How to Align Customer Success Management with Services / Support / Training
How to Align Customer Success Management with Services / Support / Training
The Pathway Advantage Programme: FASTER, STRONGER, LEANER
The Pathway Advantage Programme: FASTER, STRONGER, LEANER
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An Experimentation Framework: How to Position for Triple Digit Growth
Presentation from 'Productivity through People' - Workforce Development Progr...
Presentation from 'Productivity through People' - Workforce Development Progr...
Customer Education - The Scale Engine for Customer Success
Customer Education - The Scale Engine for Customer Success
Empired Convergence 2017 - Transforming you customer experience
Empired Convergence 2017 - Transforming you customer experience
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Infographic - The Seven Stages of Digital Transformation
Optimism Webinar 3: Lessons from Digital Leaders - How to go beyond A/B testing
Optimism Webinar 3: Lessons from Digital Leaders - How to go beyond A/B testing
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Smarter Decisions for Stronger Performance: How to use data to partner for su...
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How Enterprise SaaS Companies Justify Investment in Customer Success
Masterclass On Improving & Measuring Onboarding, Retention & Well-being
Masterclass On Improving & Measuring Onboarding, Retention & Well-being
Career Placement & Retention - It's Everyone's Job
Career Placement & Retention - It's Everyone's Job
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Computer conferences organized by ScienceFather group. ScienceFather takes the privilege to invite speakers participants students delegates and exhibitors from across the globe to its International Conference on computer conferences to be held in the Various Beautiful cites of the world. computer conferences are a discussion of common Inventions-related issues and additionally trade information share proof thoughts and insight into advanced developments in the science inventions service system. New technology may create many materials and devices with a vast range of applications such as in Science medicine electronics biomaterials energy production and consumer products.
Nomination are Open!! Don't Miss it
Visit: computer.scifat.com
Award Nomination: https://x-i.me/ishnom
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一比一原版(UMN毕业证)明尼苏达大学毕业证如何办理
UMN硕士毕业证成绩单【微信95270640】购买（明尼苏达大学毕业证成绩单硕士学历）Q微信95270640代办UMN学历认证留信网伪造明尼苏达大学学位证书精仿明尼苏达大学本科/硕士文凭证书补办明尼苏达大学 diplomaoffer,Transcript购买明尼苏达大学毕业证成绩单购买UMN假毕业证学位证书购买伪造明尼苏达大学文凭证书学位证书,专业办理雅思、托福成绩单，学生ID卡，在读证明，海外各大学offer录取通知书，毕业证书，成绩单，文凭等材料:1:1完美还原毕业证、offer录取通知书、学生卡等各种在读或毕业材料的防伪工艺（包括 烫金、烫银、钢印、底纹、凹凸版、水印、防伪光标、热敏防伪、文字图案浮雕，激光镭射，紫外荧光，温感光标）学校原版上有的工艺我们一样不会少，不论是老版本还是最新版本，都能保证最高程度还原，力争完美以求让所有同学都能享受到完美的品质服务。
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国外大学明尼苏达大学明尼苏达大学毕业证offer制作方法（一对一专业服务）
1客户提供办理信息：姓名生日专业学位毕业时间等（如信息不确定可以咨询顾问：我们有专业老师帮你查询）；
2开始安排制作毕业证成绩单电子图；
3毕业证成绩单电子版做好以后发送给您确认；
4毕业证成绩单电子版您确认信息无误之后安排制作成品；
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我們以質量求生存.以服务求发展有雄厚的实力专业的团队咨询顾问为您细心解答可详谈是真是假眼见为实让您真正放心平凡人生,尽我所能助您一臂之力让我們携手圆您梦想!
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What’s New in Odoo 17 – A Complete Roadmap
Odoo releases a new update every year. The latest version, Odoo 17, came out in October 2023. It brought many improvements to the user interface and user experience, along with new features in modules like accounting, marketing, manufacturing, websites, and more.
The Odoo 17 update has been a hot topic among startups, mid-sized businesses, large enterprises, and Odoo developers aiming to grow their businesses. Since it is now already the first quarter of 2024, you must have a clear idea of what Odoo 17 entails and what it can offer your business if you are still not aware of it.
This blog covers the features and functionalities. Explore the entire blog and get in touch with expert Odoo ERP consultants to leverage Odoo 17 and its features for your business too.
An Overview of Odoo ERP
Odoo ERP was first released as OpenERP software in February 2005. It is a suite of business applications used for ERP, CRM, eCommerce, websites, and project management. Ten years ago, the Odoo Enterprise edition was launched to help fund the Odoo Community version.
