This document provides a 3-page report on operational comparisons of Indian telecom service providers. It includes an index listing the various sections, an executive summary highlighting key facts about India's telecom sector growth and subscriber numbers, and an introduction covering the global telecom industry trends, Asia's leadership in growth, and an overview of India's telecom market characteristics including services, operators, and circles.
This document is a project report submitted for a Master's degree in business administration. It discusses planning and implementing sales analysis and distribution channels for Reliance Communications in Nagpur, India. The report includes an introduction, literature review on the Indian telecommunications sector, profile of Reliance Communications, and initial chapters outlining the industry and company.
The document provides an overview of the Indian telecom sector in 2002, including the key players and market structure at that time. There were three main types of players - state-owned companies (BSNL, MTNL), private Indian companies (Reliance Infocomm, Tata Teleservices), and foreign invested companies (Vodafone, Bharti). BSNL, MTNL and private operators like Bharti were making major investments and expanding operations. The sector was moving from a monopoly to increased competition and private sector participation under regulatory reforms, though it remained an oligopolistic market with high barriers to entry and price competition between major players.
The document provides an overview of key trends in the Indian telecommunications sector. It notes that India has the second largest telecommunications market in the world, with over 1 billion subscribers as of 2016. It also discusses the growth of the wireless segment, which now dominates the market with over 97% of total subscriptions. Major companies like Bharti Airtel and Vodafone have the largest market shares. The number of internet and broadband subscriptions are also growing rapidly in India. Notable trends include a focus on expanding rural networks, green telecom initiatives, and the rollout of 4G services.
This document provides a project report on the marketing strategies of Nokia and Samsung. It includes an acknowledgement, table of contents, and 5 chapters. Chapter 1 provides an industry profile of the mobile phone industry in India, covering growth trends, key players, and developments from the mid-1990s to 2008. Chapter 2 provides company profiles of Nokia and Samsung, detailing their histories, operations, and roles in various economies. Chapter 3 briefly mentions the research methodology used. Chapter 4 compares Nokia and Samsung's strategies. The report concludes with findings, limitations, recommendations, and a conclusion.
This document summarizes a presentation on the telecom industry in India. It provides an overview of the industry, highlighting that India has the second largest wireless network in the world. It discusses how the industry is an attractive sector for investment due to factors like growth potential. The regulatory framework and emerging trends like infrastructure sharing are examined. Major players in the industry are identified, and a SWOT analysis of the sector is presented.
- Mobile broadband is the way forward for India and will be a catalyst for changing business dynamics. It will lead to new revenue opportunities and business models across various industries like media, healthcare, education, etc.
- Key enablers that will drive uptake of mobile broadband include demand side factors like a large subscriber base and supply side factors like a competitive telecom environment and investments in infrastructure.
- Mobile broadband will benefit both urban and rural customer segments through applications tailored to their needs and spending power. This will foster new partnerships across industries.
This document is a project report submitted for a Master's degree in business administration. It discusses planning and implementing sales analysis and distribution channels for Reliance Communications in Nagpur, India. The report includes an introduction, literature review on the Indian telecommunications sector, profile of Reliance Communications, and initial chapters outlining the industry and company.
The document provides an overview of the Indian telecom sector in 2002, including the key players and market structure at that time. There were three main types of players - state-owned companies (BSNL, MTNL), private Indian companies (Reliance Infocomm, Tata Teleservices), and foreign invested companies (Vodafone, Bharti). BSNL, MTNL and private operators like Bharti were making major investments and expanding operations. The sector was moving from a monopoly to increased competition and private sector participation under regulatory reforms, though it remained an oligopolistic market with high barriers to entry and price competition between major players.
The document provides an overview of key trends in the Indian telecommunications sector. It notes that India has the second largest telecommunications market in the world, with over 1 billion subscribers as of 2016. It also discusses the growth of the wireless segment, which now dominates the market with over 97% of total subscriptions. Major companies like Bharti Airtel and Vodafone have the largest market shares. The number of internet and broadband subscriptions are also growing rapidly in India. Notable trends include a focus on expanding rural networks, green telecom initiatives, and the rollout of 4G services.
This document provides a project report on the marketing strategies of Nokia and Samsung. It includes an acknowledgement, table of contents, and 5 chapters. Chapter 1 provides an industry profile of the mobile phone industry in India, covering growth trends, key players, and developments from the mid-1990s to 2008. Chapter 2 provides company profiles of Nokia and Samsung, detailing their histories, operations, and roles in various economies. Chapter 3 briefly mentions the research methodology used. Chapter 4 compares Nokia and Samsung's strategies. The report concludes with findings, limitations, recommendations, and a conclusion.
This document summarizes a presentation on the telecom industry in India. It provides an overview of the industry, highlighting that India has the second largest wireless network in the world. It discusses how the industry is an attractive sector for investment due to factors like growth potential. The regulatory framework and emerging trends like infrastructure sharing are examined. Major players in the industry are identified, and a SWOT analysis of the sector is presented.
- Mobile broadband is the way forward for India and will be a catalyst for changing business dynamics. It will lead to new revenue opportunities and business models across various industries like media, healthcare, education, etc.
- Key enablers that will drive uptake of mobile broadband include demand side factors like a large subscriber base and supply side factors like a competitive telecom environment and investments in infrastructure.
- Mobile broadband will benefit both urban and rural customer segments through applications tailored to their needs and spending power. This will foster new partnerships across industries.
The Indian telecom industry is the fifth largest in the world and contributes 2% to India's GDP. It has experienced rapid growth in recent years, with wireless subscribers growing at 40% in 2005. The top players in the industry are Bharti Airtel and Reliance Communications, who together control nearly half the market. However, the industry faces challenges of high taxes and duties, difficulties expanding rural networks, and low average revenue per user.
The Indian telecommunication industry has experienced rapid growth in recent years and is now the second largest in the world in terms of subscribers. Some of the major players in the industry include Bharti Airtel, Reliance, Vodafone, BSNL, Idea Cellular, and Tata Communications. Bharti Airtel has emerged as the largest player with over 162 million subscribers as of 2011. The industry is dominated by private operators who control around 88% of the market. The government has played a key role in reforms and policies that have facilitated the growth of the telecom sector in India.
This document provides a summary of the history and development of the Indian telecom sector from 1851 to 2012. It covers the establishment of the telegraph department in 1851, the creation of separate postal and telecom departments in 1985, the introduction of private operators after reforms in 1999, and growth of the sector to over 950 million subscribers by 2012. Key milestones and policies like the New Telecom Policy of 1999 and establishment of the Telecom Regulatory Authority of India in 1997 are also summarized.
Indian Telecom Sector- Analysis of industry, Key Player, Future Prospects, Valuations of major players & relative benchmarking, SWOT analysis, Porter's Five Forces (5 Forces).
The Indian telecommunications sector has experienced rapid growth in recent years and become the third largest market globally. A PESTEL analysis was conducted to analyze the key political, economic, social, technological, legal and environmental factors influencing the industry. Politically, reforms since the 1980s have opened the sector to private players. Economically, revenue and GDP contribution have increased significantly. Socially, changing lifestyles and rural connectivity have impacted demand. Technologically, advances like 3G and new standards have been adopted. Legally, regulations have evolved with the Telecom Regulatory Authority of India now overseeing the sector. Environmentally, operators are focusing more on reducing electronic waste and emissions.
This document provides an overview of the telecom industry in India. It discusses the major players in the industry, including state-owned companies and private companies. The document also covers the growth of the industry in recent years, current issues facing the industry, and the future outlook for 3G technology and the industry as a whole. Key points include that the industry has grown rapidly but needs further acceleration, traditional carriers face new competition from non-traditional players, and the industry will transform through partnerships and a focus on customers.
This presentation have been made by ISBM Kolkata, students.This is basically on the reforms of Indian Telecoms Industry after liberalization.Industry analysis is the backdrop throughout the presentation 7 then emphasis on a particular company.
The document summarizes the Indian telecommunication sector in August 2007. It discusses the growth of the telecom industry in India, with mobile services experiencing phenomenal growth and subscriber additions. The document outlines key statistics on industry revenues, major players, technologies used, and the regulatory framework governing the sector. It also highlights opportunities for further growth in telecom and related areas like internet and handset markets.
The document provides a vision for India's telecom sector in the year 2020. It analyzes India's telecom reforms and performance since the 1990s in expanding telephone networks, increasing productivity, and reducing prices. While India has made significant progress, its tele-density remains low compared to other countries due to its large population. Reaching telecom penetration levels of countries like the US, China, and Japan would require annual growth rates of 23-24% through 2020. The paper argues that India's economic structure, competition policies, and technology trends will be important drivers shaping the vision for its telecom sector by the year 2020.
This document provides an overview of the telecom industry in India, including trends in mobile and fixed subscribers, ARPU, MOU, and market share by technology and operator. Some key points:
- Mobile subscriber base grew from 0.88 million in 1998 to over 800 million in 2011, driven initially by policy changes in 1999 and later by falling prices, new operators, and expanding rural coverage.
- The share of prepaid users increased from 81% in 2005 to over 95% by 2010 as operators lowered initial subscription costs.
- Blended ARPU declined from Rs. 469 in 2004 to Rs. 100 in 2011 as prices fell with increased competition and subscribers shifted to prepaid plans.
The Indian telecommunication sector has emerged as a strong growth engine for the Indian economy over the last decade, making it the second largest telecom market in the world. Key policies like the National Telecom Policy of 1999 led to privatization and increased competition in the sector. Major players like Bharti Airtel have utilized strategies like outsourcing and strategic partnerships to become the largest telecom provider in India with over 190 million subscribers as of 2013.
