How enterprise gamification can be used in call centers and contact centers for customer service gamification. How to use gamification to balance AHT, FCR and customer satisfaction. How to use gamification for job essence and job function and for call center onboarding.
The state of enterprise gamification - for sales, customer service, learning and more - in 2015.
What it means, how it is transforming into a fitbit for work, and what the future holds for it.
Viewing projects as a business tool changes how you go about them and what you expect as results. It can dramatically increase the value, results and levels of success.
It requires taking a different perspective—a business perspective and ignoring many of the project-based myths.
If there is one simple step you can take to improve project performance it is this—see projects as a business tool to be directed, controlled and managed by the business. It really is that simple.
Hello Everyone!
In my current position, I am working as Sr. Business Analyst cum Agile Tester with knowledge on various platforms and multiple technologies & tools.
I have been looking forward for all the openings for which my profile is best suite & will benefit to adapt new learning, vast experience, hot skills with all the upcoming challenges. This will enhance my knowledge and provide a better platform to work with. Thanks!
Agile Contracts by Drew Jemilo (Agile2015)Drew Jemilo
Agile has moved far beyond commercial software into the world’s largest enterprises and government agencies. We have scaling methods which can help launch vehicles into the atmosphere and beyond, yet traditional contract mindsets have put a drag on escape velocity. But there’s good news! We have agile explorers discovering the next frontier of contract agility. Join us for this Agile2015 session and enter the new era! This era includes the Scaled Agile Framework® (SAFe®)
TRADITIONAL MODELS TO LEAN-AGILE APPROACHES
Fixed requirements, big up-front design, and gated processes have been the norm. The rationale seemed logical in the past. It would not make sense to award a contract or commit to a major development investment without knowing what the system is supposed to do, how much it costs, and when it will be completed. We assumed that complex systems could be fully defined before they were built, that requirements and solutions would not change, and that we could build it right the first time.
Traditional models exist but Lean-Agile contract approaches are gaining momentum in both the commercial and the U.S. Federal space. Find out more!
The state of enterprise gamification - for sales, customer service, learning and more - in 2015.
What it means, how it is transforming into a fitbit for work, and what the future holds for it.
Viewing projects as a business tool changes how you go about them and what you expect as results. It can dramatically increase the value, results and levels of success.
It requires taking a different perspective—a business perspective and ignoring many of the project-based myths.
If there is one simple step you can take to improve project performance it is this—see projects as a business tool to be directed, controlled and managed by the business. It really is that simple.
Hello Everyone!
In my current position, I am working as Sr. Business Analyst cum Agile Tester with knowledge on various platforms and multiple technologies & tools.
I have been looking forward for all the openings for which my profile is best suite & will benefit to adapt new learning, vast experience, hot skills with all the upcoming challenges. This will enhance my knowledge and provide a better platform to work with. Thanks!
Agile Contracts by Drew Jemilo (Agile2015)Drew Jemilo
Agile has moved far beyond commercial software into the world’s largest enterprises and government agencies. We have scaling methods which can help launch vehicles into the atmosphere and beyond, yet traditional contract mindsets have put a drag on escape velocity. But there’s good news! We have agile explorers discovering the next frontier of contract agility. Join us for this Agile2015 session and enter the new era! This era includes the Scaled Agile Framework® (SAFe®)
TRADITIONAL MODELS TO LEAN-AGILE APPROACHES
Fixed requirements, big up-front design, and gated processes have been the norm. The rationale seemed logical in the past. It would not make sense to award a contract or commit to a major development investment without knowing what the system is supposed to do, how much it costs, and when it will be completed. We assumed that complex systems could be fully defined before they were built, that requirements and solutions would not change, and that we could build it right the first time.
Traditional models exist but Lean-Agile contract approaches are gaining momentum in both the commercial and the U.S. Federal space. Find out more!
How to communicate your enterprise gamification projectCentrical
An effective launch of any enterprise gamification project requires credible and repeated communications. This is good news: communicating a gamification project makes employees more likely to find it credible, is a great opportunity to explain goals and objectives and can even impact corporate culture.
For sales gamification, you can communicate products to sell, which offerings can be combined, how many communications are required for each lead and more. For customer service gamification, you can indicate training goals and set expectations and targets. For elearning, gamification communication can set expectations for levels of proficiency, learning goals completed and more
What type of performance is expected of me?
What should I take the time and learn on our learning management system?
How to use sales gamification to make your sales pipeline much betterCentrical
Sales people like selling, not data entry. You like your CRM to be timely and full of quality and accurate data. Otherwise, you can't really manage a good pipeline... enter gamification - this presentation is a clear how to guide on the subject
Completion vs competition: what's a better motivator?Centrical
What is a better motivator for employees? Does enterprise gamification work better with mastery and individual achievement or competitive drive?
