This document discusses natural learning and how people learn on the job. It notes that most learning, around 80%, happens informally rather than formally. However, corporations tend to spend more, about 80% of their learning and development budget, on formal classroom-style training instead of facilitating informal learning opportunities. This mismatch does not effectively support how people naturally acquire skills and knowledge in the workplace through conversation and hands-on experience.

1. Natural Learning

2. Learning happens naturally

6. Informal Formal Corporate Learning Roadmap = curriculum Rider chooses path Appropriate for novices acquiring a new framework or “knowledge tapestry” Appropriate for experienced employees filling in gaps in their knowledge Push Pull

9. Informal Formal How People Learn to Do Their Jobs 80% 20%

10. Explicit Tacit Novice Informal Formal How Corporations Spend Their Money 80% 20%

11. Spending Mismatch

12. Corporate Learning Training departments great at driving busses Training department has no experience building bike paths.

13. Facilitate Conversation

14. Conversational Learning Push Pull

15. Pull Learning Competence Independence Learn in Group Web 2.0 Push Learning Grades Obedience Learn on your own Unchanging knowledge Conversation & discovery Learner defines content Active learner Courses, workshops Others set curriculum Passive student Grades Obedience Learn on your own Unchanging knowledge

16. Pull Learning Competence Independence Learn in Group Web 2.0 Push Learning Grades Obedience Learn on your own Unchanging knowledge Conversation & discovery Learner defines content Active learner Courses, workshops Others set curriculum Passive student

17. Get engaged

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