When you compare Odoo Community and Enterprise, the Enterprise edition offers exclusive features like mobile app access, Odoo Studio customisation, Odoo hosting, and unlimited functional support.
Today, Odoo is a well-known name used by companies of all sizes across various industries, including manufacturing, retail, accounting, marketing, healthcare, IT consulting, and R&D.
The latest version, Odoo 17, has been available since October 2023. Key highlights of this update include:
Enhanced user experience with improvements to the command bar, faster backend page loading, and multiple dashboard views.
Instant report generation, credit limit alerts for sales and invoices, separate OCR settings for invoice creation, and an auto-complete feature for forms in the accounting module.
Improved image handling and global attribute changes for mailing lists in email marketing.
A default auto-signature option and a refuse-to-sign option in HR modules.
Options to divide and merge manufacturing orders, track the status of manufacturing orders, and more in the MRP module.
Dark mode in Odoo 17.
Now that the Odoo 17 announcement is official, let’s look at what’s new in Odoo 17!
What is Odoo ERP 17?
Odoo 17 is the latest version of one of the world’s leading open-source enterprise ERPs. This version has come up with significant improvements explained here in this blog. Also, this new version aims to introduce features that enhance time-saving, efficiency, and productivity for users across various organisations.
Odoo 17, released at the Odoo Experience 2023, brought notable improvements to the user interface and added new functionalities with enhancements in performance, accessibility, data analysis, and management, further expanding its reach in the market.
WWDC 2024 Keynote Review: For CocoaCoders Austin
Overview of WWDC 2024 Keynote Address.
Covers: Apple Intelligence, iOS18, macOS Sequoia, iPadOS, watchOS, visionOS, and Apple TV+.
Understandable dialogue on Apple TV+
On-device app controlling AI.
Access to ChatGPT with a guest appearance by Chief Data Thief Sam Altman!
App Locking! iPhone Mirroring! And a Calculator!!
TMU毕业证书精仿办理
多伦多都会大学毕业证成绩单(留信网认证)【176555708微信】不能毕业办理假文凭回国找工作
【多伦多都会大学毕业证成绩单仿制】（176555708微信☀️）伪造研究生学位证书TMU毕业证文凭,多伦多都会大学文凭证书学籍信息入库,多伦多都会大学学位证书留学高校学位证书补办
【TMU毕业证【微信176555708】多伦多都会大学文凭学历】【微信176555708】【多伦多都会大学文凭学历证书】【多伦多都会大学毕业证书与成绩单样本图片】毕业证书补办 Fake Degree做学费单【毕业证明信-推荐信】成绩单，录取通知书，Offer，在读证明，雅思托福成绩单，真实大使馆教育部认证，回国人员证明，留信网认证。网上存档永久可查！
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一比一原版(USF毕业证)旧金山大学毕业证如何办理
USF硕士毕业证成绩单【微信95270640】一比一伪造旧金山大学文凭@假冒USF毕业证成绩单+Q微信95270640办理USF学位证书@仿造USF毕业文凭证书@购买旧金山大学毕业证成绩单USF真实使馆认证/真实留信认证回国人员证明
#一整套旧金山大学文凭证件办理#—包含旧金山大学旧金山大学本科毕业证成绩单学历认证|使馆认证|归国人员证明|教育部认证|留信网认证永远存档教育部学历学位认证查询办理国外文凭国外学历学位认证#我们提供全套办理服务。
一整套留学文凭证件服务：
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二：真实使馆认证（留学人员回国证明）使馆存档
三：真实教育部认证教育部存档教育部留服网站永久可查
四：留信认证留学生信息网站永久可查
国外毕业证学位证成绩单办理方法：
1客户提供办理旧金山大学旧金山大学本科毕业证成绩单信息：姓名生日专业学位毕业时间等（如信息不确定可以咨询顾问：我们有专业老师帮你查询）；
2开始安排制作毕业证成绩单电子图；
3毕业证成绩单电子版做好以后发送给您确认；
4毕业证成绩单电子版您确认信息无误之后安排制作成品；
5成品做好拍照或者视频给您确认；
6快递给客户（国内顺丰国外DHLUPS等快读邮寄）。
教育部文凭学历认证认证的用途：
如果您计划在国内发展那么办理国内教育部认证是必不可少的。事业性用人单位如银行国企公务员在您应聘时都会需要您提供这个认证。其他私营 #外企企业无需提供！办理教育部认证所需资料众多且烦琐所有材料您都必须提供原件我们凭借丰富的经验帮您快速整合材料让您少走弯路。
实体公司专业为您服务如有需要请联系我: 微信95270640奈一次次令他失望山娃今年岁上五年级识得很多字从走出小屋开始山娃就知道父亲的家和工地共有一个很动听的名字——天河工地的底层空空荡荡很宽阔很凉爽在地上铺上报纸和水泥袋父亲和工人们中午全睡在地上地面坑坑洼洼山娃曾多次绊倒过也曾有长铁钉穿透凉鞋刺在脚板上但山娃不怕工地上也常有五六个从乡下来的小学生他们的父母亲也是高楼上的建筑工人小伙伴来自不同省份都操着带有浓重口音的普通话可不知为啥山娃不仅很快与他们熟识了
一比一原版(sdsu毕业证书)圣地亚哥州立大学毕业证如何办理
原版一模一样【微信：741003700 】【(sdsu毕业证书)圣地亚哥州立大学毕业证成绩单】【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
本公司拥有海外各大学样板无数，能完美还原。
1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700
【主营项目】
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四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度)