Are enterprise gamification projects for sales, customer service, training or social collaboration - better with completion or competition?
Using narratives in enterprise gamification for sales, training, service and ...Centrical
How using enterprise gamification that is based on narratives - such as car racing, sports, team fantasy sports, song contests and more - helps communicate nuanced goals and drive lasting change in employee behavior.
Setting KPIs and Calculating ROI for GamificationCentrical
How to calculate return on investment (ROI) and set key performance indicators (KPIs) for an enterprise gamification project - in sales, customer service, knowledge collaboration, training and onboarding, social networks and more
"Adopt Agile Marketing to Keep Pace with the Speed of Digital" CMGCMG Partners
From Barre Hardy presentation at the Digital Marketing for Financial Services Summit. "Adopt Agile Marketing to Keep Pace with the Speed of Digital"
1. The times, they are a-changin’
Digital disruption requires exponential speed in action and reaction
2. The new reality is digital
More digital, mobile, personal services are table stakes
3. The disconnect: 60% of consumers report they do not have a personal connection to their bank. 47% of banking executives rate their
institution’s ability to deliver a personalized experience as “excellent”.
4. Financial Services marketing is getting squeezed
Internal & external challenges make change necessary
INTERNAL
• Lengthy go-to-market process
• Marketing siloes
• Increasing work volume
• Ever-changing environment
EXTERNAL
• Customer Demands
• Regulations
• New Competition
5. Agile marketing is a smart choice
Transform your marketing to respond to change
6. Let’s do the math…
TimeTrade 7
Data + Customer + Experience + Digital Experience = Agile
7. Agile Marketing: a data-driven, iterative approach
• Achieve better performance
• Execute more effectively
• Champion the customer
8. Agile elevates Performance
1. Empowered Teams 3. Focus on Quality
2. Focus on Customers 4. Rapid Learning Cycles
GamEffective - Fantasy Football (Soccer) Enterprise GamificationCentrical
GamEffective, the workforce Gamification platform released a new engaging theme - The FOOTBALL (Soccer) theme.
Each player represents a specific KPI (Average Handle Time, Resolution rate, Calls, Customer Satisfaction, Sales, etc.) of the sales/service representative.To do well, the employee needs to balance the different KPIs, creating a balanced approach and developing a winning team for the employee.
this theme joins the rich game narrative library developed by GamEffective : American Football, Racing cars, GAMEffective Idol, City Tycoon, Golf, Baseball, Basketball, Cricket and more.
Good Gamification is about achieving, through skill and learning, striking the right balance between the different KPIs. When that happens, the employee has a winning team that can go on and participate in matches (conducted on a weekly basis), making success and skill tangible and rewarding
Enterprise Gamification for zendesk customer serviceCentrical
Enterprise Gamification solution for Zendesk
Gamify performance for Customer service, call centers and contact centers
Encourage behavior change and give immediate feedback to employees.
Karma Points: Harnessing Karma for Good Deeds and SharingCentrical
Gamifiying “karma” – just like using gamification for enterprise knowledge collaboration – can drive more adoption and result in more knowledge sharing.
Use Karma points for sharing, recognition, pay it forward... here's how
E Book - Gamification Apps for Employee EngagementNextBee Media
Gamification is categorized as the utilization of diversion mechanics and progression to drive game-like engagement in a non-game setting. Gamification is the utilization of game-like ascribes to drive game like player conduct in a non-diversion setting.
Customer experience is a major differentiator today, however, offering outstanding experiences is complex. This presentation presents a systematic and effective approach to designing and implementing change in any organisation.
Getting value and ROI from ITSM training - Paul Wilkinson, GamingWorksSITS - The ITSM Show
Despite the massive investments in ITSM best practice training and certification, many businesses fail to see a meaningful return. Attendees to this session will learn about three specific approaches which can make significant, sustainable improvements to personal development, overcome resistance and increase buy-in, and leave with concrete, pragmatic tips to apply within their organisation.
Valkre and GE: Customer Collaboration and Value Creation in Strategic Account...Valkre
GE and Valkre share cases on how technology is enabling Strategic Account Managers to improve customer collaboration and value creation. Highlights include:
* Using technology as an enabler of collaboration to create differentiation and competitive advantage in the eyes of your customer
* Getting your internal organization and your customer on the same page regarding value created and delivered
* Digitizing value propositions as the key success factor
* Getting customer feedback that is actionable and data oriented and causes your organization to act
* Ensuring your internal organization understands and executes on customer challenges
Virtual contact center agents - and the processes, management style and technology that support them - should not be seen as cost-cutting measures per se.
Instead, they are a tool to improve business reaction times and access on-demand capabilities that can, and should, improve service quality.
