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Rajesh
Kumar Pattanayak
H.NO.13 Ranibazar
Bikaner, Rajasthan
Mobile: 7389910097
PERSONAL SUMMARY
A capable, results orientated manager with experience of leading high performance teams and
of successfully increasing efficiency and productivity whilst reducing costs and
inefficiencies. Ability to keep a level head at all times, nurture and grow a business, evaluate
opportunities and risks and also deliver innovative new solutions to challenges. Possessing
excellent client facing and configuration skills and highly successful in helping define
company direction, achieving goals and optimizing business.
Currently looking for a suitable managerial position with an ambitious company.
Target Industries – Hotels, Mall, Cinema,
Professional Synopsis:
 A hospitality professional (F&B service, cinema operations) with around 4yrs of
experience in Hotels and 5 year experience in cinema industry.
 Insightful experience in Cinema operations and Management with special focus on
guest satisfactory services, keeping upkeep of property, cost control, Budgeting,
inventory control, training and development.
 Adroit in assessing existing processes, and accordingly designing & implementing
measures aimed at enhancing process of revenue generating, minimizing the cost,
increasing profitability and organizational effectiveness.
 An effective communicator with excellent relationship building & interpersonal skills,
problem solving & organizational abilities.
Professional Qualification:
 Completed 3Yrs. Integrated Degree & Diploma Course In Hotel Management From Institute Of Hotel
& Restaurant Management, Approved by All India Council for Technical Education [A.I.C.T.E] &
Punjab Technical University [PTU].
Current Organization: Carnival Cinema.
Duration: 17th
Dec 2015 to till date Designation-Cinema Manager
Key Responsibilities:
• Responsible for achieving all performance related targets.
• Responsible to coordinate with third party vendors.
• Responsible for audit quarry.
• Responsible for property maintenance and housekeeping.
• Ensuring that best practice is followed in safety, legality and quality of service.
• Assisting company accountants in the formulation of forecasts and budget.
• Providing leadership and management to the business and fully responsible for the
day to day running of various departments.
• Focused on developing programs that deliver efficiencies and playing a leading role in
the day to day operation.
• Directing various business departments to ensure the smooth running of the company.
• Resolving contractual and commercial issues and disputes.
• Training and leading a large team, providing discipline and performance feedback.
• Developing positive direct relationships with key business contacts.
• Scheduling workload to meet priorities and targets.
• Possessing personality, energy & charisma to inspire, lead and develop staff.
• Involved in the recruitment and mentoring of new staff.
• Maintaining excellent relationships with client
• Undertaking staff performance reviews.
• Excellent hands on management & communications skills.
• Admirable experience in managing food services and supervising work of theatre
employees
• Exceptional knowledge of retail sales and principles
• Remarkable ability to manage public and staff
• Ability to train juniors in managing theatre
• Familiarity with methods and techniques of crowd control
• Skilled to schedule staff for security and ticket windows duties.
• Outstanding skills to control and manage crowd effectively
• Ability to resolve patron problems in a prompt and efficient manner
• Proficient in front office theatre operations.
• Solid understanding of customer satisfaction.
Organization: Inox Leisure LTD.
Duration: 14 July 2009 to 12th Dec 2015 Designation- Duty Manager
Key Responsibilities:
• Reporting to General Manager.
Develops and implements strategic plans, marketing plans, budgets, training and goals
program to ensure optimum customer satisfaction by means of high service standards, sales
potential and profitability on an on-going basis. Responsible and Accountable for desired
profitability of the respective unit.
• Manages the functions of all personnel through direct and indirect supervision of
subordinates & colleagues.
• Monitors the present and future trends, practices and systems in the Multiplex industry,
determines and ensures execution of competitive programs.
• Oversees and directs the personnel function of the Multiplex including recruitment,
hiring, orientation, coaching, counseling, training, performance appraisals and
succession planning.
• Be responsible for the security and safety of customers and employees and building,
and ensures emergency procedures are established, well publicized, practiced and
reinforced.
• Monitors applicable laws and regulations and ensures compliance with the same.
• Conducts profit and loss review meetings on a monthly basis with other heads of unit
and plan strategies for maximizing sales.