Industry analysis conducted at vodafoneProjects Kart
This is detailed management project conducted at Vodafone to analyse the industrial trends in telecom. Visit us for more information on http://www.projectskart.com/p/contact-us.html
India has over 1 billion telecom subscribers as of 2015, making it the second largest telecom market globally. The telecom industry is a major contributor to India's GDP and is expected to continue growing due to increased rural connectivity and demand for smartphones and internet access. Key opportunities for growth include expanding rural coverage, increased adoption of 3G and broadband services, and the development of value-added services. Infrastructure sharing can also help reduce costs for telecom providers.
Australia – Telecoms Industry Analysis and Forecast to 2015-2020 Sachin Sharma
This report provides data and analyses on Australia’s telecom sector, including a wealth of statistics relating to various market segments.
Find the report at - http://goo.gl/jszS4K
The document provides an overview of the business environment and telecom sector in India. It discusses key aspects like the number of players in the industry, market shares, growth rates, regulations, taxation, and timeline of communication technologies. The telecom sector is growing rapidly in India, with increasing mobile and internet penetration. The government regulates the sector through policies around foreign investment, licensing, and spectrum auctions.
The New Telecom Policy 1999 updated the 1994 policy to reflect technological developments and make India an IT leader. It aimed to provide affordable communications for all, balance urban and rural access, and transform the sector into a competitive market. Major changes included allowing more service providers in each area with 20-year licenses, replacing fixed fees with one-time entry fees and revenue sharing, and opening additional services to competition like national long distance in 2000 and international long distance by 2002.
The document provides an overview of India's telecommunications market. Some key points:
- India has over 1 billion telephone subscribers as of March 2016, the second largest in the world. Wireless subscriptions account for over 97% of the market.
- Total telecom revenues grew at a CAGR of 8.91% between FY06-14 reaching $41.68 billion in FY15. The market is dominated by a few major players like Bharti Airtel and Vodafone.
- Internet penetration is also rising rapidly in India. By March 2016 there were 462.12 million internet subscriptions, making India the third largest internet market. Most Indians access the internet via mobile
The document provides an overview of India's telecommunications market with the following key points:
1) India has the second largest telecom network in the world with over 1 billion subscribers as of 2016, and the third highest number of internet users at over 367 million.
2) The mobile segment dominates the telecom market with over 97% market share, and wireless subscriptions have grown at a 22.94% CAGR between 2007-2016.
3) Major players in the wireless segment include Bharti Airtel, Vodafone, Idea and Reliance, while BSNL dominates the fixed-line segment with over 56% market share.
4) The number
The Indian telecom market has experienced sustained high growth rates due to overall economic growth and rising incomes. India is the fourth largest telecom market in Asia after China, Japan and South Korea. The Indian telecom network is the eighth largest in the world and second largest among emerging economies. The telecom industry in India is expected to grow threefold by 2012, fueled by massive growth in mobile users which reached 10 million in 2002 and cellular penetration is still low at 1% compared to the world average of 16%.
This document appears to be a project report submitted by a student named Abdu Samad on the topic of marketing management. It includes sections on the company profile of Colgate Palmolive India, the company's history dating back to 1806, and an analysis of Colgate's marketing mix including their products, pricing, placement, and promotion strategies. There is also a SWOT analysis and discussion of Colgate's position in the BCG matrix. The report provides an overview of Colgate Palmolive's business in India and strategies across various elements of the marketing mix.
The deck highlights the concerns of people related to cell-towers in India today. The presentation directs people to authentic bodies like DoT which takes care of regulation & other radiation related public concerns. It acts as a guide to all the radiation related issues in India.
The Indian telecom industry is the fifth largest in the world and contributes 2% to India's GDP. It has experienced rapid growth in recent years, with wireless subscribers growing at 40% in 2005. The top players in the industry are Bharti Airtel and Reliance Communications, who together control nearly half the market. However, the industry faces challenges of high taxes and duties, difficulties expanding rural networks, and low average revenue per user.
The Indian telecommunication industry has experienced rapid growth in recent years and is now the second largest in the world in terms of subscribers. Some of the major players in the industry include Bharti Airtel, Reliance, Vodafone, BSNL, Idea Cellular, and Tata Communications. Bharti Airtel has emerged as the largest player with over 162 million subscribers as of 2011. The industry is dominated by private operators who control around 88% of the market. The government has played a key role in reforms and policies that have facilitated the growth of the telecom sector in India.
This document provides a summary of the history and development of the Indian telecom sector from 1851 to 2012. It covers the establishment of the telegraph department in 1851, the creation of separate postal and telecom departments in 1985, the introduction of private operators after reforms in 1999, and growth of the sector to over 950 million subscribers by 2012. Key milestones and policies like the New Telecom Policy of 1999 and establishment of the Telecom Regulatory Authority of India in 1997 are also summarized.
Indian Telecom Sector- Analysis of industry, Key Player, Future Prospects, Valuations of major players & relative benchmarking, SWOT analysis, Porter's Five Forces (5 Forces).
The Indian telecommunications sector has experienced rapid growth in recent years and become the third largest market globally. A PESTEL analysis was conducted to analyze the key political, economic, social, technological, legal and environmental factors influencing the industry. Politically, reforms since the 1980s have opened the sector to private players. Economically, revenue and GDP contribution have increased significantly. Socially, changing lifestyles and rural connectivity have impacted demand. Technologically, advances like 3G and new standards have been adopted. Legally, regulations have evolved with the Telecom Regulatory Authority of India now overseeing the sector. Environmentally, operators are focusing more on reducing electronic waste and emissions.
This document provides an overview of the telecom industry in India. It discusses the major players in the industry, including state-owned companies and private companies. The document also covers the growth of the industry in recent years, current issues facing the industry, and the future outlook for 3G technology and the industry as a whole. Key points include that the industry has grown rapidly but needs further acceleration, traditional carriers face new competition from non-traditional players, and the industry will transform through partnerships and a focus on customers.
This presentation have been made by ISBM Kolkata, students.This is basically on the reforms of Indian Telecoms Industry after liberalization.Industry analysis is the backdrop throughout the presentation 7 then emphasis on a particular company.
The document summarizes the Indian telecommunication sector in August 2007. It discusses the growth of the telecom industry in India, with mobile services experiencing phenomenal growth and subscriber additions. The document outlines key statistics on industry revenues, major players, technologies used, and the regulatory framework governing the sector. It also highlights opportunities for further growth in telecom and related areas like internet and handset markets.
The document provides a vision for India's telecom sector in the year 2020. It analyzes India's telecom reforms and performance since the 1990s in expanding telephone networks, increasing productivity, and reducing prices. While India has made significant progress, its tele-density remains low compared to other countries due to its large population. Reaching telecom penetration levels of countries like the US, China, and Japan would require annual growth rates of 23-24% through 2020. The paper argues that India's economic structure, competition policies, and technology trends will be important drivers shaping the vision for its telecom sector by the year 2020.
This document provides an overview of the telecom industry in India, including trends in mobile and fixed subscribers, ARPU, MOU, and market share by technology and operator. Some key points:
- Mobile subscriber base grew from 0.88 million in 1998 to over 800 million in 2011, driven initially by policy changes in 1999 and later by falling prices, new operators, and expanding rural coverage.
- The share of prepaid users increased from 81% in 2005 to over 95% by 2010 as operators lowered initial subscription costs.
- Blended ARPU declined from Rs. 469 in 2004 to Rs. 100 in 2011 as prices fell with increased competition and subscribers shifted to prepaid plans.
The Indian telecommunication sector has emerged as a strong growth engine for the Indian economy over the last decade, making it the second largest telecom market in the world. Key policies like the National Telecom Policy of 1999 led to privatization and increased competition in the sector. Major players like Bharti Airtel have utilized strategies like outsourcing and strategic partnerships to become the largest telecom provider in India with over 190 million subscribers as of 2013.
Industry analysis conducted at vodafoneProjects Kart
This is detailed management project conducted at Vodafone to analyse the industrial trends in telecom. Visit us for more information on http://www.projectskart.com/p/contact-us.html
India has over 1 billion telecom subscribers as of 2015, making it the second largest telecom market globally. The telecom industry is a major contributor to India's GDP and is expected to continue growing due to increased rural connectivity and demand for smartphones and internet access. Key opportunities for growth include expanding rural coverage, increased adoption of 3G and broadband services, and the development of value-added services. Infrastructure sharing can also help reduce costs for telecom providers.
Australia – Telecoms Industry Analysis and Forecast to 2015-2020 Sachin Sharma
This report provides data and analyses on Australia’s telecom sector, including a wealth of statistics relating to various market segments.
Find the report at - http://goo.gl/jszS4K
The document provides an overview of the business environment and telecom sector in India. It discusses key aspects like the number of players in the industry, market shares, growth rates, regulations, taxation, and timeline of communication technologies. The telecom sector is growing rapidly in India, with increasing mobile and internet penetration. The government regulates the sector through policies around foreign investment, licensing, and spectrum auctions.
The New Telecom Policy 1999 updated the 1994 policy to reflect technological developments and make India an IT leader. It aimed to provide affordable communications for all, balance urban and rural access, and transform the sector into a competitive market. Major changes included allowing more service providers in each area with 20-year licenses, replacing fixed fees with one-time entry fees and revenue sharing, and opening additional services to competition like national long distance in 2000 and international long distance by 2002.
The document provides an overview of India's telecommunications market. Some key points:
- India has over 1 billion telephone subscribers as of March 2016, the second largest in the world. Wireless subscriptions account for over 97% of the market.
- Total telecom revenues grew at a CAGR of 8.91% between FY06-14 reaching $41.68 billion in FY15. The market is dominated by a few major players like Bharti Airtel and Vodafone.