This ebook will tell you more about Virtual Contact Center Agents.
How to Measure success of eLearning initiativeAims Digital
Aims Digital Learning Solution Webinar Series “How to measure success of the eLearning initiative in your Organization”. Learn Importance of measuring the success of your eLearning program? Which metrics should you use? Does your eLearning program have specific goals? Learning and Growth Metrics Etc.
SuiteCRM software is a powerful and flexible customer relationship management platform. Hynstein provides efficient and timely implementation, customization and support services.
5 Strategies to Improve Candidate Engagement Through GamificationWorkology
Gamification is a hot topic in the human capital and business leadership space, but what does that really mean for business leaders, recruiters and HR? Karthik Manimozhi will share 5 strategies to improve talent engagement through gaming and gamification. In the business world, business leaders and managers are looking for results, and we will discuss ways to motivate and hire the best employees for your workplace that speak to the C-Suite at your organizations. Hear real business leadership case studies that produce results and how gamification can take your organization to the next level. We will cut through the noise to define gamification and provide five strategies that deliver results with workplace gamification.
Instructor-led training and gamification - webinar with GamEffective, Sykes a...Centrical
Training employees in a classroom is still a very popular method for learning. Yet, today’s classroom is changing – not only is more learning shifted outside the class, but many tools are coming into the classroom, so that instructors can easily reach better learning results.
How to use gamified microlearning to insert fun and engagement to the classroom
How to use gamified microlearning before, during and after class
How to pace learning, gate content and provide feedback in ILT
How to communicate your enterprise gamification projectCentrical
An effective launch of any enterprise gamification project requires credible and repeated communications. This is good news: communicating a gamification project makes employees more likely to find it credible, is a great opportunity to explain goals and objectives and can even impact corporate culture.
For sales gamification, you can communicate products to sell, which offerings can be combined, how many communications are required for each lead and more. For customer service gamification, you can indicate training goals and set expectations and targets. For elearning, gamification communication can set expectations for levels of proficiency, learning goals completed and more
What type of performance is expected of me?
What should I take the time and learn on our learning management system?
How to use sales gamification to make your sales pipeline much betterCentrical
Sales people like selling, not data entry. You like your CRM to be timely and full of quality and accurate data. Otherwise, you can't really manage a good pipeline... enter gamification - this presentation is a clear how to guide on the subject
Completion vs competition: what's a better motivator?Centrical
What is a better motivator for employees? Does enterprise gamification work better with mastery and individual achievement or competitive drive?
Are enterprise gamification projects for sales, customer service, training or social collaboration - better with completion or competition?
Using narratives in enterprise gamification for sales, training, service and ...Centrical
How using enterprise gamification that is based on narratives - such as car racing, sports, team fantasy sports, song contests and more - helps communicate nuanced goals and drive lasting change in employee behavior.
Setting KPIs and Calculating ROI for GamificationCentrical
How to calculate return on investment (ROI) and set key performance indicators (KPIs) for an enterprise gamification project - in sales, customer service, knowledge collaboration, training and onboarding, social networks and more
"Adopt Agile Marketing to Keep Pace with the Speed of Digital" CMGCMG Partners
From Barre Hardy presentation at the Digital Marketing for Financial Services Summit. "Adopt Agile Marketing to Keep Pace with the Speed of Digital"
1. The times, they are a-changin’
Digital disruption requires exponential speed in action and reaction
2. The new reality is digital
More digital, mobile, personal services are table stakes
3. The disconnect: 60% of consumers report they do not have a personal connection to their bank. 47% of banking executives rate their
institution’s ability to deliver a personalized experience as “excellent”.
4. Financial Services marketing is getting squeezed
Internal & external challenges make change necessary
INTERNAL
• Lengthy go-to-market process
• Marketing siloes
• Increasing work volume
• Ever-changing environment
EXTERNAL
• Customer Demands
• Regulations
• New Competition
5. Agile marketing is a smart choice
Transform your marketing to respond to change
6. Let’s do the math…
TimeTrade 7
Data + Customer + Experience + Digital Experience = Agile
7. Agile Marketing: a data-driven, iterative approach
• Achieve better performance
• Execute more effectively
• Champion the customer
8. Agile elevates Performance
1. Empowered Teams 3. Focus on Quality
2. Focus on Customers 4. Rapid Learning Cycles
GamEffective - Fantasy Football (Soccer) Enterprise GamificationCentrical
GamEffective, the workforce Gamification platform released a new engaging theme - The FOOTBALL (Soccer) theme.
Each player represents a specific KPI (Average Handle Time, Resolution rate, Calls, Customer Satisfaction, Sales, etc.) of the sales/service representative.To do well, the employee needs to balance the different KPIs, creating a balanced approach and developing a winning team for the employee.
this theme joins the rich game narrative library developed by GamEffective : American Football, Racing cars, GAMEffective Idol, City Tycoon, Golf, Baseball, Basketball, Cricket and more.