• Monitors, maintains daily performance records and analysis of MIS report
• Maintains harmony and best work environment in the multiplexes
• To implement policies and procedures to enable smooth flow of day to day operations.
• Upkeep and maintenance of property.
• Effective Movie programming.
• Taking bulk booking frequently & effectively.
• Liaising with mall Management / Local administration.
• Implementation of systems & maintaining effective control for all cash transaction
areas – F&B, Ticketing & Telesales and all revenue points.
• Ensuring speedy resolution of queries/ grievances so as to optimize patron satisfaction
levels.
• Organizing events, promotions etc. to optimize brand visibility and maximize revenue.
Performs any other assignments as defined by the needs of the Multiplex or as directed
by the UM & RGM from time to time.
• Customer Service and Hospitality, Customer complains handling in day to day shifts.
• Managing the customer satisfaction from every aspect of operations.
• Maintain healthy relationship with the personnel of other departments
• Impart training to the staff at frequent intervals by way of effective briefing and
personalized attention.
• Ensure that sufficient levels of stock are maintained for food, beverages and
stationery.
• Ensure that there is adequate number of staff on each shift and the staff present is well
groomed and their proper allocation done.
• Responsible to co-ordinate with marketing team for all kind of promotion & to
optimize brand visibility.
• Responsible to co-ordinate with programming team for effective programming to
generate more revenue.
• Responsible for preparing budget & achieve the targets.
• Responsible to co-ordinate with vendor’s & operation support team for proper stock
supply, to avoid loss of revenue & not availability.
• Responsible to run the multiplex as per company norms/ sop.
• Responsible for Audit query.
• Responsible for cost controlling, related to operational & other expenditures.
• Responsible for all the form & formats duly fill, sign & maintain. As per company
norms/sop
• Proper utilization of manpower.
Organization: Sayaji Hotel Designation: captain
Duration: From Since Mar. 2008 to July2009. Location: Indore
Key Responsibilities:
• Looking after 160 cover Ala-cart restaurant (Blue Lagoon) with room service & 64
cover Ala-cart restaurant (Sanchi).
• Providing training to the staffs on a daily basis.
• Managing effectively a team of professionals as captain across hospitality & guest
relationship
• Analyzing and resolving guest complaints as well as coordinating with various
department s
• Co-ordinate with chef for day to day, seasonal & festive season menu with guest likes
& dislikes.
• Projecting & improvising co image through effective public relation exercise &
maintaining standard
• Strictly enforcing the standard operation procedures lay down by the company
• Mentoring the team for excellence through routine and customer audit
• The ability to ensure the proper image is being maintained by all team members with
respect to grooming and uniform standard
Organization: R.K.H.S Designation: Trainee executive
Duration: Mar. 2007 to JULY 2007 Location : Gujarat
Key Responsibilities:
• Handling the whole bar operation with the bar snacks.
• Handling buffet restaurant efficiently.
• Managing a team of 40 peoples efficiently.
• Looking After the guest houses.
• Handling guest complain & solve their.
• Insuring the quality & quantity of both food & beverage.
• Clarifying the audit complain.
• Maintaining proper stock.
• Taking briefing & providing training to the staffs on a daily basis.
• Preparing cocktails & mock tails for the guest.
Industrial training:
• Completed 6 Months Industrial Training in F & B Service, Food Production,
Housekeeping & Front Office from: -Intercontinental The Grand Resort Goa
• Gone through Casual Training and Vocational training number of times in Taj Bengal,
ITC Sonar Bangla &Hyaat Kolkata.
Academic Credentials
 BSc. fromF.M. University, Orissa in 2003.