- Internet penetration is also rising rapidly in India. By March 2016 there were 462.12 million internet subscriptions, making India the third largest internet market. Most Indians access the internet via mobile
The document provides an overview of India's telecommunications market with the following key points:
1) India has the second largest telecom network in the world with over 1 billion subscribers as of 2016, and the third highest number of internet users at over 367 million.
2) The mobile segment dominates the telecom market with over 97% market share, and wireless subscriptions have grown at a 22.94% CAGR between 2007-2016.
3) Major players in the wireless segment include Bharti Airtel, Vodafone, Idea and Reliance, while BSNL dominates the fixed-line segment with over 56% market share.
4) The number
The Indian telecom market has experienced sustained high growth rates due to overall economic growth and rising incomes. India is the fourth largest telecom market in Asia after China, Japan and South Korea. The Indian telecom network is the eighth largest in the world and second largest among emerging economies. The telecom industry in India is expected to grow threefold by 2012, fueled by massive growth in mobile users which reached 10 million in 2002 and cellular penetration is still low at 1% compared to the world average of 16%.
This document appears to be a project report submitted by a student named Abdu Samad on the topic of marketing management. It includes sections on the company profile of Colgate Palmolive India, the company's history dating back to 1806, and an analysis of Colgate's marketing mix including their products, pricing, placement, and promotion strategies. There is also a SWOT analysis and discussion of Colgate's position in the BCG matrix. The report provides an overview of Colgate Palmolive's business in India and strategies across various elements of the marketing mix.
The deck highlights the concerns of people related to cell-towers in India today. The presentation directs people to authentic bodies like DoT which takes care of regulation & other radiation related public concerns. It acts as a guide to all the radiation related issues in India.
Operational comparative study of indian telecom service providerPraveen Sidola
109 respondents were surveyed across India to identify the key factors influencing their selection of a telecom service provider. The survey found that network coverage, services offered, and cost effectiveness were the most important factors. The document then analyzes four major service providers in India - Bharti Airtel, Reliance Communication, TATA Teleservices, and Vodafone - based on these three factors. It concludes that Vodafone offers the best combination of strong network coverage, good services, and competitive pricing, representing the ideal situation for subscribers.
Report on customer service in telecom sector mineMd. Ahadujjaman
This report analyzes the customer service of mobile operator Banglalink based on a case study. The objectives are to understand Banglalink's customer service standards, customer satisfaction levels, challenges and opportunities for improvement. Primary data was collected through interviews with Banglalink employees and customers. Secondary sources included internal documents and external research.
Key findings include barriers to Banglalink's customer care like network coverage issues. Reliability was found to most significantly influence overall customer satisfaction. The report recommends Banglalink focus on expanding network coverage and prioritizing reliability to improve the customer experience.
The document discusses issues around spectrum allocation in the Indian telecommunication industry. It provides background on the growth of telecom in India and key issues facing the sector currently, including spectrum allocation and pricing. The objectives are to identify problems in Indian telecom related to spectrum and analyze the performance of the industry. Key findings are that spectrum is a scarce resource and efficient allocation and pricing methods are needed to support continued growth of wireless services in India.
“A STUDY OF VARIOUS MOBILE OPERATORS PREFERRED BY COLLEGE STUDENTS” FOR FINAL...Sahil Grover
This document appears to be a student's research project report on mobile operators preferred by college students in India. It includes sections on the introduction/background, objectives of the study, research methodology, data analysis and findings, and conclusions/recommendations. The student conducted a survey of college students to determine which mobile operators they prefer and why. Key factors studied include service quality, pricing, network coverage, and advertising effectiveness. The aim was to understand mobile provider preferences among the college demographic in India.
Dokumen ini membahas tentang pemanfaatan android untuk media pembelajaran interaktif dengan menggunakan aplikasi Power Point 2007. Dokumen ini menjelaskan cara menginstalasi PC Remote Server dan Power Point 2007 pada komputer dan menghubungkan android ke komputer tersebut melalui jaringan WiFi untuk mengakses dan menggunakan Power Point di android. Dokumen ini juga mendemonstrasikan langkah-langkah pembuatan presentasi interaktif menggunakan berbagai fitur Power Point sepert
Begg, heru eko septian, prof. dr. ir. hapzi ali, mm, cma, good corporate gove...heru septian
Issue of Good Corporate Governance becomes interesting discussion over the last several years. Along with the increased business competition at the global level, principles of Good Corporate Governance have to be applied by each business entity with the hope that the company's strategic objectives can be achieved effectively and efficiently. There are two things of great urgency emphasized in this concept: First, shareholders deserve to receive accurate, punctual and transparent information. And second, company is obliged to honestly and openly provide information regarding the company to all units of the company with aim to achieve good and efficient corporate governance.
25310916 project-on-customer-satisfaction-towards-mobile-service-providersHiral Shah
This document appears to be a project report on customer satisfaction with mobile service providers in India. It includes an introduction, theoretical background on topics like customer satisfaction and the telecom industry, research objectives and limitations. It also outlines the research methodology, data analysis and interpretation, and conclusion. The report was submitted in partial fulfillment of requirements for a postgraduate diploma in business management.
Telecommunication is defined as communication over a distance using cable, telegraph, telephone, or broadcasting. It began with the invention of the telephone in 1876 and has since expanded to include radio, television, and modern technologies like the internet and cellular networks. Business telecommunication helps connect businesses to customers and colleagues using devices and networks like basic phones, faxes, and newer technologies like VoIP. Communication channels transmit messages and information through various media to intended audiences. They can be formal, following organizational hierarchies, informal outside normal channels, or unofficial like workplace rumors.
Introduction for telecommunication technology basic terms and concepts.
Referring the wikipedia, Slideshare and lecture note of Fudan university.
I got a reference documents from Google.
Project report on 'customer satisfaction towards whatsapp'Chirag Patel
marketing research on "WhatsApp Inc." for general understanding of the marketing research. However in particular my emphasis was on to fulfill the objective of research and to find out and to explore the analyses of primary data.
This Project Report is to measure the Satisfaction level of WhatsApp Messenger; customer satisfaction is a measure of how products and services supplied by a company meet customer expectation. Customer satisfaction is critical if a company is to register high sales profits.
This document provides an overview of basic telecommunication concepts. It defines telecommunication as the transmission of information that allows communication over distance. Examples of telecommunication systems include telephone, satellite, mobile cellular, radar/sonar, and microwave radio. The key components of a telecommunication system are a transmitter that converts a message into a signal, a transmission medium that carries the signal, and a receiver that converts the signal back into usable information.
Reliance Jio, Marketing and Business Analysis.MARRIVINAY
This project report discusses a study conducted by Vinay Kumar for Reliance Jio to identify factors to enhance Wi-Fi and 4G LTE coverage in Hyderabad, India. It provides background on Reliance Jio and the telecommunications industry in India. The objectives are to identify buildings suitable for coverage expansion and capture their details. The research methodology included a survey of 704 participants. Key findings were that the number of home passes and number of floors in a building depend on internet usage.
Édouard Estaunié coined the term "télécommunication" in 1904 from the Greek prefix "tele-" meaning "far off" and the Latin word "communicare" meaning "to share". The first commercial electrical telegraph was constructed in 1839 and the first commercial telephone services began in the late 1870s. Today, Bharti Airtel is India's largest telecommunications company with over 300 million subscribers across its mobile, fixed line, high speed broadband and DTH services. Airtel continues to invest heavily in expanding its network across India with a goal of covering 95% of the population by 2010.
Reliance Jio Infocomm Limited (RJIL), a subsidiary of Reliance Industries Limited, is India's largest telecom operator providing 4G services nationwide using LTE technology. Formerly known as Infotel Broadband Services Limited, RJIL was incorporated in 2007 and is headquartered in Navi Mumbai. RJIL aims to provide high-speed internet connectivity, communication services, and digital services across India to enable access to innovative content and applications. RJIL is also deploying advanced network infrastructure to handle large demand for data and voice.
Indian Telecom Industry & role of HR in it, With emphasis on Airtelmini244
The document summarizes the growth of the Indian telecommunication industry. It discusses key metrics like India surpassing the US to become the second largest wireless network, achieving the world's lowest call rates and fastest growth in subscribers. It also outlines government initiatives to support growth, trends in rural connectivity, key players in mobile services, and investments being made to continue expansion. The telecom industry is expected to see further investments to support reaching 500 million subscribers by 2010.
The telecom industry in India has experienced significant growth over the last decade, driven by factors such as increasing network coverage, declining tariffs due to competition, and the launch of new technologies. Key metrics that reflect this growth include rising subscriber numbers, which surpassed 897 million in 2013, and increased internet and broadband access. However, this growth has also come at environmental and financial costs. Moving forward, continued investment, expansion of rural connectivity, and policies promoting sustainability and local manufacturing are expected to further develop the telecom sector in India.
Samsung vs Nokia-Comparative Marketing AnalysisPinnakk Paul
Nokia and Samsung are two leading mobile phone manufacturers. Nokia has been the world's largest manufacturer of mobile phones for many years, with a global market share of around 38% in 2007. Samsung is also a major player in the global mobile phone market. The document provides an overview of the mobile phone industry in India and the key developments in that market between 2004-2008. It then profiles Nokia and Samsung, describing their history, product lines, marketing strategies, and role in the Indian mobile market.
The document provides an overview of the Indian telecom industry. It discusses the history and development of telecom in India from the 1850s to present day. It describes the key players in the industry such as Bharti Airtel, BSNL, Vodafone, Reliance, and Idea Cellular. The telecom market in India is divided into 22 circles, with 4 major players allowed per circle. The industry has grown rapidly since the 1990s with reforms and now has over 1 billion subscribers. However, the industry still faces challenges in further developing rural connectivity.
