Coach as a facilitator of learning in case management

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'Coach' as a facilitator of on-the-job learning for case managers in a human services environment.

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  • Limit the amount of information presented to the trainee – case based learning provides context / relevance & requires the learner to ‘pull the learning’ to meet the challenges on the claim Pull learning just-in-time assists the trainee to become a self-directed learner
  • ‘ Coaching’ is not about you doing something to the trainee to make them learn
  • As a ‘coach’, think less about coaching and more about creating learning opportunities for the trainee – “facilitator” is perhaps a better term to describe your role
  • Today is the first of what I’d like to think is a series of coaching workshops A forum for discussing coaching from all angles, an opportunity to share ideas, problem solve Session has some structure to facilitate discussion Today is really just a look at a series of principles to consider as you go about facilitating your trainee’s Key concept = what’s the difference between ‘coaching’ / ‘teaching’ and ‘learning’ – does coaching necessarily lead to learning? How do we ‘coach’ for critical / strategic thinking vs reactive mechanical processing
  • Create ‘coaching’ options within & broadly across teams Assist the trainee to establish their own learning network
  • Create ‘coaching’ options within & broadly across teams Assist the trainee to establish their own learning network
  • Coach as a facilitator of learning in case management

    1. 1. Coach as a facilitator oflearning in case management Michael Sainsbury
    2. 2. Just-in-time learningJust-in-case learning
    3. 3. Pull learningPush learning
    4. 4. Case Based Learning Just-in-time learning Pull learning
    5. 5. Case managers need to becomeself-directed learners
    6. 6. Work that stretches:the best learning you’ll find
    7. 7. Work is learning Learning is the work http://www.jarche.com/2012/03/a-workscape-perspective/
    8. 8. Identify technical expertise across teamsto create broader support for casemanager learning
    9. 9. Assist the case manager in training to establish a learning network
    10. 10. http://www.jarche.com/2012/03/a-workscape-perspective/

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