Good Gamification is about achieving, through skill and learning, striking the right balance between the different KPIs. When that happens, the employee has a winning team that can go on and participate in matches (conducted on a weekly basis), making success and skill tangible and rewarding
Enterprise Gamification for zendesk customer serviceCentrical
Enterprise Gamification solution for Zendesk
Gamify performance for Customer service, call centers and contact centers
Encourage behavior change and give immediate feedback to employees.
Karma Points: Harnessing Karma for Good Deeds and SharingCentrical
Gamifiying “karma” – just like using gamification for enterprise knowledge collaboration – can drive more adoption and result in more knowledge sharing.
Use Karma points for sharing, recognition, pay it forward... here's how
E Book - Gamification Apps for Employee EngagementNextBee Media
Gamification is categorized as the utilization of diversion mechanics and progression to drive game-like engagement in a non-game setting. Gamification is the utilization of game-like ascribes to drive game like player conduct in a non-diversion setting.
Customer experience is a major differentiator today, however, offering outstanding experiences is complex. This presentation presents a systematic and effective approach to designing and implementing change in any organisation.
Getting value and ROI from ITSM training - Paul Wilkinson, GamingWorksSITS - The ITSM Show
Despite the massive investments in ITSM best practice training and certification, many businesses fail to see a meaningful return. Attendees to this session will learn about three specific approaches which can make significant, sustainable improvements to personal development, overcome resistance and increase buy-in, and leave with concrete, pragmatic tips to apply within their organisation.
Valkre and GE: Customer Collaboration and Value Creation in Strategic Account...Valkre
GE and Valkre share cases on how technology is enabling Strategic Account Managers to improve customer collaboration and value creation. Highlights include:
* Using technology as an enabler of collaboration to create differentiation and competitive advantage in the eyes of your customer
* Getting your internal organization and your customer on the same page regarding value created and delivered
* Digitizing value propositions as the key success factor
* Getting customer feedback that is actionable and data oriented and causes your organization to act
* Ensuring your internal organization understands and executes on customer challenges
Virtual contact center agents - and the processes, management style and technology that support them - should not be seen as cost-cutting measures per se.
Instead, they are a tool to improve business reaction times and access on-demand capabilities that can, and should, improve service quality.
This ebook will tell you more about Virtual Contact Center Agents.
How to Measure success of eLearning initiativeAims Digital
Aims Digital Learning Solution Webinar Series “How to measure success of the eLearning initiative in your Organization”. Learn Importance of measuring the success of your eLearning program? Which metrics should you use? Does your eLearning program have specific goals? Learning and Growth Metrics Etc.
SuiteCRM software is a powerful and flexible customer relationship management platform. Hynstein provides efficient and timely implementation, customization and support services.
5 Strategies to Improve Candidate Engagement Through GamificationWorkology
Gamification is a hot topic in the human capital and business leadership space, but what does that really mean for business leaders, recruiters and HR? Karthik Manimozhi will share 5 strategies to improve talent engagement through gaming and gamification. In the business world, business leaders and managers are looking for results, and we will discuss ways to motivate and hire the best employees for your workplace that speak to the C-Suite at your organizations. Hear real business leadership case studies that produce results and how gamification can take your organization to the next level. We will cut through the noise to define gamification and provide five strategies that deliver results with workplace gamification.
Instructor-led training and gamification - webinar with GamEffective, Sykes a...Centrical
Training employees in a classroom is still a very popular method for learning. Yet, today’s classroom is changing – not only is more learning shifted outside the class, but many tools are coming into the classroom, so that instructors can easily reach better learning results.
How to use gamified microlearning to insert fun and engagement to the classroom
How to use gamified microlearning before, during and after class
How to pace learning, gate content and provide feedback in ILT
Practical steps for microlearning and gamificationCentrical
In this presentation we bring you the principles of gamification and microlearning, and introduce ways to use them and create daily engaging and personalized threaded learning, using today’s most innovative technologies.
eLearning and Gamification are a perfect match, with gamification delivering stunning completion rates, especially with micro-learning sequences. Presentation given by Hadas Kasher of GamEffective at the Credit Union National Association (CUNA) - discussing gamification, learning and financial services
The stages required to implement gamification to drive employee performance at work. For sales gamification, customer service gamification, elearning and more
Free Enterprise Gamification: Offline Old Fashioned Games with a TwistCentrical
You don't need a fancy gamification platform to on-board employees, communicate corporate goals, reward employees and motivate behavior. Use pat on the back games, pay it forward games, card collecting and more to achieve great results and have fun too.