Indian Telecom Sector – Witnessing a RevolutionIOSR Journals
The document summarizes the growth and revolution of the Indian telecom sector over the past few decades. It notes that the contribution of services to India's GDP has grown from 45% in 2000 to 55% in 2010. The telecom industry in particular has witnessed explosive growth, with mobile subscribers increasing from just 1 million in the early 1990s to over 500 million by 2009. Key factors driving this growth include reforms allowing private operators to enter the market in the early 1990s, lowering of mobile call rates, and the rollout of improved technologies like 3G. The rapid expansion of telecom infrastructure and services has brought about a tremendous revolution in Indian society by connecting more people across economic classes.
The telecom sector in India has experienced tremendous growth over the past decade and now has the second largest network in the world. Key factors fueling growth include the increasing subscriber base, which is expected to reach 696 million by 2014, growth of mobile value added services to $10.8 billion by 2015, and increasing smartphone sales. While the sector is competitive with 15 operators, the top players are Bharti Airtel with a 19.94% market share, followed by Reliance and Vodafone. The government aims to further expand broadband access and local manufacturing through policies like the National Telecom Policy 2012.
Project report on Marketing Strategy of Nokia and Samsung by SAHIB KHAN 90120...sahibkhan143
This document provides a summary of the marketing strategies of Nokia and Samsung mobile phone companies. It begins with an industry profile of the growth of India's mobile sector from the 1990s through 2008. It then provides details on Nokia and Samsung's company profiles, including their histories, product lines, branding, pricing, and promotion strategies. The document concludes with a comparison of Nokia and Samsung's approaches in these areas.
A STUDY ON CUSTOMER SATISFACTION REGARDING CELL PHONES SERVICESPrashant Kumar
This document is a project report submitted by Prashant Kumar to his faculty guide Dr. Devendra Kumar Pandey on a study of customer satisfaction with cell phone services. The report includes an introduction on India's growing telecom sector, objectives to study customer satisfaction levels and awareness of new phones. It also reviews literature and describes the methodology used, including hypotheses. Key findings and suggestions will be analyzed, with the goal of understanding customer satisfaction.
Tata Docomo is a cellular service provider in India operating on the GSM platform as a result of a strategic joint venture between Tata Teleservices and Japanese telecom company NTT Docomo. The document provides an overview of Tata Docomo, including its vision, services offered, areas of operation, and partnership with NTT Docomo to introduce advanced technologies and services to India. Key responsibilities during the internship included understanding Tata Docomo's unique customer service model and activities to improve customer satisfaction.
This document provides an overview and summary of a summer internship project report on analyzing employee satisfaction at Joister Infomedia Pvt. Ltd. The summary is divided into two parts: the first part gives context on the company and objectives of the study. The second part involved collecting primary data through employee surveys to analyze job satisfaction. Key findings were presented using diagrams and charts. The intern gained valuable experience in interacting with people and dealing with different situations.
The document provides an overview of the telecommunications industry in India and Reliance Communications company profile.
The key points are:
- The telecom industry in India has experienced rapid growth fueled by increasing mobile phone users. India now has the second largest telecom network globally.
- Reliance Communications is India's largest integrated telecom company with over 60 million customers. It offers both wireless and wireline communication services across mobile, internet, long distance, etc.
- Reliance Communications aims to provide affordable and leading-edge communication services to individuals and businesses in India through its pan-India network. It competes with major players like Airtel, Idea, and Vodaf
I am not putting any restrictions on this PPT. But, it will be very great, if you acknowledge my work. It will cost nothing. And, of course you can appreciate my work :) .Surprisingly, it also costs NOTHING. Happy to help you :)
I tried to acknowledge everything ,(not usually cut,copy and paste and then forgetting..) that helped me to make this ppt. May be why I ended up with a job in a research co. because of this.
Connecting Rural India - The Untapped Growth OpportunitySubrahmanyam KVJ
The document provides an overview of the global telecom industry and key trends. It discusses how the industry has transformed significantly in recent years due to factors like deregulation, privatization, and technology advancements. Major markets like the US, Western Europe, and Japan have matured, leading operators to look for growth opportunities in emerging markets like India and China that offer strong growth potential due to lower penetration levels and favorable demographics. The rural Indian market is seen as an important source of future growth for the Indian telecom sector.
This paper provides an analysis of factors which lead to poor service delivery and poor financial outcomes for the telecommunication industry in India in recent times. Once hailed as the star performer, the sector has been the focus of public debates for all the wrong reasons, starting with the 2G spectrum scam. While opportunistic behaviour (with no investment in infrastructure) by service providers has been cited as one of the reasons for the drop-in service quality, that alone does not provide a complete answer to this question. We find that lack of adequate spectrum infrastructure compensated only partially by investments in network infrastructure explains to a large extent the debacle. Going forward, the government has to revisit its spectrum policy with a goal to long term gains rather than short term revenue maximization to improve outcomes. In particular, economic theory suggests spectrum auctions should be viewed as common value auctions, where the reserve price should be kept as low as possible. This is a principle that consecutive auctions in India have flouted in the last few years.
The document discusses India's growing telecommunications market, focusing on factors such as:
1) India has seen strong growth in its telecommunications sector, mobile subscribers, and FDI in telecom.
2) India's demographics are favorable for telecom growth, with a large working population and growing middle class.
3) Rural connectivity remains a challenge but is being addressed through various initiatives.
4) Emerging technologies such as 3G and broadband will further drive growth in the Indian telecom market.
This document provides a background paper on developing a vision for India's telecom sector in the year 2020. It summarizes the major reforms and developments in India's telecom sector since the 1990s that introduced private competition. Key results of the reforms include rapid expansion of telephone infrastructure, increased productivity, and declining telecom prices. The document analyzes factors like economic structure, competition policy, and technology that will influence future development, and envisions what India's telecom sector may look like in 2020 based on international experiences and India's trajectory of reforms.
The document provides a vision for India's telecom sector in the year 2020. It summarizes India's gradual reforms in telecom that introduced private competition starting in 1992. This unleashed dynamism in the sector, as India's ranking in number of phone lines rose from 14th in 1995 to 7th in 2001. It also saw increases in telecom staff productivity and declines in revenue per phone line, indicating lower prices. The document aims to analyze drivers of change like economic structure, competition policy, technology and IT synergies to construct a vision for 2020 regarding these factors and their role in further developing India's telecom sector.
The document discusses the telecom industry in India. It provides an overview of key metrics of the industry such as revenue, number of subscribers, market share of major players, and average revenue per user. It also examines the industry structure and distribution channels. Recent trends are mentioned such as the growing importance of rural subscribers, internet, and broadband. Challenges and opportunities for the industry are highlighted. The telecom industry's impact and relationship with other sectors like infrastructure, mobile devices, banking, education and healthcare are briefly covered.
Micro economic study of Indian telecom industryDipankar Mishra
The Indian mobile subscriber base is likely to sustain the rapid growth recorded in the past few years. Presence of skilled labour pool, improving telecom infrastructure, favourable demographics, rising disposable incomes of consumers, declining tariffs, increasing demand, growing attraction for mobiles with new features and greater availability of handsets at lower prices, are expected to continue driving the growth of the telecom sector, going forward.
However, the companies are likely to encounter a more challenging business environment in the near future, given the sustained fall in ARPUs, rapidly increasing competition and consequent pressure on margins and regulatory risks. Companies with good rural coverage, better operational efficiency, and superior quality of service are likely to stay ahead of competitors.
The industry will also witness the mergers of relatively smaller companies with the big players. Only big three or four players will dominate the market and direct price war may stop and Industry will agree on a standard pricing and competition will on the services and offerings.
This document provides recommendations for a Telecom Equipment Manufacturing Policy in India. It notes that telecom infrastructure is critical for socioeconomic development but India currently imports a major share of its telecom equipment. The document aims to develop a policy framework to promote domestic manufacturing in order to capture more of the economic benefits of telecom growth for India. It outlines the rapid growth India has experienced in telecom connections and estimates that connections will exceed 5 billion by 2020. This will drive significant investment in networks and require vast amounts of telecom equipment. The document recommends measures to promote both domestic manufacturing of full products and component manufacturing to make India more self-reliant in telecom infrastructure and capture more value locally from the country's telecom growth
This document contains summaries of the key points from 20 sections of a general contract. The sections cover topics such as general conditions, compensation, health and safety, service levels, administration requirements, subcontractors, and parent company guarantees. The objective of each section and main topics covered are summarized briefly and concisely.
The document discusses 3 critical factors for organizational success: 1) having a sustainable growth model focused on identifying new markets and increasing sales and profitability in existing markets; 2) prioritizing value addition over cost reduction throughout a project's life cycle to maximize value and profit margins; and 3) using an outsourcing model that balances competitive advantage, costs, and effective utilization of resources by outsourcing low-cost activities.
The adoption of 3G in India on the customers’ front is facing some issues
Expensive plans, costly handsets and most importantly failure in demand establishment are the factors causing drawbacks in 3G adoption in India
The document presents an overview of agile software development. It defines agile and discusses its characteristics including iterative development, collaboration, and valuing working software over documentation. The Agile Manifesto and common agile methodologies like Scrum, Extreme Programming (XP), and Agile Unified Process are introduced. Traditional and agile project management strategies are compared. The document concludes with a summary of comparing different agile methods and references used.
The document discusses overproduction as a type of waste in lean operations. It defines overproduction as producing more products than customers require at that time. This can occur when using large batch production without considering changing customer needs. Overproduction hides and generates other types of waste. The document then lists several strategic, operational, and technological issues that can lead to overproduction, such as inappropriate forecasting, push vs pull business models, theory of constraints, inventory holding costs, and lack of information flow between partners. Addressing these issues can help control production volumes and reduce overproduction.
