Kathy Allen has over 30 years of experience in food service, retail, customer service, and project management. She is an effective manager who leads with integrity and focuses on continuous improvement. Her experience includes roles as a head cook for camps and catering events, deli specialist at grocery stores, owner of a fishing tackle shop, and service manager for AT&T overseeing a $5 million government account. She has strong skills in managing teams, projects, budgets, and ensuring customer satisfaction.

1. KATHY ANN ALLEN KATHYALLEN404@GMAIL.COM
(971) 404-1329
Professional Profile
• Effective manager with ability to lead high-performing teams with a focus on continuous
improvement, quality and customer satisfaction
• Strong project manager with demonstrated ability to identify, analyze and solve complex
customer problems
• Leads with a high degree of honesty, loyalty and integrity and instills these values in others.
• Manages time in highly effective ways with focus on conserving organizational resources and
meeting internal goals and company metrics.
EXPERIENCE
Cook - Bon Appetit @ Google (2015 – 2016)
Responsible for creating menu items, their proper preparation, set up and execution. Utilzed approved food production standards
to ensure proper quality, serving temperatures. Maintained food temperature logs, ensuring compliance with state food laws.
Interacted with co-workers, setting up station and maintain sections in time for service. Serve customers in an efficient and
friendly manner; resolving customer concerns. Successfully execute test recipes as administered by management. Supervised a
crew a 3 people or more. Prepared daily production sheets for crews to follow. During service interacted with clients, ensuring a
pleasant dining experience. Responsible for making food lists for customers, listing all allergens. Training to become a café
manager. Strong passion and motivation to create great food that follows the Bon Appetit Sustainability commitments
Deli/Cheese Specialist - New Seasons Market/New Leaf Market (2013 – 2015)
Used my customer service skills to assist customers with Natural, GMO and local organic products. Received customer
commendations and team awards for excellent customer service. Quickly learned the job and was one of the lead trainers for new
employees. Used my catering skills and knowledge, assisting customers with their orders. Prepared the catering trays. Took on
special projects for the management team and was being trained to become a Deli Service Manager. Cut and wrap cheese to sell to
customers. Suggest and explain different types of cheese for customers, offering samples. Assist cheese manager with ordering for
the department and working with different vendors
• Practiced proper workplace safety and food safety. Wrap/serve, slice, weigh, package and price-mark deli department
products according to department standards and stock deli area as needed.
• Assisted in cooking and prep cook functions such as mixing, cutting, measuring ingredients as well as preparing catering
orders. Prepare product to customer’s specifications throughout deli: making sandwiches, coffee, pastry selections, etc.
• Instruct customers on safe handling, proper storage and proper cooking of products. Share information with customers
about natural and organic products. Often shared recipes with customers. Provided samples to customers and shared
ideas and product information. Assist customers in locating products throughout the store.
Head Cook at Camp Namanu, Sandy Oregon (2009 – 2013)
MESD Outdoor School, OMSI and Campfire USA Columbia Council – Spring through Fall
Head cook for 4 years. Ensured and prepared nutritious hot meals for 150 – 350 staff and kids. Managed kitchen staff of 6 – 8
people. All meals are made from scratch including baking bread, cookies, and lunch and dinner menus. Created menus adhering to
nutritional guidelines. Ability to follow recipes and adjust as needed. Worked on preparing special meals for gluten free and many
allergies of the campers. Worked with commercial kitchen equipment. Responsible for all food ordering, scheduling, food
preparation, clean up and dishwashing. The camp kitchen is accreted by the ACA and worked with health inspectors always
maintaining health codes.
• Worked with Staff on special requests, managing kid’s diets and being flexible at every meal. Enjoy working with Staff,
couslers and kids at camp.
• Catering for special events i.e.; Celebrity wedding, Nike, Columbia Sportswear. Planed menus and prepared food for
varies events.
