Alba Tovar has over 15 years of experience in health, fitness, customer service, and administrative roles. She holds a Bachelor's degree in Health and Wellness and certifications as an aerobics and personal trainer. Her current role is as Secretary at Florida Tropical Garden where she manages invoices, forms, cash accounts, and records. Previously she has worked in customer service, fitness instruction, and management positions demonstrating strong leadership, problem-solving, communication, and bilingual skills.

1. ALBA G. TOVAR
370 SW 203RD AVE. PEMBROKE PINES, FL 33029
E-MAIL: AGTOVAR85@YAHOO.COM
CELL: (954) 618-7720
PROFILE
Goal-oriented Professional with experience in the health and fitness industry, customer
services, sales, and marketing. Accomplished leader with the unique ability to build,
train, motivate, and mentor women to reach their maximum fitness potential through
exercise and a balanced nutrition for a healthy life. Highly analytical with exceptional
problem-solving abilities. Effective communicator with excellent interpersonal and
presentation skills. Bilingual professional; fluent in English and Spanish with a "can do"
attitude.
RELEVANT EXPERIENCE
FLORIDA TROPICAL GARDEN (SOUTHWEST RANCHES, FL)
SECRETARY JULY 2015 - PRESENT
- Use excel to create send and file invoices.
- Complete forms in accordance with company procedures.
- Collect and disburse funds from cash accounts, and keep records of collections and
disbursements.
DEPARTMENT OF CHILDRENS AND FAMILIES (MIAMI, FL)
CUSTOMER SERVICE REPRESENTATIVE FEB 2009 - PRESENT
- Inbound and outbound calls
- Assist customers with all inquiries about State assistance programs and resolve their issues with
already in process applications such as Medicaid, food stamps, cash benefits, etc…
- Approve benefits that meet guidelines and compliance as per policies as well as complete all
reported changes requested online.
- Complete special assignments such as redial report and webmaster
LIFESTYLE FITNESS (PEMBROKE PINES, FL)
FITNESS COUNSULTANT/INSTRUCTOR JUNE 2007 – FEB 2009
- Customer service and sales
- Aerobics, strength training, and kickboxing instructor.
FITSOURCE TRAINING SOLUTIONS (PEMBROKE PINES, FL)
PERSONAL TRAINER JUNE 2007- FEB 2009
- Customer service and sales.
- Train individuals on a one on one basis to reach their physical potential and accomplish
their fitness and nutritional goals.

2. LITTLE TREASURE ACCADEMY (TAMARAC, FL)
DIRECTOR’S ASSISTANT MARCH 2006-FEBRUARY 2007
- Assisted with customer’s concerns regarding government grants and their child’s
care necessities such as registry, payment plans, etc...
- Managed front desk, payroll, and weekly registry payments.
- Organized weekly curriculums and activity programs.
LADY OF AMERICA (PEMBROKE PINES, FL)
ASSISTANT MANAGER MAY 2003-MARCH 2006
- Managed payroll for fitness consultants and instructors in addition to daycare certified
teachers.
- Responsible for weekly scheduling of all personnel.
- Assisted the HR department in all hiring processes.
- Customer service, Sales, and marketing.
EDUCATION AND CERTIFICATIONS
KAPLAN UNIVERSITY (FORT LAUDERDALE, FL)
Bachelor in Health and Wellness
INTERNATIONAL FITNESS ASSOCIATION (ORLANDO, FL)
Aerobic Instructor and Personal Trainer (step, kickboxing, and group exercise)
BROWARD COMMUNITY COLLEGE (DAVIE, FL)
Some college
PEMBROKE PINES CHARTER HIGH SCHOOL (PEMBROKE PINES, FL)
High School Diploma
Computer Skills
Windows, Microsoft Office Outlook, Microsoft Office Excel, Microsoft Word, Microsoft
Office Power Point.