This document discusses several key concepts in operations management for the service industry. It covers the service development cycle, including formulation, design, testing, and launch. It also discusses the role of technology in service encounters, models for service quality and process control, forecasting methods, strategies for matching supply and demand, essential features of queuing systems, and inventory models. Finally, it provides an overview of expansion strategies for service firms.
Ravi Agarwal is an institutional entrepreneur who started an e-commerce venture called Bizland Inc. Though his first venture had a glitch, he learned from his mistakes. Bizland has potential for growth but currently lacks financial stability. Ravi is considering hiring a CEO or consultant and evaluating candidates like Michale Speer for a key position. A SWOT analysis and character assessment was performed for Ravi and the candidates. Based on a balanced scorecard evaluation weighing factors like experience, skills, and education, Michale Speer is recommended as the most suitable candidate for the key position.
Turner Test Prep Co. helps students prepare for the CPA exam but has only captured 10% of the market share in its three years of operation. The company's founder, Jessica, lacked market research experience before starting the business. As a result, Turner Test Prep faces problems including an inability to achieve profitability and low market penetration. Suggested solutions include conducting market research to understand customer needs, controlling operational costs to reach breakeven faster, and potentially reducing fees to attract more students and gain market share. The key lesson is the importance of market research prior to commercializing a new business idea.
This document discusses information technology in telecommunications. It describes how IT has enabled the operation of telecommunication networks through network management systems that can detect failures in remote devices and manage faults from a control room. It also discusses implementations of key telecommunication technologies like UMTS/3G and the role of IT in supporting the Indian telecom software industry. Major Indian software companies like Wipro, Tech Mahindra and TCS are growing due to increased demand for software services in the telecom sector to support mobile data growth and new technologies.
Exxon Mobil Corporation is an American oil and gas company formed in 1999 by the merger of Exxon and Mobil. It is one of the largest publicly traded companies in the world, ranking #1 or #2 in revenue for the past 5 years. ExxonMobil has global operations including oil production, refining, and marketing in over 200 countries. While it has significant financial resources and reserves, ExxonMobil also faces threats from environmental regulation, conservation efforts, and reduced demand due to economic downturns.
Oprah Winfrey delivered a commencement speech at Stanford University in 2008. She stressed the importance of pursuing your passions and not regretting things left undone. She attempted to identify with the audience by sharing personal stories and lessons learned. Her speech was engaging, receiving applause and a standing ovation, due to her strong rapport with the audience through body language, eye contact and playing with her voice.
Bill Gates and Steve Jobs were both visionary founders of major tech companies. Gates founded Microsoft in 1975 and led the company's growth into a dominant player in personal computing through partnerships and products like MS-DOS and Windows. Jobs co-founded Apple in 1976 and pioneered the commercialization of the graphical user interface and mouse through products like the Macintosh. Both founders took different leadership approaches, with Gates taking a more participative style and Jobs a more autocratic one, and their companies pioneered innovations but also faced challenges in adapting to changes in the industry over time.
Social rights are rights created by a group of people to maintain social order in society. They allow people to interact and organize freely while respecting others. Some examples of social rights include rights against discrimination based on gender, ethnicity or other attributes. Social rights aim to promote inclusion and equal treatment of all members of a society.
The document discusses quality management programs and systems such as Statistical Process Control (SPC), Total Quality Management (TQM), and Six Sigma. It provides details on the Six Sigma methodology, including the DMAIC process and benefits of Six Sigma in reducing defects and costs. The document also presents examples of Six Sigma implementations at Motorola and an Indian company, and discusses some costs and limitations of the Six Sigma approach.
Operations Information systemIn India And the Global EnvironmentPraveen Sidola
The document discusses various technologies used across different functions within operations management. It describes how supply chain management systems use technologies like RFID, ERP systems and decision support tools to manage inventory, supplier relationships and freight operations. It provides examples of how companies like Walmart, Dell and Indian Railways utilize operations information systems. The document also outlines the application of technologies in areas like manufacturing, distribution, marketing/sales, engineering, accounting and finance.
Raydar Electronics uses RFID technology to help retailers like KK Stores track inventory and customers. However, Dante Sorella from Raydar has concerns about privacy issues with tracking customers. On one hand, RFID could improve the customer experience at KK Stores, but on the other hand, privacy advocates may see it as invasive. Dante must decide whether the potential benefits outweigh the risks of accepting KK's proposal to implement in-store customer tracking using RFID.
The document discusses benchmarking and provides examples from Xerox Corporation. It defines benchmarking as measuring products, services, and practices against industry leaders to find best practices that lead to superior performance. The document then describes how Xerox benchmarked Japanese copier manufacturers in the 1970s and found they were more efficient in manufacturing, allowing them to undercut Xerox's prices. It also provides two examples of internal benchmarking from Indian companies that improved efficiency and reduced costs.
Technology management involves identifying, selecting, acquiring, developing, exploiting, and protecting technologies needed to achieve business objectives. It requires effective communication between commercial and technological functions. Key processes include identifying, selecting, acquiring, exploiting, and protecting technologies, though these are often distributed across business processes like strategy, innovation, and operations. Effective technology management supports the business through these processes and dialogue between functions.
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...BBPMedia1
Nathalie zal delen hoe DEI en ESG een fundamentele rol kunnen spelen in je merkstrategie en je de juiste aansluiting kan creëren met je doelgroep. Door middel van voorbeelden en simpele handvatten toont ze hoe dit in jouw organisatie toegepast kan worden.
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
https://rb.gy/usj1a2
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
SATTA MATKA SATTA FAST RESULT KALYAN TOP MATKA RESULT KALYAN SATTA MATKA FAST RESULT MILAN RATAN RAJDHANI MAIN BAZAR MATKA FAST TIPS RESULT MATKA CHART JODI CHART PANEL CHART FREE FIX GAME SATTAMATKA ! MATKA MOBI SATTA 143 spboss.in TOP NO1 RESULT FULL RATE MATKA ONLINE GAME PLAY BY APP SPBOSS
𝐔𝐧𝐯𝐞𝐢𝐥 𝐭𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐄𝐧𝐞𝐫𝐠𝐲 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐰𝐢𝐭𝐡 𝐍𝐄𝐖𝐍𝐓𝐈𝐃𝐄’𝐬 𝐋𝐚𝐭𝐞𝐬𝐭 𝐎𝐟𝐟𝐞𝐫𝐢𝐧𝐠𝐬
Explore the details in our newly released product manual, which showcases NEWNTIDE's advanced heat pump technologies. Delve into our energy-efficient and eco-friendly solutions tailored for diverse global markets.
Discover the Beauty and Functionality of The Expert Remodeling Serviceobriengroupinc04
Unlock your kitchen's true potential with expert remodeling services from O'Brien Group Inc. Transform your space into a functional, modern, and luxurious haven with their experienced professionals. From layout reconfiguration to high-end upgrades, they deliver stunning results tailored to your style and needs. Visit obriengroupinc.com to elevate your kitchen's beauty and functionality today.
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Final ank Satta Matka Dpbos Final ank Satta Matta Matka 143 Kalyan Matka Guessing Final Matka Final ank Today Matka 420 Satta Batta Satta 143 Kalyan Chart Main Bazar Chart vip Matka Guessing Dpboss 143 Guessing Kalyan night
The Steadfast and Reliable Bull: Taurus Zodiac Signmy Pandit
Explore the steadfast and reliable nature of the Taurus Zodiac Sign. Discover the personality traits, key dates, and horoscope insights that define the determined and practical Taurus, and learn how their grounded nature makes them the anchor of the zodiac.
Unlocking WhatsApp Marketing with HubSpot: Integrating Messaging into Your Ma...Niswey
50 million companies worldwide leverage WhatsApp as a key marketing channel. You may have considered adding it to your marketing mix, or probably already driving impressive conversions with WhatsApp.
But wait. What happens when you fully integrate your WhatsApp campaigns with HubSpot?
That's exactly what we explored in this session.
We take a look at everything that you need to know in order to deploy effective WhatsApp marketing strategies, and integrate it with your buyer journey in HubSpot. From technical requirements to innovative campaign strategies, to advanced campaign reporting - we discuss all that and more, to leverage WhatsApp for maximum impact. Check out more details about the event here https://events.hubspot.com/events/details/hubspot-new-delhi-presents-unlocking-whatsapp-marketing-with-hubspot-integrating-messaging-into-your-marketing-strategy/
Unlocking WhatsApp Marketing with HubSpot: Integrating Messaging into Your Ma...
Indian telecom service providers
1. REPORT ON
“Operational Comparative Study of Indian Telecom Service providers”
SUBMITTED BY
Praveen Sidola
1021026
Master in Business Administration
CHRIST UNIVERSITY INSTITUTE OF MANAGEMENT
Hosur Road, Bangalore 560 029
CUIM
Page 1
2. Index
s/n Title From To
1 Executive Summary 3 3
2 Introduction 4 20
3 Literature Review 21 25
4 Problem Definition and Objectives of the Project 26 27
5 Research Methodology 28 30
6 Findings & Interpretations 31 41
7 Conclusion 42 43
8 Bibliography 44 45
9 Appendix 46 54
CUIM
Page 2
3. EXECUTIVE SUMMARY
Ranked amongst some of the fastest growing economies of the world, India has registered
steady growth over the last few years, The Indian telecom sector particularly, witnessed
aggressive growth during the last two years, emerging as a global benchmark for other
developed countries as well. All major international operators are exploring opportunities to
make inroads into the Indian telecommunication sector, both for the vast customer base as
well as to leverage on the low cost outsourcing model which India has been successful in
pioneering.
