Monica Gray is seeking a managerial position where she can utilize her leadership, organizational, and communication skills. She has over 15 years of management experience at Sam's Club/Walmart where she partnered with department managers and team members to provide training, supervision, and coaching. She also ensured customers received superior customer service experiences. Her most recent role was as a manager at Variety Wholesale where she managed operations teams to achieve business targets and assisted in developing standard operating procedures.

1. Monica Gray
5612 GRAY PARK DRIVE
CHARLOTTE N.C.28269
704-431-7608
objective
To obtain a Managerial position where I can utilize my leadership,
organizational, and communication skills to lead a positive team and
customer service orientated environment.
Experience
2016 - 2016 Variety Wholesale Charlotte, NC
Management
● Manage and direct operations team to achieve business targets.
● Assist in developing or updating standard operating procedures for
all business operational activities.
● Building strong relationship by addressing customer issues and
complaints in a timely manner.
● Assist in employee appraisals, promotions, compensation and
termination based on the performance review.
● Interviewing, recruiting and training candidates.
● Manage work assignment and allocation for staff.
● Work in compliance with company policies and procedures.
2000 - 2016 Sam’s Club/Walmart Charlotte, NC
Management
▪ Partnered with Department Managers and Team Members to provide
training, supervise, and coach.
▪ Schedule and conduct employee evaluations.
▪ Ensure customers receive a superior customer service experience.
2009 - 2011 Behavior Health Charlotte, NC
Registrar
▪ Ability to multi-task
▪ Assist visitors, patients, and family members with needs.
▪ Provide positive customer service experiences.
▪ Register Patients and Data entry services.
2008 - 2009 Marshall’s Charlotte, NC
Coordinator
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2. ▪ Oversee daily activity of Cashiers.
▪ Provide a superior customer service experience.
▪ Mark-downs, inventory, pricing, labeling.
▪ Clerical Duties.
Education
1979 - 1983 Scotland High School Laurinburg, NC
References
Supplied upon request
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