 Higher Secondary from Orissa Council Education, in 1999-2000
Computer Proficiency:
 Completed Basic in computer from NIIT in 2004.knowledge of DOS ,Windows ,MS-
Office(world, Excel, PowerPoint) Internet
Personal Details
• Date of Birth : 16th Aug. 1981
• Father's Name : Bijay Kumar Pattanayak
• Marital Status : Married
• Permanent Address : At-Uladi
P: 0-D.Nadbani
Via-Kamarda
Dist: Balasore (Orissa)
• Email:- : rajesh.pattanayak282@gmail.com
REFERANCE: Would be furnished on demand
(Rajesh Kr.Pattanayak)
Dist: Balasore (Orissa)
• Email:- : rajesh.pattanayak282@gmail.com
REFERANCE: Would be furnished on demand
(Rajesh Kr.Pattanayak)

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Resume of Rajesh Pattanayak (2)

  • 1. Rajesh Kumar Pattanayak H.NO.13 Ranibazar Bikaner, Rajasthan Mobile: 7389910097 PERSONAL SUMMARY A capable, results orientated manager with experience of leading high performance teams and of successfully increasing efficiency and productivity whilst reducing costs and inefficiencies. Ability to keep a level head at all times, nurture and grow a business, evaluate opportunities and risks and also deliver innovative new solutions to challenges. Possessing excellent client facing and configuration skills and highly successful in helping define company direction, achieving goals and optimizing business. Currently looking for a suitable managerial position with an ambitious company. Target Industries – Hotels, Mall, Cinema, Professional Synopsis:  A hospitality professional (F&B service, cinema operations) with around 4yrs of experience in Hotels and 5 year experience in cinema industry.  Insightful experience in Cinema operations and Management with special focus on guest satisfactory services, keeping upkeep of property, cost control, Budgeting, inventory control, training and development.  Adroit in assessing existing processes, and accordingly designing & implementing measures aimed at enhancing process of revenue generating, minimizing the cost, increasing profitability and organizational effectiveness.  An effective communicator with excellent relationship building & interpersonal skills, problem solving & organizational abilities. Professional Qualification:  Completed 3Yrs. Integrated Degree & Diploma Course In Hotel Management From Institute Of Hotel & Restaurant Management, Approved by All India Council for Technical Education [A.I.C.T.E] & Punjab Technical University [PTU]. Current Organization: Carnival Cinema. Duration: 17th Dec 2015 to till date Designation-Cinema Manager Key Responsibilities: • Responsible for achieving all performance related targets. • Responsible to coordinate with third party vendors. • Responsible for audit quarry. • Responsible for property maintenance and housekeeping. • Ensuring that best practice is followed in safety, legality and quality of service. • Assisting company accountants in the formulation of forecasts and budget.
  • 2. • Providing leadership and management to the business and fully responsible for the day to day running of various departments. • Focused on developing programs that deliver efficiencies and playing a leading role in the day to day operation. • Directing various business departments to ensure the smooth running of the company. • Resolving contractual and commercial issues and disputes. • Training and leading a large team, providing discipline and performance feedback. • Developing positive direct relationships with key business contacts. • Scheduling workload to meet priorities and targets. • Possessing personality, energy & charisma to inspire, lead and develop staff. • Involved in the recruitment and mentoring of new staff. • Maintaining excellent relationships with client • Undertaking staff performance reviews. • Excellent hands on management & communications skills. • Admirable experience in managing food services and supervising work of theatre employees • Exceptional knowledge of retail sales and principles • Remarkable ability to manage public and staff • Ability to train juniors in managing theatre • Familiarity with methods and techniques of crowd control • Skilled to schedule staff for security and ticket windows duties. • Outstanding skills to control and manage crowd effectively • Ability to resolve patron problems in a prompt and efficient manner • Proficient in front office theatre operations. • Solid understanding of customer satisfaction. Organization: Inox Leisure LTD. Duration: 14 July 2009 to 12th Dec 2015 Designation- Duty Manager Key Responsibilities: • Reporting to General Manager. Develops and implements strategic plans, marketing plans, budgets, training and goals program to ensure optimum customer satisfaction by means of high service standards, sales potential and profitability on an on-going basis. Responsible and Accountable for desired profitability of the respective unit. • Manages the functions of all personnel through direct and indirect supervision of subordinates & colleagues. • Monitors the present and future trends, practices and systems in the Multiplex industry, determines and ensures execution of competitive programs. • Oversees and directs the personnel function of the Multiplex including recruitment, hiring, orientation, coaching, counseling, training, performance appraisals and succession planning. • Be responsible for the security and safety of customers and employees and building, and ensures emergency procedures are established, well publicized, practiced and reinforced. • Monitors applicable laws and regulations and ensures compliance with the same. • Conducts profit and loss review meetings on a monthly basis with other heads of unit and plan strategies for maximizing sales.
