Beverley Stacey has over 20 years of experience in customer service and management roles. She is currently seeking a new position where she can utilize her strong communication, team leadership, and customer service skills. Her background includes roles in banking, retail management, and IT audit compliance. She has a proven track record of exceeding sales targets and providing outstanding customer experiences.

1. Beverley Stacey
10 Pilley Road, Hereford, HR1 1NA
Tel: (01432) 263116
Mobile: 07743 889642
E-mail: bevstacey@btinternet.com
www.linkedin.com/in/beverley-stacey-74957861/
Personal Profile
Excellent communicator and team motivator who exceeds expectations in any role undertaken
A result focused Manager who is motivated by the delivery of challenging goals and targets
Experienced in customer liaisons, highly adaptable to change with an ability to balance a
number of conflicting priorities as well as co-ordinate projects and complex timelines
Key Skills
 Exceptional customer service delivered at all times
 Strong team member & motivator of teams
 Excellent communication & interpersonal relationship building skills
 Results driven Manager
 Adaptable and flexible
 Ability to work on own initiative and make informed decisions
 IT & computer literacy
 Recruitment & selection trained
Career History
June 2016 – July 2016 Kingspan Insulation Limited
IT Compliance & Audit Assistant
• Working within the IT team reviewing & re-writing a condensed IT audit manual to be rolled
out to sites within the UK, Ireland, America & Australia
• Working closely with the other in-house departments including Finance & HR.
• Responsible for ensuring daily, weekly & monthly audit compliance checks are conducted
accurately within a timely manner.
• Reporting finding to the Divisional IT Manager.
• Reviewing the most recent audit findings to identify & analyse failings, assisting the audit
team with writing missing procedures & policies.
• Using in-house system Cherwell
Dec 2006 – May 2016 NatWest Hereford & Worcester
Business Manager
• Build and utilise a network of internal and external lead sources to create new business
opportunities and acquire new Start up and Switcher customers
• Responsible for conducting structured sales interviews, ensuring customer needs are
identified and prioritised with the customer, so they are always offered the best advice and
provided with outstanding customer service
• Responding promptly to customer enquiries in person or via telephone, letter and e-mail –
always in a professional & efficient manner.
• Using the in-house (CRM) system to record necessary information and instigate actions

2. required
• Ensure credit stewardship and data quality targets are achieved undertaking risk
assessments to make informed decisions regarding credit, and prepare clear and concise
reports to support applications in line with bank credit policies
• Consistently adhere to compliance, credit, operational, regulatory business self assurance
and key control processes including the principal of treating customers fairly at all times in
line with FSA regulations
• Working alongside rural branches within Herefordshire, attending daily team briefs & weekly
communication meetings ensuring staff are supported & advised of changes within the
business channel
Key Achievements to date
• Manage approximately 3000 new and existing businesses with a turnover up to 500k
• Attendance at a 13-week Business Academy
• Numerous Customer Excellence Awards received for the level of outstanding customer
service provided
• Presenting to Students in Herefordshire as part of the Tutorial presentation team for
Hereford & Ludlow College
• Participated in the Natwest Women in Business Specialist Accreditation Program
• Pitching to a panel of entrepreneurs from Entrepreneurial-Spark 100 people in attendance
winning funds for my nominated charity.
Apr 2003 - Dec 2006 O2 Store, Hereford
Branch Manager
• Full management responsibility for the branch
• Trained, motivated and developed staff to ensure sales targets were met and exceeded
• Excellent performance in areas of mystery shopping, stock control and store standards
• Delivery of KPI targets and the achievements of company goals
• Supported the Area Manager in delivery & collation of area performance results during the
area review conference calls
Key Achievements
• Achieved the customer experience award for the company beating 350 other stores by
delivering an outstanding customer experience
• Received 5 star audits outperforming the majority of other stores in the company two
successive years resulting in recognition from the Area Manager & Regional Manager.
• Accomplished one of the most successful new store openings
• Implemented a successful affinity deal with a local company resulting in increased turnover
Nov 2001 - Apr 2003 H Samuel, Hereford (Part of Signet Group)
Assistant Store Manager

3. Jun 1994 - Nov 2001 Tesco, Hereford
Night Manager
Education
1989 - 1993 Aylestone High School, Hereford
8 x G.C.S.E. including English and Mathematics
Training Courses
• Certificate in Business Banking Practice level 1 recognized by the Chartered Banker
• Women in Business Specialist Accreditation Program recognized by the Chartered Banker
• Nat West Business Academy
• Tesco’s in store Management Training including NVQ Level 1 & 2 in Retail
• Health & Hygiene Certificate
Positions of Responsibility
The Breakaway Foundation Trustee – Volunteering at activity weekends, attended the ASCN
(Annual Stoma Care Nurses conference) and localised support groups to raise awareness of the
Charity ‘Breakaway’ who support children and their families with bladder and bowel dysfunctions.
DBS (Disclosure and Barring) checked.
Privately fundraising, an example of an event I hosted being a Black tie Ball which raised over 7k.
Interests
• Keeping fit.
• Spending quality time with my family & friends
• Reading
Personal Details
Nationality: British Driving Licence: Full & Clean