Should training be outsourced? An age old question with valid arguments on both sides, we make the argument of no... and yes.

1. SHOULD YOU OUTSOURCE TRAINING? Managing Demands & Resources to Maximize ROI

2. SHOULD YOU OUTSOURCE TRAINING?

3. No…

4. …and Yes. No…

5. No… …and Yes. (let’s get back to that)

6. THE PROBLEM Training departments are under more pressure than ever to visibly impact results.

7. THE PROBLEM Training departments are under more pressure than ever to visibly impact results. Companies want to “see” their trainers entrenched with production.

8. THE PROBLEM How do you keep the training staff visible while still producing high-quality materials?

9. THE PROBLEM How do you keep the training staff visible while still producing high-quality materials? How do you reduce costs without reducing visibility?

10. THE PROBLEM Most training organizations have materials that need to be updated regularly but lack the time or resources to do so.

11. THE SOLUTION Do Your Homework

12. THE SOLUTION Do Your Homework Identify Resources

13. THE SOLUTION Do Your Homework Identify Resources Determine the ROI

14. DO YOUR HOMEWORK i are the most visible act v i What ties for your staff?

15. DO YOUR HOMEWORK Of the remaining activities, which ones consume the most time?

16. DO YOUR HOMEWORK How can those activities…

17. DO YOUR HOMEWORK …best be improved?

18. IDENTIFY RESOURCES Option A: Partner with IT

19. IDENTIFY RESOURCES IT …can best integrate technology-based training into existing systems

20. IDENTIFY RESOURCES IT …can take time as they juggle many projects of often higher priority.

21. IDENTIFY RESOURCES Option B: Partner with Marketing

22. IDENTIFY RESOURCES Marketing … has great creativity and a typically strong sense of urgency.

23. IDENTIFY RESOURCES Marketing … has many projects to juggle, and can be expensive.

24. IDENTIFY RESOURCES Option C: Partner with Human Resources

25. IDENTIFY RESOURCES Human Resources … has a strong knowledge of Company culture, and can enable your training initiatives to integrate with their HR system.

26. IDENTIFY RESOURCES Human Resources … may “Tell” instead of “Train”, dictating policy instead of facilitating learning.

27. IDENTIFY RESOURCES Option D: Outsource

28. IDENTIFY RESOURCES Outsourcing ... can be fast, cost-effective, and offer many services.

29. IDENTIFY RESOURCES Outsourcing ... you never know what you’re going to get.

30. SHOULD YOU OUTSOURCE TRAINING?

31. No one knows the business or is as versatile as an in-house training team. NO…

32. Trainers can get consumed with “behind the keyboard” tasks that do not impact the business. … AND YES.

33. DETERMINE THEROI What would it cost to do it yourself? Time Lost Productivity Creation Costs

34. DETERMINE THE ROI What is the impact of higher quality in a shorter time? What would it save your department? Saved time Decreased ramp-up Increased visibility

35. OUTSOURCING & ROI When factoring in lost production, outsourcing services can increase ROI by a factor of: 4. Contact The Highly Trained Eye™ for detailed information and to request a white paper.

36. SO OUTSOURCING CAN BE GOOD, BUT…

37. OUTSOURCING PITFALLS Don’t fall for name dropping of clients. Most outsourcing firms embellish the truth

38. OUTSOURCING PITFALLS Look for a variety of samples to assess capabilities.

39. OUTSOURCING PITFALLS Look for references you can contact

40. OUTSOURCING PITFALLS Look for companies that will take the time to learn your culture.

41. LOOK AROUND! Find an outsourcing partner you like. (The Highly Trained Eye™ is one option.)

42. Scott Rowland is Managing Partner of The Highly Trained Eye™, which specializes in providing training support services to businesses and training departments worldwide. The Highly Trained Eye, LLP www.highlytrainedeye.com 603-418-0983 scott@highlytrainedeye.com