This document contains summaries of the key points from 20 sections of a general contract. The sections cover topics such as general conditions, compensation, health and safety, service levels, administration requirements, subcontractors, and parent company guarantees. The objective of each section and main topics covered are summarized briefly and concisely.

1. Vipul Machiwal
Sagar Joshi
Prakhar Swaroop
Praveen Sidola

2. GENERAL CONDITIONS OF CONTRACT
Objective
Contract conditions, usually included in the book of specifications (or in the
accompanying architectural drawings) of a contract, that set the minimum
performance requirements for the contractor. These conditions also include
the rights and responsibilities of the parties involved
Source:
http://www.businessdictionary.com/definitiongeneralconditions.html#ixzz1xGnjIxaR

3. High level Service description
Service description focuses on helping organizations for sustainable
improvement and development .It relies largely upon a market-driven
approach for value addition
Objective
• Main principles the Parties have determined to be important to ensure
successful deliveries and relationship
• Guiding principles express the overall intentions for this Contract and
do not alter the meaning of the terms and conditions under this Contract
• Delivery Model Proposed
• Obligation
• General requirement of services
Topics Covered
General, About Customer ASA, Scope of Contract overview,
Company and Contractor obligations, General requirements for
infrastructure services , Service Options, Compliance and audit
requirements

4. COLLABORATION, RELATIONSHIP MANAGEMENT AND
GOVERNANCE
Collaboration - Working together to achieve a goal
Relationship - managing a interactions with stakeholder
Governance - decisions that define expectations, grant power, or verify performance
Objective
• Describes the duties and responsibilities of Contractor and Company related to collaboration,
relationship management and governance
Topics Covered
• Relationship and governance model
• Multi-vendor relations

5. COMPENSATION
A compensation is usually made in exchange for the provision of goods, services or both, or to
fulfil a legal obligation
Objective
• For performance and completion of the Work, Contractor shall be paid in accordance specific
agreement.
Topic Covered
• Condition Of Payment
• Contract Price
• Invoicing & Payment
• Rate & Unit Prices

6. CONTRACT SCHEDULE
In project management, a schedule consists of a list of a project's terminal elements with intended
start and finish dates
Objective
• Time Lines od Project
• Milestone
Topic Covered
• Validity Of Contract
• Options
• Delivery Schedule of Transitions

7. HEALTH, SAFETY, ENVIRONMENT AND SECURITY
cross-disciplinary area concerned with protecting the safety, health and welfare of people engaged
in work or employment
Objective
• Secure Working Environment
• Friendly environment for all stakeholder
Topic Covered
• Health, Safety and Environment
• Security
• Company’s corporate security principles
• Security review and risk analysis
• Physical security
• Investigating Security Incidents

8. SERVICE LEVELS AND REPORTING
It is part of a service contract where the level of service is formally defined, it is a negotiated
agreement between two parties, where one is the customer and the other is the service provider
Objective
• Identification SLM in AS-IS
• Specified SLM in contract duration
Topic Covered
• Service Levels and service level management
• Overall Service Levels
• Measurement and validation of Service Levels
• Service Level Review
• Investigating failures to meet the Service Levels
• Reporting
• Specific Service Levels
• Service Level credits

9. GEOGRAPHIES IN SCOPE
Due to globalization it is necessary to understand the global reach of organization
Objective
• Geographies in scope as of effective date of the Contract
Topic Covered
• Employees pr. Country
• Data Centres
• Local Infrastructure Coordinator
• FMS Organization
• Data Centre/ Computer Rooms Overview

10. PROCESSING OF PERSONAL DATA
extended the safeguards for everyone's & organization rights and fundamental freedoms, and in
particular the right to the respect for privacy, taking account of the increasing flow across
frontiers of personal & business data undergoing automatic processing.
Objective
• Agreement between “Data Exporter & Data Importer”
Topic Covered
• Definitions
• Detail Od data Transfer
• Third Party beneficiary clause
• Obligation

11. ADMINISTRATION REQUIREMENTS
Administration requirements facilitate organisation, people and other resources toward common
goals and objectives.
Objective
• To create friendly external & internal environment
• Specific guideline for working environment
Topic Covered
• Ethics, Anti Corruption, Human Rights
• HSE
• Personnel
• Training
• Employment Contract/ Industrial Disputes
• Representatives

12. CHANGE REQUEST TEMPLATE
Change Management aims to ensure that standardised methods and procedures are used for
efficient handling of all changes.
A change is an event that results in a new status of one or more Configuration items (CIs), and
which is approved by management, cost-effective, enhances business process changes (fixes) – all
with a minimum risk to IT infrastructure
Objective
• Specific format which use to identify & specify change & its ownership
Topic would Covered
• Type of change
• Impact
• Impact Analysis
• Decision
• Approval & Amendment

13. EXIT MANAGEMENT
An exit management facilitate the organization to “leaving one's current situation, either after a
predetermined objective has been achieved, or as a strategy to mitigate failure”
Objective
• to ensure that Termination of any On-going Service comprised by the Contract is conducted in a
proper, seamless and secure manner in order to ensure that the Company’s business is not
detrimentally affected by the Termination.
Topic Covered
• Exit management phases
• Termination
• Exit Management Principles
• Hardware, Software, Data, Documentation etc
• Analysis phase
• Exit Plan
• Limitations of liability in Exit Management
• Impact Analysis

14. TRANSITION AND TRANSFORMATION PLAN
Transition – To accept As-Is infrastructure
Transformation – paradigm shift from existing to new
Objective
• Identify requirements both for a Transition Project and a Transformation Project.
• Describe the pathway for T&T
Topic Covered
• Transition and Transformation methodology and plan
• General Roles and Responsibilities
• Transition and Transformation Project organisation
• Hardware, Software, Data, Documentation etc
• Requirements to the Transition and Transformation Project

15. SUBCONTRACTORS
A subcontractor is an individual or in many cases a business that signs a contract to perform part
or all of the obligations of another's contract
Objective
• Specify the role & Responsibility of
Appointed Subcontractor
Proposed Subcontractor
Topic Covered
• Specific document for both
• Agreement & Description which would be applicable (vary case to case)

16. COMPANY PROVIDED ITEMS
bilateral sharing of tangible & intangible items which facilitate the objective
Objective
• Items & services company provide to contractor
• Deliverable Contractor provide to company
Topic Covered
• Policy & Governance
• Communication
• System & IT
• Miscellaneous

17. STANDARD BANK GUARANTEE
A guarantee by bank (banker's guarantee) is a written undertaking in which bank agree to make
stipulated payments on company behalf if company fail to fulfill or carry out specified terms of a
contract
Objective
• Risk Mitigation
Topic Covered
• Specific format for purpose

18. PARENT COMPANY GUARANTEE
A parent company guarantee (PCG) is a guarantee by a parent company of a contractor’s
performance under its contract with its client, where the contractor is a subsidiary of the parent
company
Objective
• Risk Mitigation
Topic Covered
• Specific format for purpose