As of February 28, 2011, the country’s subscriber base (wireline + wireless) stood at 826.25
million but active wireless subscribers in VLR (Visitor Location Register) in Feb- 2011 is
562.98 Million, with the overall teledensity reaching 69.29 percent. With increasing maturity
of urban markets, the next round of growth is expected to be generated from the rural areas in
the form of increased uptake of voice and data based value added services, as well as
broadband services.
The penetration of broadband in India has not been as aggressive as the wireless
communication services. As of February 2011, the broadband subscriber base in India is
approximately 11.47 million. The government, recognizing the potential of broadband as a
key enabler in furthering its growth agenda, has taken a strong stance to address the issue of
low penetration and enhance broadband coverage across the country. The recently concluded
3G and BWA auctions are likely to be the catalyst that furthers the government’s agenda of
providing broadband connectivity to the remotest parts of India.
The government as well as other telecom stakeholders believe that these wireless
technologies will help overcome the barriers of expensive wireline infrastructure, especially
in the low revenue generating zones.
CUIM
Page 3
5. 1.1 The Global Telecommunication Industry
Telecom services will continue to be one of the key growth sectors having generated
revenues of roughly INR 67 trillion in 2009. Global wireless subscribers reached 4.6 billion1
in 2009 with a CAGR of 22 percent over 2004-20091. This occurred despite some carriers
experiencing marginal declines or fl at trends
In revenues with enterprises and consumers exercising cut backs on telecom spending during
the global economic slowdown. The continuing rise in affl uence levels in emerging markets
and the resultant increase in the standard of living is expected to have an increasing impact on
the revenue per subscriber.
Telecom market revenue by sector
CUIM
Page 5
6. Falling voice ARPUs in most countries
Wireless ARPU ranges from USD 54 per month in Japan to under USD 5 per month in the
Philippines, Indonesia and India, evidently demonstrating the lower ARPU realization in
emerging countries2. The blended wireless ARPU is roughly USD 18 globally, declining at
10 percent per year (on a local currency basis).
Global wireless ARPU comparison (2009)
CUIM
Page 6
7. Asia to continue to lead growth in wireless services
The Asia Pacific region driven by growth in India and China will continue to be the key
growth market for global telecom over the next few years. Developed markets such as Japan
and Korea, are witnessing the benefits of significant technology investments and innovation.
Meanwhile, India and China, which constitute 28 percent10 of the global wireless subscriber
base today, are witnessing the benefits of significant growth in income levels due to sustained
economic growth. Penetration figures in both countries continue to remain significantly lower
than developed economy levels, auguring Ill for continued growth and development of the
telecom market in the region.
Mobile subscribers (share of the world)
CUIM
Page 7
8. 1.2 The Indian Telecommunication Industry
The Indian telecommunications market has continued to show consistent growth during the
last one year, with exciting developments such as rollout of newer circles by operators,
successful auction of 3G and BWA spectrum, growing push by telecom operators to rollout
network in semi-rural areas and increased focus on the value added services market. Telecom
continues to be one of the fastest growing sectors of the Indian economy, becoming a strong
contributor to India’s overall GDP and is expected to grow further.
Overall teledensity in India has risen to the levels of ~59.6 percent (as of August’10)
to 69.29 percent (as of February 2011) comprises 551.27 million urban subscribers
(teledensity of ~154.01 percent) and 274.98 million rural subscribers (teledensity of ~32.95
percent) With a large part of the population yet to obtain access to the telecommunication
market, there is immense potential for the sector to grow, especially in non-urban areas,
where wireline and internet services are yet to make significant in-roads. Wireline services
have shown relatively negative growth -.5.66 percent (Feb 2010 to Feb 2011). Even the
mobile services space which has seen exponential growth in urban areas, has not yet reached
the vast majority in rural areas with rural teledensity of approximately 40.31 percent (Feb
2010 to Feb 2011), indicating huge untapped potential for the sector. Broadband is yet to
reach a critical mass despite rapid growth; the numbers have risen from 6.98 million in
August 2009 to 10.08 million by August 2010, registering a growth of 55 percent on an
annual basis. With subscriber penetration under 2 percent, the sector has potential for
aggressive growth in the future.
Indian Telecom Industry classified in
• Total Circle - 22
• Operator - 20 (16+4)
• Service Area - 338
CUIM
Page 8
9. Mobile services
The Indian mobility market can be characterized as one with a very large subscriber base4
(~671 million as of August 2010), high growth5 (addition of 16-18 million subscribers every
month in last six months), low ARPUs (~INR 122 per month in June, 2010) and significant
churn rates. In the prepaid segment, ARPU declined by 6.2 percent from INR 113 in March,
2010 to INR 106 in June, 2010. The Government of India opened up mobile services to
private participation in 1994-95 by inviting bids for providing services in the four
metropolitan cities and 18 non-metro circles. Services Ire introduced in 1995 with the high
tariffs resulting in poor demand. The National Telecom Policy 1999 moved the industry to a
revenue share model from the fixed license fee and the lower tariffs resulted in the addition of
~ 12 million subscribers during the 1999-03 period as compared
To less than a million subscribers added during the 1995-99 period. During this period the
government also set-up the Telecom Regulatory Authority of India (TRAI) in 1997 and
‘Telecom Dispute Settlement and Appellate Tribunal (TDSAT)’ in 2000.
Growth of wireless subscriber base (year end numbers)
Source: TRAI Annual Report and Quarterly Reports on Telecom Services Performance Indicators
CUIM
Page 9
10. The Calling Party Pays regime was introduced in 2003- 04 which allowed free incoming calls
for the subscribers. This revolutionary change can be designated as one of the watershed
milestones in the growth of the Indian telecom sector. The 22 telecom circles in India have
been classified into 4 categories viz. Metros, Category A, B and C. With penetration rates in
metros touching more then 100 percent, the market in Metros is nearly saturated. However,
there is still immense potential in other circle categories, particularly B and C
Mobile subscriber base and mobile teledensity across telecom circles
CUIM
Page 10
11. Source: ‘Monthly Telecom Scenario – August 2010’, DoT, October 2010
The current subscriber base of 707 million (August 2010) comprises 476 million urban
subscribers (teledensity of ~134 percent) and 230 million rural subscribers (teledensity of ~28
percent) & 791 million (February 2011) comprises 525.17 million urban subscribers
(teledensity of ~146.72 percent) and 266.21 million rural subscribers (teledensity of ~31.90
percent) million overall teledensity is 66.36percent. The market is highly competitive with
some of the telecom circles having more than 14 operators. Competitive intensity in the
market has contributed to reduction in tariffs and launch of innovative schemes like lifetime
prepaid and low cost handset bundling which further reduced the entry.
Wireline services
While wireless has seen consistent growth over the years, wireline over the last few years has
actually seen a decline in the subscriber base. The total number6 of fixed line connections in
India increased from 5.81 million in 1991-92 to 40.8 million in 2006-07. During 1999-2000
to 2001-02, approximately 5-6 million customers Ire added to fixed-line services each year.
However, with the drop in mobile tariffs and increase in coverage of mobile services, net
additions in fixed-line subscribers started slowing down from 2.5 million in 2002-03 going
down to 0.5 million in 2004-05. Due to mobile substitution and lower tariffs, the fixed line
subscriber base actually decreased by 3.5 million between 2006-07 and 2008-09. This decline
was aggravated by slow rollout of fixed line services by Telco’s due to the significantly
higher total cost of service provision for fixed line services compared to mobile wireless
services, in February 2011 only 34 Million wireline subscribers are reported.
It also comes in observation that rural subscriber are more interested in wireless in
compression of wireline... However, the potential for wireline services remains large due to
very low penetration in the wireline industry and the ability of wireline to deliver broadband
at lower operating costs than wireless broadband. New players in the telecom space had
hitherto concentrated on wireless space leading to low competition and promotion of wireline
services. Greater pan-India expansion by private players can significantly lead to growth of
wireline services. In addition, with combined offering of internet/ broadband and allied
services like IPTV, the sector can bounce back in the future. But, the aggressiveness of
mobile operators in rural areas due to easier and cheaper rollout and newer offerings on BWA
spectrum can further slow down the wireline penetration.
CUIM
Page 11
12. Wireline subscriber base
Source: TRAI Annual Report and Quarterly Reports on Telecom Services Performance Indicator
Broadband and internet services
Internet subscriber base in India, though currently at a low level, has been experiencing
significant growth over the last 2-3 years. This growth is being driven by the growing
popularity of broadband, increasing user comfort with usage of internet applications,
continuous fall in PC prices and decreasing costs of internet/broadband access plans. This
growth has been accompanied by an associated increase in the number of internet users which
have attributed to the growth of public internet cafes and multiple members of a household
accessing internet. Access technologies play a crucial role in broadband penetration. Right of
Way (Row) issues and costs of the existing broadband technologies has been a constraint for
the growth of internet. While there a number of technologies being used by service providers
to provide broadband services, DSL continues to be the most preferred technology and
constitutes nearly 86.6 percent of total broadband subscribers7. Cable modem technology
follows with 6.9 percent connection. On an overall basis for accessing internet, DSL leads
with 51 percent while dialup stands second at 33.3 percent7. Wireless technologies have
carved a unique niche in terms of connectivity to internet with a share of nearly 7.6 percent
which is a significant shift in the last two years. Newer access technologies like BWA and 3G
CUIM
Page 12
13. can completely transform the character of Internet/ broadband scenario in India. BWA will
overcome the key hindrance of Row in India, while 3G has the potential to make the mobile
phone, a ubiquitous device for accessing the internet.
