1. Managing
Technology
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

2. Operations Information system
In India And the Global
Environment
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3. OIS In today’s Global
Environment
Areas of application:-
1. Supply chain management
2. Freight operations
3. Inventory control systems
4. e – governance
5. e – procurement
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

4. • Supply chain management has been the cornerstone to
Wal-Mart’s success.
• Emphasizes on visibility of their SCM by sharing information
with their suppliers. (real time operations)
Supplier Management: Retail Link
 Decision support system.
 It is a bridge between Wal-Mart and its suppliers.
 It is an address you can visit via Internet to retrieve the
sales
data, inventory data, information on its development.
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

5. Inventory Management:
RFID (Radio Frequency
Identification)
 Automated Data collection
based on an electronics – not a
barcode
 Tag can be imbedded in the
product or stuck on the exterior
case or pallet
 Reader instead of a barcode
scanner
 Allows fully automated data
collection with the use of portals
 Can read many ID tags at a time
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

6. INVENTORY MANAGEMENT of
• Dell chose i2 Technologies for
its SCM system.
• i2 serves almost 70% of the
SCM market.
• Every 20 sec the S/W aggregates orders, analyzes material
requirements ,compares Dell’s on-hand inventory with its
suppliers’ inventory and then creates a supplier bill of
material to meet its order needs .
• Instead of forecasting the daily supply needed, Dell
receives the exact material every two hours to fulfill actual
customer orders.
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

7. OIS in the Indian scenario
Centre for Railway Information Systems (CRIS)
CRIS designs, develops, implements and maintains large
information systems for the Indian Railways.
Some of the important projects handled by CRIS:-
o The computerisation of the Freight Operation Information System of
Indian Railways. FOIS enables management and control of freight
movement, optimisation of asset utilisation, and generation of freight
invoices.
o National Train Enquiry System for latest train running timings.
o E-Procurement system provides a secure, fair, and transparent method
of procurement of material by the Railways through a web-based
interface.
o SLAM - Software for Locomotive Asset Management is a software
system under development at CRIS which shall cater for Locomotive
Asset Management on Indian Railways.
o The Internet based E-ticketing reservation system
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8. o Railway crew management in India CMS, is software which provides
information regarding railway crew at all times.
o Control Office Application(COA) is a software which provides a
solution for the rail traffic Controllers of each Division to manage the
trains running over the track.
 e – governance
Focuses on :-
o The use of Information and communication technologies, and
particularly the Internet, as a tool to achieve better government.
o The use of information and communication technologies in all facets
of the operations of the organization of the government.
o The continuous optimization of service delivery, constituency
participation and governance by transforming internal and external
relationships through technology, the Internet and new media.
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9. Process Technologies
along Supply Chains
Purchasing
• Communication
Suppliers • Transportation
• EDI
• Materials handling
• Testing
• Storage
• Office technology
• Information
technology
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

10. Process Technologies
along Supply Chains
Purchasing
• Communication
Suppliers • Transportation
• EDI
• Materials
handling
• Testing
• Storage
• Office
technology
• Information
technology
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

11. Process Technologies
along Supply Chains
Service
Operations
• Basic processes
•
Purchasing
Suppliers
•
•
Communication
Transportation
Testing
•
• EDI
• Materials
handling
Materials
• Testing
•
•
Storage
Office
technology
handling
• Information
technology • Office
technology
• Information
technology
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

12. Process Technologies
along Supply Chains
Service
Operations
• Basic processes
• Testing
• Materials
Purchasing handling
• Communication • Office
Suppliers • Transportation technology
• EDI • Information
• Materials technology
handling
• Testing
• Storage
• Office
technology
• Information
technology
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

13. Process Technologies
Manufacturing Operations
along Supply processes
• Basic Chains
• CIM (computer-
Service
Operations
integrated
• Basic processes
• Testing
• Materials
Suppliers
•
•
Purchasing
Communicationmanufacturing)
Transportation
handling
• Office
technology
•
•
EDI
Materials
handling
• Materials handling
• Information
technology
• Office technology
• Testing
• Storage
• Office
• Information technology
technology
• Information
technology
• Materials technology
• Testing
• Storage
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