  • 3. • Monitors, maintains daily performance records and analysis of MIS report • Maintains harmony and best work environment in the multiplexes • To implement policies and procedures to enable smooth flow of day to day operations. • Upkeep and maintenance of property. • Effective Movie programming. • Taking bulk booking frequently & effectively. • Liaising with mall Management / Local administration. • Implementation of systems & maintaining effective control for all cash transaction areas – F&B, Ticketing & Telesales and all revenue points. • Ensuring speedy resolution of queries/ grievances so as to optimize patron satisfaction levels. • Organizing events, promotions etc. to optimize brand visibility and maximize revenue. Performs any other assignments as defined by the needs of the Multiplex or as directed by the UM & RGM from time to time. • Customer Service and Hospitality, Customer complains handling in day to day shifts. • Managing the customer satisfaction from every aspect of operations. • Maintain healthy relationship with the personnel of other departments • Impart training to the staff at frequent intervals by way of effective briefing and personalized attention. • Ensure that sufficient levels of stock are maintained for food, beverages and stationery. • Ensure that there is adequate number of staff on each shift and the staff present is well groomed and their proper allocation done. • Responsible to co-ordinate with marketing team for all kind of promotion & to optimize brand visibility. • Responsible to co-ordinate with programming team for effective programming to generate more revenue. • Responsible for preparing budget & achieve the targets. • Responsible to co-ordinate with vendor’s & operation support team for proper stock supply, to avoid loss of revenue & not availability. • Responsible to run the multiplex as per company norms/ sop. • Responsible for Audit query. • Responsible for cost controlling, related to operational & other expenditures. • Responsible for all the form & formats duly fill, sign & maintain. As per company norms/sop • Proper utilization of manpower. Organization: Sayaji Hotel Designation: captain Duration: From Since Mar. 2008 to July2009. Location: Indore Key Responsibilities: • Looking after 160 cover Ala-cart restaurant (Blue Lagoon) with room service & 64 cover Ala-cart restaurant (Sanchi). • Providing training to the staffs on a daily basis.
  • 4. • Managing effectively a team of professionals as captain across hospitality & guest relationship • Analyzing and resolving guest complaints as well as coordinating with various department s • Co-ordinate with chef for day to day, seasonal & festive season menu with guest likes & dislikes. • Projecting & improvising co image through effective public relation exercise & maintaining standard • Strictly enforcing the standard operation procedures lay down by the company • Mentoring the team for excellence through routine and customer audit • The ability to ensure the proper image is being maintained by all team members with respect to grooming and uniform standard Organization: R.K.H.S Designation: Trainee executive Duration: Mar. 2007 to JULY 2007 Location : Gujarat Key Responsibilities: • Handling the whole bar operation with the bar snacks. • Handling buffet restaurant efficiently. • Managing a team of 40 peoples efficiently. • Looking After the guest houses. • Handling guest complain & solve their. • Insuring the quality & quantity of both food & beverage. • Clarifying the audit complain. • Maintaining proper stock. • Taking briefing & providing training to the staffs on a daily basis. • Preparing cocktails & mock tails for the guest. Industrial training: • Completed 6 Months Industrial Training in F & B Service, Food Production, Housekeeping & Front Office from: -Intercontinental The Grand Resort Goa • Gone through Casual Training and Vocational training number of times in Taj Bengal, ITC Sonar Bangla &Hyaat Kolkata. Academic Credentials  BSc. fromF.M. University, Orissa in 2003.  Higher Secondary from Orissa Council Education, in 1999-2000 Computer Proficiency:  Completed Basic in computer from NIIT in 2004.knowledge of DOS ,Windows ,MS- Office(world, Excel, PowerPoint) Internet Personal Details • Date of Birth : 16th Aug. 1981 • Father's Name : Bijay Kumar Pattanayak • Marital Status : Married • Permanent Address : At-Uladi P: 0-D.Nadbani Via-Kamarda
  • 5. Dist: Balasore (Orissa) • Email:- : rajesh.pattanayak282@gmail.com REFERANCE: Would be furnished on demand (Rajesh Kr.Pattanayak)
  • 6. Dist: Balasore (Orissa) • Email:- : rajesh.pattanayak282@gmail.com REFERANCE: Would be furnished on demand (Rajesh Kr.Pattanayak)