Internet subscriber base
Source: TRAI Annual Report and Quarterly Reports on Telecom Services Performance Indicators
CUIM
Page 13
14. New frontiers for growth
3G and BWA
The last 5 years have been transformational for Indian telecom industry and the next few
years are expected to bring about more stimulating and aggressive changes. One of the key
frontiers which would make the journey in coming years even more exciting is the launch of
3G and BWA technologies. The auction of 3G spectrum was concluded on May 19, 2010.
While commercial usage is started from September 2010 onwards, the auction laid the
groundwork for faster internet connectivity and data transfer on mobile phones, boosting
usage of data services in the cellular market. This was closely followed by auctioning of
BWA spectrum which also exceeded revenue expectations of the government. The highly
successful auctioning of 3G and BWA spectrums and entry of new telecom players in BWA
auction has ensured that telecom market will see more exciting times going forward. Total
revenues which the government earned from these two auctions stood at approximately, INR
1,063 billion the market is likely to witness a wide variety of value added services being
offered, which Ire not possible over the current 2G/2.5G network. The ARPU is expected to
get a boost given the increased revenue contribution from data and value added services.
Potential challenges that 3G players could face would span across the value chain covering
innovative Product development, Network deployment and management, Sales and
Marketing etc. In the first wave, operators would be able to provide rich data services to
HNI’s, working professionals, enterprise customers and youth. They would be specifically
targeting current users of 2.5G and/or owners of 3G enabled handsets. At the same time
operators would be actively looking at providing 3G services to other income groups, as this
will help spread the investment in technology/license over a wider subscriber base. The
Ministry of Communications had specified that BWA spectrum allocation would be
technology neutral. High speed broadband on BWA spectrum also has the potential to
provide connectivity for the growing small and medium enterprises (‘SME’) segment; and be
utilized for the return path bundled with the DTH platform.
CUIM
Page 14
15. NEXT GENERATION NETWORKS
In the Next Generation Networks, multiple access networks can connect customers to a core
network based on IP technology. These access networks include fibber optics or coaxial cable
networks connected to fixed locations or customers connected through Wi-Fi as Ill as to 3G
networks connected to mobile users. As a result, in the future, it would be impossible to
identify whether the next generation network is a fixed or mobile network and the wireless
access broadband would be used both for fixed and mobile services. It would then be futile to
differentiate between fixed and mobile networks – both fixed and mobile users will access
services through a single core network.
Indian telecom networks are not as intensive as developed country’s telecom networks and
India's teledensity is low only in rural areas. 670,000 route kilometres (419,000 miles) of
optical fibbers has been laid in India by the major operators, even in remote areas and the
process continues. BSNL alone has laid optical fibber to 30,000 Telephone Exchanges out of
their 36 Exchanges. Keeping in mind the viability of providing services in rural areas, an
attractive solution appears to be one which offers multiple service facility at low costs. A
rural network based on the extensive optical fibber network, using Internet Protocol and
offering a variety of services and the availability of open platforms for service development,
viz. the Next Generation Network, appears to be an attractive proposition. Fiber network can
be easily converted to Next Generation network and then used for delivering multiple
services at cheap cost...
CUIM
Page 15
16. 1.3 Regulatory and Policy environment In India
Regulatory and policy environment
Over the years, the Indian Telecommunication Policy and Regulatory framework has evolved
into an Ill developed framework that facilitates effective policy formation and execution. The
government has been making constant efforts to ensure that the regulatory framework is
beneficial for the consumers as Ill as the licensed operators. The policy and regulatory
framework for telecommunications in India consists of, among others, the following key
bodies
• The Department of Telecommunication (DoT)
• The Telecom Regulatory Authority of India (TRAI)
• The Telecom Disputes Settlement and Appellate Tribunal (TDSAT)
• Wireless Planning Commission (WPC)
• Group on Telecom and IT (GoT – IT)
TRAI
Telecom Regulatory Authority of India was established as an independent body under the
TRAI Act of 1997. The act was later amended in 2000. The entry of private players into the
industry prompted the establishment of the act to effectively regulate the telecom players.
TRAI safeguards the interests of the consumers through transparency, ensuring conformity
with service quality benchmarks, enforcing measures to safeguard national security, fixing
tariffs for players, counselling the government on matters relating to telecommunication
development and tracking performance a d efforts of all players within the industry.
DoT
DoT is accountable for policy formulation, monitoring performance reviews, ensuring
international co-operation, overlooking research and development and granting licenses to
operators, allowing them to provide basic and value added services in various cities and
telecom circles as per the approved government policies. The Department also allocates
spectrum and manages radio communications in close coordination with the International
bodies. It is also responsible for enforcing wireless regulatory measures and monitoring the
wireless transmission of all users in the country
CUIM
Page 16
17. Regulatory evolution
Source: Press Search, KPMG Analysis
As per TRAI total active Mobile Subscriber in November 2010
otal
Subscriber Base
160 70% of Mobile Subscriber base is active
143.2 Reported Subscriber – 687.7 Million
140 127.9 Active Subscriber – 482 Million
115.5
120
96.4
100 86.6
79
80 72.5
67.3 65
59.1 Reported
60 46.5 42.9
35.6 Active
40 27.4
20
0
Business Line – Dated – 3 December 2010.
CUIM
Page 17
18. Mobile Number Portability (MNP)
Number portability: TRAI announced the rules and regulations to be followed for the Mobile
Number Portability in their draft release on 23 September 2009. Mobile Number Portability
(MNP) allows users to retain their numbers, while shifting to a different service provider
provided they follow the guidelines set by TRAI. Users are expected to holding the mobile
number with a given provider for at least 90 days, before they decide to move to the other
provider. As per news reports, Government of India decided to implement MNP from
December 31, 2009 in Metros & category ‘A’ service areas and by March 20, 2010 in rest of
the country.
CUIM
Page 18
22. Date - 22 /09/2010
Source - Business Line
Survey Method - Interview
Sample - Mr Debases Chatterji, CEO of Netxcell Ltd.
Business Line’s editor Mr D.murli interviewed Mr Debases chatterji on the key challenges
faced by telecom operators.
He was of the opinion that severe competition amongst voice service providers was leading to
a few operators incurring huge losses. This might force consolidation in the industry in the
future. As teledensity was already approaching 100% in urban centres, service providers were
quickly moving to semi-urban and rural areas. In this segment, most customers prefer pre-
paid services with very low average revenue per unit (less that Rs 200 per month). The
average prepaid topup in rural areas is around 20 rupees per recharge.
Over the past one and a half years, India has been adding 10 to 14 million customers in a
month. Research has shown that 95% of them prefer pre-paid plans and are located in semi-
urban areas.
He was of the opinion that one area of growth could be subscribers pushing locally relevant
content to cell phones of subscribers. This could range from local weather updates to
discounts at a shopping mall at a particular date and time.
CUIM
Page 22
23. Date - 20 /08/2010
Source - CNBC
Survey Method - Interview
Sample - Mr Sanjay Kapoor, CEO of Bharti Airtel
Business Line’s editor Mr Sanjay Pugliya interviewed Mr Sanjay Kapoor, the CEO of Bharti
Airtel on the topic. Finding from this interview is 480 minute/customer
Rural India is a big market
Subscription is approximately same
Dependency of mobile phone because no significant alternative
Profitability is a main concern
Special focus on revenue
http://www.youtube.com/watch?v=2ZCQOT2Lylc&feature=related
Date - 9-10 December 2010
Source - KPMG
Survey Method - Survey
Sample - Telecom Industry of India
Rural movement - Rural movement not seems as a solution for the revenue generation
because as per following statics, generated revenue cannot cope up with operation cost it is
difficult to achieve breakeven point itself. There is wide variation in population density.
Population density across villages India
Village Density No. of Villages
Between 1,000 - 2,000 129,000
Between 500 - 1,000 144,000
Between 0 - 500 219,000
Source: IMA India Report, 2006
http://www.trai.gov.in/Default.asp
CUIM
Page 23
24. Date - 18 /09/2010
Source - CNBC
Survey Method - Interview
Sample - Mr Sanjay Kapoor, CEO of Bharti Airtel
CNBC interviewed Mr. Sanjay Kapoor, the CEO of Bharti Airtel on the topic “Dialing
Growth”. In that interview Mr. Kapoor told that subscriber growth is not only a parameter,
but the revenue from the activities is an important parameter for Bharti. He not agrees with
actual growth shown in numbers as per him actual growth is half of provided numbers”.
http://www.youtube.com/watch?v=WRvcjfoiM7g
Date - 07 /03/2011
Source - Economic Times
Survey Method - Results of subscriber complaints published by TRAI
Sample - Population of subscribers who used wireless services
India's largest mobile operator, Bharti Airtel is on top, also when it comes to subscriber
complaints related to billing, metering and tariff-related issues and activation of value-added
services without customer consent. In the last three years, TRAI received as many as 3,571
complaints from Bharti Airtel subscribers, 2,151 from Reliance customers and 1,896 from
Vodafone Essar's clientele. Tata Docomo and Idea Cellular customers seemed to be the least
dissatisfied, with 1,239 and 925 complaints, respectively, lodged against them
CUIM
Page 24
25. Date - 06 /04/2011
Source - TRAI press release
y Method - Results of subscriber population survey provided by service provider
Sample - Population of subscribers who used wireless services
As per “Highlights of Telecom Subscription” Data as on 28th February 2011 by TELECOM
REGULATOR AUTHORITY OF INDIA New Delhi, 6th April 2011, TATA Teleservices is
the 5th largest mobile operator in India having 8,76,54,472 subscriber contributing 11.08%.
http://www.trai.gov.in/Default.asp
CUIM
Page 25
27. Problem Definition and Objectives of Project
In this project “Operational Comparatives Study of Indian Telecom Service”
The Indian cellular subscriber base currently stands at 826.25 million. Due to this large
market, the Indian cellular service providers are amongst the most competitive in the world.