14. Process Technologies
along Supply Chains
Service
Operations
• Basic processes
• Testing
• Materials
Purchasing handling
• Communication • Office
Suppliers • Transportation technology
• EDI • Information
• Materials technology
handling
• Testing
• Storage Manufacturing
• Office Operations
technology • Basic processes
• Information • CIM (computer-
technology integrated
manufacturing)
• Materials
handling
• Office
technology
• Information
technology
• Materials
technology
• Testing
• Storage
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

15. Process Technologies
along SupplyDistribution
Chains
• Communication
Service
Operations
• Transportation
• Basic processes
• Testing
• Materials
•
Purchasing
Suppliers
•
•
Communication
Transportation
EDI
handling
• Office
technology
•
• EDI • Information
• Materials
handling Materials handling
technology
• Testing
•
•
Storage
Office
technology
• Packaging
Manufacturing
Operations
• Basic processes
• Information
technology • Storage
• CIM (computer-
integrated
manufacturing)
• Office technology
• Materials
handling
• Office
• Information
technology
• Information
technology
• Materials
technology
technology
• Testing
• Storage
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

16. Process Technologies
along Supply Chains
Service
Operations
• Basic processes
• Testing
• Materials
Purchasing handling Distribution
• Communication • Office • Communication
Suppliers • Transportation technology • Transportation
• EDI • Information • EDI
• Materials technology • Materials
handling handling
• Testing • Packaging
• Storage Manufacturing • Storage
• Office Operations • Office
technology • Basic processes technology
• Information • CIM (computer- • Information
technology integrated technology
manufacturing)
• Materials
handling
• Office
technology
• Information
technology
• Materials
technology
• Testing
• Storage
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

17. Process Technologies
along Supply Chains
Marketing Service
Operations
and Sales• Basic processes
• Testing
• Materials
Suppliers
•
•
•
Purchasing
Communication
Communication
Transportation
handling
• OfficeCustomers
technology
•
•
Distribution
Communication
Transportation
•
• EDI • Information • EDI
•
Media technology
Materials
handling
technology • Materials
handling
• •
•
Testing Packaging
•
• Electronic commerce
Storage
Office
technology
Manufacturing
Operations
•
•
Storage
Office
• Basic processes technology
•
•
Testing
Information
technology
• CIM (computer-
integrated
manufacturing)
• Information
technology
• Office technology
• Materials
handling
• Office
• Information technology
technology
• Information
technology
• Materials
technology
• Testing
• Storage
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

18. Process Technologies
along Supply Chains
Service
Operations
• Basic processes
• Testing
• Materials
Purchasing handling Distribution Marketing
• Communication • Office • Communication and Sales
Suppliers • Transportation technology • Transportation • Communication Customers
• EDI • Information • EDI • Media
• Materials technology • Materials technology
handling handling • Electronic
• Testing • Packaging commerce
• Storage Manufacturing • Storage • Testing
• Office Operations • Office • Office
technology • Basic processes technology technology
• Information • CIM (computer- • Information • Information
technology integrated technology technology
manufacturing)
• Materials
handling
• Office
technology
• Information
technology
• Materials
technology
• Testing
• Storage
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

19. . Recent development in Supply
chain management software is:
• .
1. Base Rate, Carrier select & match pay (version 2.0)
developed by Distribution Sciences Inc. which is useful for
computing freight costs, compares transportation mode rates,
analyze cost and service effectiveness of carrier.
2. A new software programme developed by Ross systems Inc.
called Supply Chain planning which is used for demand
forecasting, replenishment & manufacturing tools for accurate
planning and scheduling of activities.
3. P&G distributing company and Saber decision Technologies
resulted in a software system called Transportation Network
optimization for streamlining the bidding and award process.
4. Logitility planning solution was recently introduced to provide
a programme capable managing the entire supply chain.
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20. Technologies for Other
Functional Areas
Operations
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21. Technologies for Other Planning and
•
Functional Areas budgeting
technology
Accounting • Electronic data
interchange (EDI)
• Information
technology
• Office technology
Operations • Electronic
commerce
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

22. Technologies for Other • Planning and budgeting
technology
Functional Areas • Electronic data interchange
(EDI)
• Information technology
• Office technology
• Electronic commerce
Accounting
Operations
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

