The document outlines the regulations and processes for mobile number portability (MNP) in India, aimed at consumer protection and technical compatibility between service providers. It details eligibility for porting, the responsibilities of telecom operators, infrastructure requirements, and risks involved in implementing MNP. By March 2010, MNP services were officially launched, leading to significant subscriber changes among service providers.

1. MOBILE NUMBER PORTABILITYBy:Praveen Sidola

2. 1- Defining

3. 1.1- Project Goal To regulate the telecommunication servicesProtect the interests of consumers of the telecom sectorEnsure technical compatibility and effective inter-connection between different service providersLay-down the standards of quality of service to be provided by the service providers and ensure the quality of service and conduct the periodical survey of such service provided by the service providers so as to protect the interest of the consumers of telecommunications service

4. 1.2- SpecificationMobile Number Portability (MNP) allows the subscribers to retain their existing mobile telephone number when they move from one Access Provider to another irrespective of the mobile technology or from one cellular mobile technology to another of the same Access Provider, in a licensed service area Every subscriber shall be eligible to make a request for porting his mobile number

5. 1.2- SpecificationMNP facility shall be available only within a given licensed service area.A subscriber holding a mobile number is eligible to make a porting request only after 90 days of the date of activation of his mobile connection. If a number is already ported once, the number can again be ported only after 90 days from the date of the previous portingThe Subscriber who wishes to port his mobile number should approach the Recipient operator. The Subscriber may be required to pay porting charges, if any, to the Recipient OperatorThe subscriber making the porting request is required to have cleared all the bills issued prior to the date of porting request

6. 1.2- SpecificationA subscriber may withdraw his porting request within 24 hours of its submission to the Recipient OperatorThe regulation envisage a maximum time period of four days for the completion of porting processAccess Providers are required to implement All Call Query methodThe Originating operator shall be responsible to route the call to correct terminating network. Source - http://www.trai.gov.in/WriteReadData/trai/upload/Regulations/89/Regulation23sep09.pdf

7. 1.3- TaskDevelopment of infrastructure (H/w, S/w)Design the Process FlowEligibility Criteria for making a porting requestRequest for porting of mobile numberAction by Recipient OperatorAction by Mobile Number Portability Service providerAction by Donor OperatorPorting of mobile numberGrounds for rejection of porting request by Donor OperatorWithdrawal of porting request Source - http://www.trai.gov.in/WriteReadData/trai/upload/Regulations/89/Regulation23sep09.pdf

8. 1.4- ResponsibilitiesThe Department of Telecom (DoT) allotted two zones so that all number porting requests don’t overload a single Mobile Clearing HouseZone 1 is M/s. Syniverse Technologies (India) Private Limited.Zone 2 is M/s. MNP Interconnection Telecom Solutions India Pvt.Limited.Telecom Service provider (Recipient Operator & Donor Operator)

9. 2- Planning

10. 2.1- Schedule23rd September, 2009 laying down the basic business process framework for implementation of mobile number portability in the country 31st December, 2009 proposed dateThe Government has decided to extend the time for implementation of these regulations from 31st December, 2009 to 31st March, 2010, for all circles Government has announced that the MNP services would start in Haryana Licensed Service Area on 25th November 201020 Jan 2011. Mobile customers of India can easily switchover from one service provider to anotherSource - http://www.trai.gov.in/WriteReadData/trai/upload/Regulations/91/MNPRegulation_amendment28jan10.pdf

11. 2.2- BudgetsUnspecified ( approximate Rs10,000 crore invested by service providers) BSNL estimates that the costs for the system upgrade to its network would amount to an initial expenditure of Rs. 1,065 crores in addition to an annual operational expenditure of about Rs 184.75 crores for the purpose of MNP serviceSource - http://www.medianama.com/2009/08/223-the-price-of-mobile-number-portability-in-india-new-telcos-vs-old/

12. 2.2- Budgets

13. 2.3- ResourcesTelecom Service providersDOTM/s. Syniverse Technologies (India) Private LimitedM/s. MNP Interconnection Telecom Solutions India Pvt Ltd.

14. 2.4- RisksNumber of subscribers willing to opt MNP (ROI)Cross organizational compatibilitiesUnused mobile numberBilling issueDisconnectionUse of MNP database

15. 2.5- Staffing2 Additional agenciesRegular employees of existing service providerDOT employees

16. 3- Execution

17. 3.1- Status ReportDaily / weekly /Monthly progress reportSource – Tata Teleservices Ltd

18. 3.2- ChangesNumber SystemSpecific 4 digit number, according to service provider, added in front of given mobilenumber.• 1st 8951189046Internal change3292 8951189046• If I want to change it to Airtel• 3292 8951189046• New number will be –3002 8951189046All information will be updated in Centralized server, maintained by Government, in specificZonesVideocon - 3272Loop - 3093RComGsm - 3135BSNL CDMA - 2701 -

19. 3.2- ChangesChange in process routing process(Source - Tech Mahindra Limited 2011)

20. 3.3- Quality“No Service Period” means the period of time between the disconnection of the mobile telephone service to the porting subscriber by the Donor Operator and the activation of mobile telephone service, on porting, by the Recipient Operator

21. 3.4- ForecastsSource - KuldeepGoyal Chairman & Managing Director BSNL

22. 4- Delivery

23. 4.1- Train Customer Awareness Every subscriber shall be eligible to make a request for porting his mobile numberPeriod of ninety days has expired from the date of activation of his mobile connection in the case of a mobile number not ported earlierThere are no outstanding payments due to the Donor Operator by way of pending bills or billsThere is no pending request for change of ownership of the mobile numberPorting of the concerned mobile number has not been prohibited by a Court of LawSource - http://www.trai.gov.in/WriteReadData/trai/upload/Regulations/89/Regulation23sep09.pdf

24. 4.2- Transfer Documents"Number Portability Database” means the database maintained by each Mobile Number Portability Service provider in electronic form, holding the details of all ported mobile numbers in its zone, along with the complete history of all transactions relating to the porting of such numbers

25. 4.3- Release ResourcesBoth agencies are handling MNP operation Non human resource which was part of MNP are dedicated for Operation

26. 4.4- Release StaffStaff which was temporary used for MNP relocated in their core departmentCall center are become the part of operation

27. 4.5- Lessons LearnedYet Time extended & cost is unspecified but “Mobile Number Portability successfully change Market Dynamics & ensure improved standards of service” so “performance of the project is admirable” which is the critical factor of the evaluation of this project.The project can be considered as a successful project

28. EffectivenessAccording to data from the telecommunications regulator, about 13 million subscribers changed their service providers until the end of June, when India had 851.7 million mobile-phone users.Idea Cellular Ltd. has gained the highest number (824,845) of customers and Reliance Communications Ltd. lost (1.2 million ) more subscribersVodafone Group PLC, got 711,135 customers via the facility, while market leader BhartiAirtel Ltd. gained 650,599State-run Mahanagar Telephone Nigam Ltd. and BharatSancharNigam Ltd. lost 40,366 and 573,142 subscribers, respectivelySource - http://online.wsj.com/article/SB10001424053111903918104576501403835000900.html

29. Bibliographyhttp://210.212.148.2/horizon/Mnp_VT_BRBR.pdfTataTeleservices Ltd., Karnatakahttp://ibnlive.in.com/news/mobile-number-portability-a-reality-from-today/140964-11.htmlhttp://www.trai.gov.inhttp://www.techmahindra.com/Documents/WhitePaper/MobileNumberPortability.pdf

30. Thank you