India can boast of the cheapest call rates to be found anywhere in the world.
At present there is very high competition in the telecom sector which has intensified with the
entry of new cellular players in the circles. Private operators hold 87.90% of the wireless
market share where as BSNL and MTNL, two major PSU operators hold only 12.10% market
share. Around 14 operators are functioning in every circle & implementation of Mobile
Number Portability has once again started the game of the “Survivable the fittest”.
Even though The Telecom Regulatory Authority of India & other Independent Consultants
provide guidelines and comparative analysis of the sector,
CUIM
Page 27
29. Research Design
I intend to follow an exploratory approach towards meeting our goals. Since the telecom
sector is too vast to be covered within the scope of our project, I decided to opt away from
descriptive research and orient ourselves more towards exploratory research.
The information that I will primarily be dealing with are official TRAI figures, customer and
retailer responses to questionnaires. I will then analyze the available information with MS-
Excel.
The questionnaire is intended to cater to recipients and subscribers. There will be separate
for both the parties because questions intended for retailers will be more oriented towards
why they sell or refer certain products and hold others back. I intend to investigate cellular
companies provide to retailers and how retailers in turn market products of these cellular
companies.
To customers our questions will be directed at customer satisfaction with the service,
preferences and satisfaction. About what brands they identify with and the reasons for their
choices. The questionnaire will also attempt to gauge the level of attachments customers have
with their service provider.
Ingredients of Questionnaires
Questionnaires will be conducted in person with random people from locations across India
there will be no discrimination based on religion, caste, sex, and age or income level.
The questionnaire will be limited to 20 minutes per person. It will consist of 20 questions that
a respondent will have to answer. The questions asked will range from general to specific.
Example –
Question to customers –
1) Which brand do you prefer the most?
2) What brand are you using right now?
3) Are you satisfied with the service provided?
4) What are the reasons you might be dissatisfied? Service, network, rates.
Note - (Detail Question are given in appendix Page 64-67)
CUIM
Page 29
30. Sampling size – I intend to interview 100 customers of from various parts of India focusing
primarily on Karnataka. This is so that I can cater to differing values and perceptions of
people from different regions.
Sampling plan – Multi-stage & connivance sampling – In this form of sampling is similar
to cluster sampling but involves selecting a sample within each chosen cluster. Clusters in
this case will be created on the basis of the States of Rajasthan, UP East, UP East, Karnataka,
Delhi and Kolkata Circle.
Note - (Responses can envisage in appendix Page 72)
CUIM
Page 30
32. 5.1 Comparatives Study of Telecom Service Provider
109 respondents are interviewed for survey, to identify that what factor play a critical role in
the selection of Service Provider, factor are divided into 7 major category
• Services
• Cost-effectiveness
• Network coverage
• Low Cost is a major factor that attracts me to a service provider
• Network Coverage of my service provider was a decisive factor that influenced my
purchase
• Advertisements played a major role in my decision to choose my service provider
• Value added services are a major factor that attracts me to a service provider
Interpretation
Network Coverage, Service & Cost Effectiveness play a critical role, when the subscriber
goes to choose the service provider.
CUIM
Page 32
36. Vodafone
Interpretation-
Service - Liner
Cost effectiveness - Liner
Network Coverage - Liner & more than customer acceptance
Note- Vodafone has a perfect combination of all 3 critical parameter which is an ideal
situation
CUIM
Page 36
37. Idea
Interpretation-
Service - Below then average
Cost effectiveness - High
Network Coverage - Liner & more than customer acceptance
CUIM
Page 37
38. BSNL & Others
Interpretation-
Service - Liner
Cost effectiveness - Liner
Network Coverage - Liner but matched with customer acceptance
Note - (Detail Results can envisage in appendix Page 68-71)
CUIM
Page 38
39. What attracts you towards a service provider? [Network Coverage of my service
provider was a decisive factor that influenced my purchase]
CUIM
Page 39
41. How would you rate your mobile service provider in terms of [Network
coverage]
ANOVA
How would you rate your mobile service provider in terms of [Network coverage]
Sum of Squares df Mean Square F Sig.
Between Groups 21.299 5 4.260 4.320 .001
Within Groups 100.580 102 .986
Total 121.880 107
CUIM
Page 41
43. As per survey it comes in observation that Network is a critical parameter which influences
the customer, analysis done for the Pre purchase & Post purchase experience of customer
with service provider.
A population of over a 1.5 billion individuals, India is a fast emerging economy on the world
scenario. One of the most significant growths in this decade has been observed in the cell
phone industry. An industry which initially had many players. Now is the time I could
experience the consolidation in the industry, but still left with quite a number of players.
Consumers have been the ultimate king all the way through, and to know the consumers’
insight is what no organization could miss.
Consumers can be the kings but it is the Network team who committed for the quality
service. So it is essential for any service provider to keep up to the pace of their team and
provide them what they require. In this growing mobile era it is very essential to keep your
team technically upgraded and make the most of what is available.
CUIM
Page 43
45. Bibliography
• Richard A. Gershon (2009). Telecommunication & Business Strategy. Published by
Routledge New York 10016. Richard A. Gershon is a Professor & co-founder of the
Telecommunication & Information Management Program at Western Michigan
University.
• Rafael Aguayo (1990).Dr. Deming "The American who taught the Japanese about
Quality."Published by "Fireside Rockefeller Center New York 10020. R.afale studied
with W.Edwards Deming for seven year, has worked in the financial sector for fifteen
year is a consultant in Quality & Management.
• Akanksha Singh,Archana & Ritu Singh. "3G: Still Hazy." Voice & Data, May 2011:
42-47.
• KPMG."Indian Telecom 2010.9-10 December 2010 New Delhi
http://www.trai.gov.in/Default.asp
• Objective Assessment of Quality of Services for (QoS) for Basic (Wire line), Cellular
(Wireless) and Broadband Service Providers Karnataka Circle. October-November-
December - 2009. Telecom Regulatory Authority of India, By: eTech Group@IMRB
A specialist unit of IMRB International.2010 <http://www.trai.gov.in/searchdoc.asp>
• Highlights of Telecom Subscription” Data as on 28th February 2011 by Telecom
Regulatory Authority of India, New Delhi, 6th April 2011.
http://www.trai.gov.in/searchdoc.asp
CUIM
Page 45
47. Questionnaire
Objective: To gauge public opinion on services provided by various telecom operators
Name
City: State:
1) - Which mobile service provider are you using at the moment? Please tick the appropriate
box
Service Provider Tick
Airtel
BSNL
Vodafone
Idea
Tata
Reliance
Others
2) - How long have you been using your service provider? Please tick the appropriate
column.
Duration Tick
< 6 months
6 to 12 months
12 to 24 months
24 to 48 months
>48 months
CUIM
Page 47
48. 3)- How would you rate your service provider in terms of :
Parameter Excellent Good Average Bad Poor
Availability
Offers
Services
Cost-effectiveness
Network Coverage
4) - What services do you primarily avail of from your service provider? Please tick the
appropriate box based on the degrees of usage.
Services High Moderate Low Nil
Voice services
Internet services
Mobile TV/Value added services
Messaging services
5) - What attracts you towards a service provider?
Strongl Agre Neutra Disagre Strongly
Parameter y agree e l e disagree
Low Cost is a major factor that
attracts me to a service provider.
Value added services are a major
factor that attracts me to a service
provider
Advertisements played a major role
in my decision to choose my service
provider
CUIM
Page 48
49. Network Coverage of my service
provider was a decisive factor that
influenced my purchase
My service provider has numerous
retail outlets that ensure availability
and serviceability
Good feedback from friends
influenced my decision to choose my
provider
6)-How would you rate the service provider in terms of its
advertisement campaign compared to its competitors?
Service Provider Excellent Good Equal Bad Poor
Airtel
BSNL
Vodafone
Idea
Tata
Reliance
7) - If Mobile number portability is implemented, I would choose another service
provider?
Yes No
CUIM
Page 49
50. 7.1) - If yes, then which among these would be your first preference? Please tick the
appropriate box
Service Provider Tick
Airtel
BSNL
Vodafone
Idea
Tata
Reliance
Others
8) - How would you rate your reasons for not being satisfied with the service provider?
Parameter Strongly agree Agree Neutral Disagree Strongly disagree
The costs associated with my
service provider are higher
than those of other similar
providers
I am dissatisfied with the
services provided to me by my
service provider
The network coverage of my
service provider in my area is
substandard compared to
competitors
My service provider does not
have enough retail outlets in
my neighborhood
I have received negative
feedback about my service
provider from my
acquaintances
Note – This Questionnaire is initially used to identify the “Declining Market Significance of
Bharti Airtel Ltd.” in 7/12/2010
CUIM
Page 50
51. Post hoc tests are not performed for What attracts you towards a service provider?
[Advertisements played a major role in my decision to choose my service provider]
because at least one group has fewer than two cases.
CUIM
Page 51
52. Post hoc tests are not performed for What attracts you towards a service provider?
[Network Coverage of my service provider was a decisive factor that influenced my
purchase] because at least one group has fewer than two cases.
CUIM
Page 52
53. Post hoc tests are not performed for How would you rate your mobile service provider in
terms of [Network coverage] because at least one group has fewer than two cases.
CUIM
Page 53
54. Post hoc tests are not performed for What attracts you towards a service provider? [Value
added services are a major factor that attracts me to a service provider] because at least
one group has fewer than two cases.
CUIM
Page 54