23. Technologies for Other • Planning and budgeting
technology
Functional Areas • Electronic data interchange
(EDI)
• Information technology
• Office technology
• Electronic commerce
Accounting
Engineering
• Product technology
• Office technology
• Information technology
• Process technology
• Pilot-plant technology
• Computer-aided design (CAD)
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

24. Technologies for Other • Planning and budgeting
technology
Functional Areas • Electronic data interchange
(EDI)
• Information technology
• Office technology
• Electronic commerce
Accounting
• Product
technology
• Office technology
• Information
Engineering technology
• Process
technology
• Pilot-plant
Operations technology
• Computer-aided
design (CAD)
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

25. Technologies for Other • Planning and budgeting
technology
Functional Areas • Electronic data interchange
(EDI)
• Information technology
• Office technology
• Electronic commerce
Accounting
• Product
technology
• Office technology
• Information
Engineering technology
• Process
technology
• Pilot-plant
Operations technology
• Computer-aided
design (CAD)
• Planning and budgeting
technology
Finance
• Office technology
• Online databases
• Information technology
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

26. Technologies for Other • Planning and budgeting
technology
Functional Areas • Electronic data interchange
(EDI)
• Information technology
• Office technology
• Electronic commerce
Accounting
• Product
technology
• Office technology
• Information
Engineering technology
• Process
technology
• Pilot-plant
Operations technology
• Computer-aided
design (CAD)
• Planning and budgeting
Finance technology
• Office technology
• Online databases
• Information technology
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

27. Technologies for Other • Planning and budgeting
technology
Functional Areas • Electronic data interchange
(EDI)
• Information technology
• Office technology
• Electronic commerce
Accounting
• Product
technology
• Training technology • Office technology
• Information
• Office technology Engineering technology
• Process
• Performance evaluation technology
• Pilot-plant
• Motivational researchOperations technology
• Computer-aided
• Information technology design (CAD)
Human • Planning and budgeting
Resources Finance technology
• Office technology
• Online databases
• Information technology
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

28. Technologies for Other • Planning and budgeting
technology
Functional Areas • Electronic data interchange
(EDI)
• Information technology
• Office technology
• Electronic commerce
Accounting
• Product
technology
• Office technology
• Information
Engineering technology
• Process
technology
• Pilot-plant
Operations technology
• Computer-aided
design (CAD)
Human • Planning and budgeting
Resources Finance technology
• Training technology • Office technology
• Office technology • Online databases
• Performance evaluation • Information technology
• Motivational research
• Information technology
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

29. Technologies for Other • Planning and budgeting
technology
Functional Areas • Electronic data interchange
(EDI)
• Hardware • Information technology
• Office technology
• Databases Accounting
• Electronic commerce
• Software • Product
• Telecommunications technology
• Office technology
• Information
Management Engineering technology
• Process
Information technology
Systems • Pilot-plant
Operations technology
• Computer-aided
design (CAD)
Human • Planning and budgeting
Resources Finance technology
• Training technology • Office technology
• Office technology • Online databases
• Performance evaluation • Information technology
• Motivational research
• Information technology
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

30. Technologies for Other • Planning and budgeting
technology
Functional Areas
• Hardware
• Electronic data interchange
(EDI)
• Information technology
• Databases • Office technology
• Software • Electronic commerce
• Telecommunications
Accounting
• Product
technology
• Office technology
• Information
Management Engineering technology
• Process
Information technology
Systems • Pilot-plant
Operations technology
• Computer-aided
design (CAD)
Human • Planning and budgeting
Resources Finance technology
• Training technology • Office technology
• Office technology • Online databases
• Performance evaluation • Information technology
• Motivational research
• Information technology
To Accompany Ritzman & Krajewski, Foundations of Operations Management © 2003 Prentice-Hall, Inc. All rights reserved.

31. MSS
EIS - Market Research - SPSS
DSS - Budget - SAP
EIS
Location - GIS
Network - Feasibility Tool
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32. OSS
TPS - Supply Chain - SAP / ERP
Network installation - GIS / GPS / NMS
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33. OSS
PCS - Monitoring - NMS / Putty
Fault - GIS / GPS / /NMS
ECS -
Communication - Clarity / mail/ Net Meeting
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34. Data
Functional - Portal (Gayan Mandir)
Operational - Clarity
Normal - Excel
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