A refresher training course can help maximize return on investment in employee training by preventing knowledge and skills from being forgotten over time. Learning occurs quickly initially but then knowledge is gradually unlearned unless maintained. A refresher refreshes and builds on existing knowledge and skills through activities like case studies and experience sharing. It helps employees stay productive and prevents issues like poor communication, inefficiency, and dysfunctional teams. Refreshers typically last 1-2 days and cost $1,500 per day plus expenses. Evaluation occurs 3-6 months later to assess impact.

1. Are you ready for a refresher?

2. Learning vs. Unlearning Learning: in a short time, one learns a LOT Unlearning: over time, one forgets – a LOT

3. Learning Once you invested in training yourself and your employees. You learned a lot in a short time.

4. Unlearning What you use daily wears down the least. What you use now and then, wears down the fastest. But everything wears down; we all unlearn.

5. The Know-How Curve of learning and unlearning time Learning Keeping Unlearning ?

6. Training: Return on Investment When you invest, you aim at an optimum return by getting maximum benefits. This is why you maintain your means of production: machines, real estate, facilities and software. How about maintaining your people? Know-how and soft skills are extra sensitive because of the Learning & Unlearning Curve. To keep the investments you have made in your people, a refresher is the solution.

7. Increase your ROI with a Refresher A Refresher is … a short training course. It : actualizes your insights and know-how, and adds new insights and know-how uses your own company-actuality as case-study offers a stage for exchanging experiences and ideas means, learning from other participants inspires and motivates, and last-but-not-least: it helps to prevent unlearning.

8. ROI of Refreshing Refreshing: no unlearning but maintaining & expanding know-how & soft skills First Training Refresher 1 Refresher 2, 3, etc. time

9. Increase your ROI with a Refresher A Refresher is … the act of securing and maximizing the return on your investment in your human capital. Your People.

10. Refreshing … what??? For instance, Communication Training Leadership & management Skills Time Management & Efficiency Training HR tools and skills (hiring & firing; performance appraisal; 360° Feedback interviews; etc.) Presentation Skills Strategic Thinking Skills In short: any topic or subject in the fields of communication and human resource management that you have studied in the past.

11. Refreshing, or …??? … or, for new employees and managers, learning know-how and soft skills that are already part of the job performance of their colleagues. This helps them to become productive members of your team fast .

12. What will happen if you do nothing? Since Stephen Covey reminded us that Be Pro-active is the key to acting with vision, we know that prevention, not healing is the preferred action. So what we don’t want …

13. miscommunication

14. inefficiency

15. failing organization traditional russian polish american arabic chinese male dominance african-colonial ALTERNATIVE ORGANIZATIONAL STRUCTURES vatican latin-american italian ICT multinational

16. disfunctional teams

17. out-of-this-world strategy

18. … or, simply forgetting how it works.

19. Refreshing: Q&A (1) Q. How does a Refresher work? A. We start with an intake with the participants – per email. The intake-result and the client’s wishes vs. what I can do to meet your demands determine what we will do. Q. How long does a Refresher take? This depends on the findings above. But an average Refresher takes 1 -2 days . Q. How much does a Refresher cost? A. US$ 1,500 per day, ex. applicable taxes and expenses.

20. Refreshing: Q&A (2) Q. What expenses can I expect? A. This depends on your location on the Globe. The client provides an airline ticket, hotel, meals and additional transportation. Q. Do you provide handouts & materials? Yes. But I will ask you to have them printed. Q. How about evaluation? 3-6 months after delivery of the service we get back in touch to do a decent evaluation.

21. Secure and maximize your ROI in training: act NOW To summarize: Goal; What, Who, When, Where Agreement on terms Intake per email: participants and client tell me what they want Proposed outline: What - specifically Execution Evaluation.

22. Are you ready for a Refresher? Contact me today: [email_address] Then we can discuss the Refresher’s Goal ( plus What, Who, When, Where), and come to agreement about the terms. www.linkedin.com/in/loekhopstaken

23. Acknowledgements Ebbinghaus, Bills, Wright et. al. whose core message is, that providing the right training method, one can learn a lot in a short time. The new science of Knowledge Management that proves that everything we learn, is subjected to more or less unlearning and therefore, loss of investments in aquired knowledge and skills. Peter Senge, who tells us that a constantly changing environment forces us to keep learning, otherwise we lose touch with reality. Robert Greenleaf , who states that a true Servant Leader commits him- / herself to the growth of his / her people. Stephen Covey , who introduced the Upward Spiral of Learn – Commit – Do. Albert Einstein : “We can’t solve problems by using the same kind of thinking we used when we created them.”