Emily Shafer has over 10 years of experience in retail management, including roles at Target and Mervyn's. She has successfully managed multiple departments and locations, turning around underperforming teams. Her experience includes leadership roles in human resources, softlines, food service, and as a store manager. She has a track record of exceeding sales goals and improving customer satisfaction metrics.

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Emily Shafer
More than 10 years’ experience as a top-performing retail manager with Target and Mervyn’s. Well-versed in every
aspect of retail leadership including sales, customer satisfaction, operations, logistics, merchandising, Human
Resources, recruiting, and training. 11 years’ experience as leading Food Service manager with Knott’s Berry Farm.
Successfully managed 4 restaurant locations, and 17 satellite food carts.
7179 Summerfield Place Alta Loma, CA 91701 | 909 816-0232 | emlshafer@aol.com
TARGET
All positions in the Upland, California store: $60M in sales, 250 employees
Executive Team Leader-Guest Experience May 2015 – Present
Oversee all aspects of the Front End department in a high-volume (A+ category), 124,000 square foot overnight
store with a full grocery department and pharmacy. Accountable for Guest Service, Target Café, Starbuck’s, guest
relations, return processing, photo kiosk, data integrity, ordering, equipment control, and vendor relations, while
also opening/closing and overseeing the entire store (front-end, sales floor, backroom, pharmacy) as a key-holder
and leader-on-duty.
Quickly turned around a front end team that was in disarray and underperforming in virtually every area, ranking
57th
out of 60 stores in the group for overall results with failing grades on every metric.
• Drove guest service scores from bottom ranking to consistent 100% weekly scores. Number 1 in the
district on the total performance scorecard.
• Elevated Brand of front end, creating best first/last impression.
• Increased cashier metric scores to 90% YTD.
• Improved Guest survey scores in Target Café to consistent 100% weekly metrics scoring.
• Hired and trained 30-35 new team members – promoted 2 to Guest Service Team Lead, and 3 to Guest
Service Attendant positions.
• Created a successful par-level inventory process in Starbuck’s and Target Café areas.
Executive Team Leader-Human Resource July 2012– May 2015
Managed Human Resources Department. Provided HR policy guidance; coaching, counseling disciplinary action, and
career development Performed benefits administration, and maintained reporting and records retention. Hired
and developed talented and motivated team members. Successfully drove a positive store culture, focusing on
communication, accountability, respect, and recognition. Leveraged relationships to drive a collaborative leadership
team to drive positive improvements in the building.
• Drove HR metrics to number 1 in the district; training and safety compliance, scheduling effectiveness, and
overall HR team compliance.
• Achieved bar green results during district leader visits
• Selected to oversee a red store in the district; updated records retention, improved metrics, brand, and
improved team morale in the building.
• Ranked Top Performer in the District Q1-Q4 2012, Q1-Q4 2013, Q1, Q2 2014.
• Partnered with Store Team Leader to recommend fresh approaches to drive team/store improvements.
• Assisted other district stores to prepare for corporate visits.
• Engaged the team to participate in volunteerism, achieving 126% to goal hours for the store.
• Assigned additional projects by Store Manager; turned around ESIM results from red to green, and managed
Food area, and Starbucks areas achieving green visit results from Starbuck’s district manager, and Target
Food Safety and Compliance team.

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• Served as district resource for Fast, Fun, and Friendly plans for HR team.
• Presented hiring/staffing plan, and Fast, Fun, and Friendly resources at Q4 HR meeting.
• Rated as “excellent” on all formal performance evaluations.
EXECUTIVE TEAM LEADER, SOFTLINES Nov 2008 – Jul 2012
Joined the store in an executive leadership role overseeing all apparel departments, accessories, shoes, and infant
hardlines. Led a team a team of 40 brand specialists, fitting room attendants, and team members
• Quickly turned around a softlines department that was in disarray, and underperforming in every area,
ranking 60 out of 60 stores in the group for overall performance results.
• Drove the apparel and accessories department from 60th
to 7th
in the group, and from 3rd
to 1st
in the
district on the overall performance scorecard.
• Drove softlines from 10% to 18% of total store sales, outperforming the company (15%) and group (16%).
• Achieved Top 3 sales rank, increase over LY, week of Black Friday, 2010.
• Served as signing district resource to softlines team.
• Promoted 8 team members to team leaders, and brand specialists.
• Appointed district trainer-trained 10 executive leaders for stores in the district.
• Rated as “Outstanding” and “Excellent” on all formal performance evaluations.
• Participated in the set-up and opening of a new store in Azusa.
Mervyn’s, California
STORE MANAGER Jul 2003 – Nov 2008
Mervyn’s, Highland California: $15M in sales, 100 employees
Managed daily operations of the store, along with 3 assistant managers, and 7 area managers. Trained and
developed a leadership team to adjust to changing retail environment. Achieved and exceeded store goals; sales,
credit, payroll consistently. Leveraged business leaders within the community to drive additional sales.
• Responsible for the daily operations of the store, development of team, achieving sales, payroll, and credit
goals.
• Developed strategies and procedures to improve customer service and sales.
• Appointed District Operations Sponsor.
• Achieved “Tri-Fecta” award Sept 2007 for an increase of 24% in sales, 109% credit, and 100% production
goals.
• Exceeded yearly goals for sales, credit, payroll, controllable expenses.
• Rated as “Excellent” on annual review.
• Managed technology and operations for the store; successfully rolled out
Previously, I held a position as a hiring/recruiting leader for the Park Foods department
Bachelor’s Degree in Business Management-HR specialty – California State University San Bernardino