Professional
Development
Supervisor/Instructor
Training
• Managing People
and Performance
• Management 101
• Facilitor Training
• Force Management
• Finely Goal Setting
• Administering FMLA
• Facilitating
Ergonomics Training
• Counselor Relations
• Microsoft Office
• and Microsoft
Project
Management
Project Management
• Force Analysis
• Policy Analysis
• Cost-Benefit Analysis
• Risk Analysis
Food Handlers card
Safe Serve Course
Bon Appetit/Google
Sustainabily Training
Google Food
Acadamey
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2. Owner of The Reel Tackle Shop, Sandy Oregon (2008 – 2011)
Retail bait, tackle, rod and reel repair and guided trips. Provided and maintained a successful business structure. Proficient in
ordering products, shipping receiving and inventory control, operating cash register, debt machine. Responsible for all financial
aspects such as QuickBooks, ODFW POS licensing machine, marketing, dealing with vendors and City /State licensing requirements,
taxes and fees, banking and contracts. Over a million in sales annually. Member of the Sandy Chamber of Commerence.
• Provided excellent customer service, managed program providing school age kids with discounts, when they maintained
good grades.
• Ran fishing derbies, worked with sponsors to provide prizes. Involved in community activities and donations to help
support the City of Sandy community as well to help maintain fishing programs in Oregon.
• Designed Logo, brochures, business cards to increase business. Wrote a monthly fishing column for the local paper.
AT&T (1978 – 2009)
AT&T Service Manager, State of Oregon government account (2000 – 2009)
Service Account Manager for Oregon State government agencies, - Universities, Schools, City and County agencies. Managed 5
Program Managers, encouraging teamwork and striving for continuous improvement. Effectively oversaw all billing, maintenance
and ordering activities for local and long distance services with annual spend of $5M. Partner with the sales team and local
technicians to successfully resolve customer issues. Developed and implemented processes and procedures to meet contractual
obligations and ensuring customer satisfaction. Demonstrates a strong ability to identify, analyze and solve problems, meeting
customer and company needs.
• Provided strong leadership in critical situations to lead team toward achieving results.
• Provided exceptional results receiving 100% customer satisfaction award, 6 years in a row.
Manager, Customer Repair Agent (1998 – 2000)
Managed a direct team of 20 agents. Successfully coached and developed agents. Utilized force management skills to assure
calls answered promptly. Implemented new process and procedures to ensure customer satisfaction. Compiled statistics and reports
utilizing Excel workbooks. Selected to serve as a project manager for the QA&A (Quality Assurance and Analysis) group,
successfully meeting all objectives. Developed, trained and implemented productivity reports for the center. Maintained
attendance, FMLA and payroll records for employees for 85 person office staff.
• Utilized customer service skills to achieve customer satisfaction while handling escalations to resolve
maintenance issues.
• Acted as a liaison between technicians, customers and local exchange companies with positive results.
• Utilized technical knowledge in Voice, Data and Frame to resolve customer issues.
Customer Repair Agent (1997 - 1998)
Interfaced with customers to process initial telephone maintenance requests. Utilized diagnostic systems & tools to perform
diagnostics and provide feedback to customers. Referred problems, as appropriate, to AT&T technicians. Communicated service
requests and requirements to local exchange companies. Managed all Progress/Escalation issues. Utilized Data and Frame
technical training to enhance service delivery. Selected as Learning Coach to assist peers/managers. Promoted to Manager,
Customer Repair Agent.
Commercial Telemarketing Representative (1993 - 1997)
Special Projects - Troubleshooting Group and Reseller Group (1995-1996)
Operator Services (1978 – 1993)
Special Interests
Volunteer for Outdoor School fundraisers and volunteer for Campfire events and alumni. Love working with kids, gardening,
hiking and being outdoors. Involved with craft making and sewing. Member of the Sandy Chamber of Commerce, Friends of
Outdoor School, Camp Fire Alumni association. Community service projects with New Seasons Market.
(kathyallen404@gmail.com)
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