1. Mikayla D. Williams
10531 Magnolia Heights Cir ● Covington, GA 30014 ● C: (678) 333-4176 ● Email:
mikayla_williams42@yahoo.com
Targeting positions in…
CUSTOMER SERVICE/ MANAGEMENT
QUALIFICATIONS SUMMARY
Results-driven business professional with over 7 years of successful sales, management and leadership
experience gained from diverse industries. Exceptional communication skills; able to develop strong business
relationships with colleagues and customers. Able to anticipate and meet client needs. Creative problem-solver
who applies technical skills and business knowledge to achieve improved results. Able to manage complex
programs and multiple projects simultaneously. Possess strong sales, negotiation, account management, project
management and customer service skills. Commitment to excellence is exemplified in client servicing expertise
resulting in only the highest levels of customer satisfaction. Had promotions to crew trainer and/or management
position at 4 of the 5 places of employment.
Core competencies include:
• Operations Management • Enforcing Safety Procedures • Sales
• Quality Inspection/Control • Handling Monetary Transactions • Marketing
• Process Development • Training/Supervision • Customer Service
• Staff Scheduling/Coordination • Inventory Control
PROFESSIONAL EXPERIENCE
SALES
• Proven ability to meet and exceed sales goals; sourced and developed client relationships and referrals.
• Awarded with increased responsibility due to outstanding sales and management performance.
• Focused on the achievement of customer satisfaction, revenue generation, and long-term account goals
that supported company vision and values.
• Organized special promotions, displays and events.
• Provided oversight for the coordinating the development of promotional materials.
MANAGEMENT
• Managed the 8 employees of the Covington Customer Service Center
• Managed the Covington center and the Locust Grove center at the same time
• Managed the 17 employees of the Locust Grove Customer Service Center
• Performed the daily duties of center manager at the Covington Customer Service Center
• Managed and supervised approximately 20 employees as the Assistant Equestrian Director at Camp
Meriwether.
• Managed and supervised shifts of five to ten employees at Pizza Hut
• Communicated and collaborated with management regarding planning for enhancing sales process.
• Utilized effective communication and interpersonal skills to interact with employees.
• Conducted performance evaluations, and assessed suitability of work responsibilities; constantly
improved staff skills through training.
• Counted and helped keep track of restaurant inventory

2. Mikayla D. Williams page 2
• Managed personnel; recruited, hired, trained, supervised, and evaluated performance against clearly stated
objectives
• Developed and implemented action plans that supported business goals and objectives.
• Attended management training sessions; developed creative ways to manage/lead people and solve
problems.
• Coached staff to achieve company goals; communicated company vision, goals, and strategies to all
team members.
• Ensured proper adherence to procedures, policies, and regulations as well as productivity standards for
staff.
• Ensured all customer satisfaction
• Prioritized daily activities and projects to maximize productivity.
• Anticipated problems and opportunities and made timely and appropriate decisions.
• Reviewed customer documents for authenticity, and ensured that the documents also meet company
standards.
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WORK EXPERIENCE
• Georgia Department of Driver Services, Center Manager, Covington, GA May 1, 2014 - Present
• Georgia Department of Driver Services, Assistant Manager, Covington, GA February 1, 2014 – May 1,
2014
• Georgia Department of Driver Services, Full Time CSLR, Locust Grove, GA September 2013 –
January 31, 2014
• Georgia Department of Driver Services, Part Time CSLR, Locust Grove, GA April 2013 – September
2013
• McDonald’s, Crew Trainer, Covington, GA September 2012 – April 2013
• Girl Scouts of Greater Atlanta Camp Meriwether, Assistant Equestrian Director, Luthersville, GA May
2010- July 2012
• Oasis Smoothie and Juice Bar, Cashier, Statesboro, GA August 2009 – October 2010
• Pizza Hut, Shift Manager, Cochran, GA May 2008 – April 2012
EDUCATION
Armstrong State University, Savannah, GA
Georgia Perimeter College, Covington, GA
Middle Georgia College, Cochran, GA
Bleckley County High school, Cochran, GA