如果您处于以下几种情况：
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◇申请留学生创业基金
留信网认证的作用:
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2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
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6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
办理(sdsu毕业证书)圣地亚哥州立大学毕业证【微信：741003700 】外观非常简单，由纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。
办理(sdsu毕业证书)圣地亚哥州立大学毕业证【微信：741003700 】格式相对统一，各专业都有相应的模板。通常包括以下部分：
校徽：象征着学校的荣誉和传承。
校名:学校英文全称
授予学位：本部分将注明获得的具体学位名称。
毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。
颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。
其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。
办理(sdsu毕业证书)圣地亚哥州立大学毕业证【微信：741003700 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。
综上所述，办理(sdsu毕业证书)圣地亚哥州立大学毕业证【微信：741003700 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。
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A neural network is a machine learning program, or model, that makes decisions in a manner similar to the human brain, by using processes that mimic the way biological neurons work together to identify phenomena, weigh options and arrive at conclusions.
Modelling Up - DDDEurope 2024 - Amsterdam
What to do when you have a perfect model for your software but you are constrained by an imperfect business model?
This talk explores the challenges of bringing modelling rigour to the business and strategy levels, and talking to your non-technical counterparts in the process.
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- 1. HOW TO BOOST BUSINESS WITH VIRTUAL TRAINING LABS September 21, 2017 Lee Berkman, Virtual Labs & Business Development Expert
- 2. INTRODUCTION Boosting business with VLTE can resemble an arduous trek up Everest. But, with the right tips, you can master the “monster of a mountain” with ease. Let’s begin our journey to better train your customers & partners.
- 3. TRAINING Strategy & Management DEFINE YOUR GOALS & KPIs • What do you want to achieve with your training session? Speed up adoption of your product? Increase long term customer value? Reduce customer churn? Empower staff with real world training scenarios? • Align with company strategy • Concentrate on what works TRAIN BEFORE YOU GO
- 4. Do VLTEs impact performance? 2% 12% 18% 48% 19% 0% 10% 20% 30% 40% 50% 60% Strongly Disagree Disagree Neutral Agree Strongly Agree Using Virtual Training vs. Traditional Training Increases My Productivity A large majority of IT trainees believe VLTEs have a strong impact on performance. • 67% agree using virtual IT training—instead of traditional training—increases their productivity. • 67% also agree they allow them to accomplish things more quickly. • 59% claim virtual IT training labs increases their learning. 4
- 5. TRAINING Content Development & Delivery • Keep your content current • Go real, go interactive • Pick star instructors GET THE RIGHT GEAR
- 6. “I like the approach of using a virtual lab because it is easy to correct a mistake and you have the ability to try multiple times before doing something that might affect hundreds of people.” ~IT manager, non-profit industry
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- 8. TRAINING Measurement & Reporting • Collect feedback: informal interviews, online surveys, questionnaires, etc. • Develop useful reports: use visual representations and share with colleagues o Calculate ROI Producing, administering and delivering content Ancillary expenses: travel Hardware, maintenance and IT support costs Licensing and subscription fees DON’T BE AFRAID OF A LITTLE HEADACHE
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- 14. Thank You! le e @cloudsha re.com UK: +44 203 769 1 2 8 6 S k y pe US : +1 415 9 9 2 - 5 4 6 5 @Le e Be rk ma n Get in touch with me!