Michael Ciurleo has over 8 years of experience in sales and customer service roles within the banking and retail industries. He has a proven track record of exceeding sales goals and turning around underperforming teams. Currently he works as a senior teller and branch manager at Citibank, where he has received national recognition and several awards for his sales performance, operational excellence, and leadership.

1. Michael Ciurleo
10606 Camino Ruiz | San Diego, CA 92129 | 858.232.6183 | Mciurleo7@gmail.com
SUMMARY OF
QUALIFICATIONS
• Dynamic, results-driven sales strategist with 8+ year proven track record of achievements and
demonstrated success driving sales production and customer service growth.
• Solid track record of securing affluent clients and increasing brand vision to grow market share.
Consistent in building new business, securing customer loyalty, and forging strong relationships with
external business partners and other centers of influence.
• Strong business and sales coach with exceptional business acumen and innate leadership abilities to
maintain and grow top performing sales teams.
• Demonstrated success in personnel administration, development of improved training programs, change
management, branch and customer communications, and performance management.
• Successful in growing business through implementation of program, policies, products and services and
the methodology to ensure success. History of record efficiencies as a teller supervisor.
• Superior organizational skills and the leadership and discipline to foster positive growth and develop and
motivate both colleagues and staff to reach sales goals and maintain operational health.
• History of successfully turning around under-performing locations, programs and personnel through
implementation of change management activities including staff retraining.
• Superior audit and analysis abilities successful in identifying operational deficiencies and developing and
implementing remedies. Strong sense of priorities, a keen eye for detail and a valued reputation for
integrity.
PROFESSIONAL HIGHLIGHTS
2013 – Present CITIBANK, N.A., San Diego, CA
Three years of success as a top nationally ranked Branch Teller with leading global financial institution.
History of successfully turning-around underperforming sales campaigns. Successive assignments and
accomplishments include:
Branch SeniorTeller, Vault Teller, Line Leader #337; Mira Mesa
• Nationally ranked branch teller. One of top producing tellers in San Diego market ; met or exceeded all
quotas and carious metric goals throughout tenure and individually accountable for achieving nearly
100% of sales goals over a span of three years.
• Instrumental in complete turnaround of under-performing sales team; set higher expectation and
implemented individual development plans.
• Teller Supervisor, Several company awards in recognition of strong sales performance as well as strong
operational health and successful audits
• Assumed leadership of underperforming branch following tenure as an Operations Manager.
• Directed all aspects of branch operations, customer and community relations, adherence to corporate
brand standards and best practices, staff management and training, branch communications, de-
escalation and resolution of elevated customer service scenarios, and team management.
• Administrated complete change and performance management program.
• Provided comprehensive staff re-training, establishment and implementation of performance
objectives and goals.
CORE COMPETENCIES
• HIGH IMPACT SALES PRESENTATIONS • PRODUCT & SERVICES SALES • COMMUNITY & PUBLIC RELATIONS
• COMPLIANCE ASSURANCE & TRAINING • EMPLOYEE DEVELOPMENT & TRAINING • CHANGE MANAGEMENT
• RELATIONSHIP MANAGEMENT • PROCESS DEVELOPMENT & OPTIMIZATION • MENTOR & INSTRUCTOR
• BOOK OF BUSINESS GROWTH • BRANCH & CORPORATE COMMUNICATIONS • DOCUMENTATION & REPORTING
• TEAM PERFORMANCE MANAGEMENT • RISK IDENTIFICATION & MITIGATION
Software Proficiencies: Microsoft Office Suite including Word, Excel, PowerPoint & Outlook;
various proprietary POS solutions.

2. • Grew client and community relations and financial product and services sales through improved
prospecting, product value quantification, and developing community and bank-based financial
seminars for customers and the community.
• Managed daily operations of the bank by effectively coaching and training all employees on bank
products, policies and procedures.
• Performed monthly, quarterly and annual compliance audits on all employees, cash drawers and
vault procedures.
2010 – 2013 BANK OF AMERICA Escondido, CA
Merchant Teller, ATM Custodian
• Assisted clients in their selection of various accounts and financial services; cross-selling the Bank's
products and services by leveraging lead generation systems and techniques, while identifying new
prospects and cross-selling opportunities with current clients. Understand and consistently adhering
to all operational controls to ensure branch operational health to ensure successful audits.
• Attained status as top five teller in the entire company for 2 consecutive years in multiple categories
of sales productivity. Referred DDA accounts, new credit cards and earned the sales champion.
• Received multiple awards for increasing overall Customer Service, DDAgrowth & DDAdollars.
• Earned the prestigious “Star Teller Award” for customer service and top referrer
2008 – 2010 MACYS., Escondido, CA
Retail Sales Consultant
• Proactively marketed new customers through in-store collaboration and in-aisle prospecting efforts.
Opened card accounts, cross-sold products and services that resolved customer service issues
through conflict resolution.
2007 – 2008 SAN DIEGO MERCEDES BENZ
Service Greeter
• Drove departmentandstore service.Consistentlyachieved customerrecognition.
• Managed andmotivatedteamtoincrease service sales andforecastingfuture salesvolumesto
ensure appropriate inventorylevels&maximize dailyprofits.
2005 – 2007 NORDSTROM., La Jolla
Logistics – Shipping and Receiving
EDUCATION
2005 - 2008 ASSCIOATES DEGREE – GENERAL STUDIES
SAN DIEGOMESA COLLEGE
2001-2005 RECEIVED DIPLOMA
TORREY PINES HIGHSCHOOL
SPECIALIZED TRAINING
2013–Present CITIBANKSEMINARS& WORKSHOPS
Ongoing training inCredit Fundamentals, complianceassurances,best practices, banksecrecy,anddynamic
federalregulationsandpoliciesregarding lendingandfinancialproductssales,servicesandreporting.
AWARDS
2012–2016 CitibankStarAward(top10%nationally).