1.
JORDAN ROSE
BRZEZINSKI
SUMMARY
A self­motivated, high­energy ​CUSTOMER SERVICE MANAGER​ with extensive
experience coaching, mentoring, and developing effective teams, managing
projects and promotions, merchandising and creating visual displays, and
maintaining the highest ethical, safety, and sanitation standards in
high­volume grocery, retail, and foodservice environments. A reliable,
creative problem solver who learns tasks quickly and prioritizes team
communications in order to achieve productivity and profitability objectives.
A trusted, detail­oriented performer who consistently improves operational
efficiency and organization in support of customer satisfaction. A passionate
creator and lover of all things music.
EXPERIENCE
​Customer Service Supervisor​ ​2013­Present
WHOLE FOODS MARKET LINCOLN PARK​, Chicago, Illinois
● Promoted to supervise at high volume flagship location
● Oversaw daily floor operations for team of ​120+​ employees
● Worked as receptionist
● Processed all customer refunds, exchanges, comments, and concerns
● Worked closely with all departments and store leadership
● Accountable for store­wide cash distribution and daily auditing
● Mentored and motivated all team members to uphold Whole Foods
Market’s standards and helped further many careers within the company
​Customer Service Associate Team Leader​ ​2011­2013
WHOLE FOODS MARKET LAKEVIEW​, Chicago, Illinois
● Assisted managing every aspect of the Customer Service team
● Upheld the highest customer service standards in the retail industry
● Effectively wrote schedule and completed payroll for team of ​40+
● Administered all corrective action and team member counseling
● Planned team­building events and activities
● Responsible for all front end visual merchandising
● Created training materials and pathways for further team member
development
● Oversaw ordering of all supplies, packaging materials, and promotional
merchandise on a weekly basis
● Developed quarterly donation campaigns and incentives
● Received multiple awards including: ​Donation Leader and Outstanding
Team Member of the Month
● Traveled to assist in training and opening stores in both the US and Canada
SKILLS
❖ customer
service
background
❖ trained
musician
❖ basic html &
css skills
❖ fraud
detection
experience
❖ social media
& PR
knowledge
❖ quick learner
❖ gear
enthusiast
❖ lover of
synthesis and
production
MUSIC
Sexy Fights
Lead Singer &
Songwriter
sexyfightsmusic.com
CONTACT
(630) 935­2072
jordan.brzezinski@
gmail.com
Logan Square
Chicago, Illinois

2.
Customer Service Supervisor​ ​2011
WHOLE FOODS MARKET LAKEVIEW​, Chicago, Illinois
● Promoted to supervisor after 6 months of employment
● Oversaw daily floor operations for team of ​40+​ employees
● Worked as receptionist
● Processed all customer refunds, exchanges, comments, and concerns
● Worked closely with all departments and store leadership
● Accountable for store­wide cash distribution and daily auditing
● Mentored and motivated all team members to uphold Whole Foods Market’s standards and helped further many careers within
the company
Customer Service Cashier​ ​2010­2011
WHOLE FOODS MARKET LAKEVIEW​, Chicago, Illinois
● Provided excellent customer service while accurately completing customer transactions and meeting productivity goals.
Performed any and all bagging duties and upheld all sanitation standards.
● Achieved notable success in donation drives and supporting store programs
● Took on many additional responsibilities to assist team
● Received multiple awards including: ​WFM Rookie of the Month, WFM Outstanding Customer Service, and Donation
Leader
Visual Merchandiser and Accessories Specialist​ ​2008­2010
FOREVER 21, LOMBARD, IL & MICHIGAN AVE, CHICAGO IL
● Managed and merchandised entire accessories shop at flagship location
● Held responsible for receiving and processing all department’s daily shipments
● Oversaw all major merchandising and visual displays within department
● Worked floor sets and held responsibility for designing displays that upheld company standards
● Provided and oversaw all customer service within the department
● Maintained retail standards of the shop and organized back of house inventory throughout the day in very high traffic, high
volume environment
● Received Forever 21 Perfect Attendance Award
Sales Associate Keyholder ​ 2007­2008
The Afternoon Art Gallery, Oak Brook, Illinois
● Held responsibilities including opening and closing shop, inventory, merchandising and creation of visual displays.
● Served as shop cashier, with responsibilities including customer service and shop upkeep.
​Waitstaff​ 2006­2007
Pompei Restaurant, Oakbrook, Illinois
● Provided excellent customer service in a table service environment
● Maintained stringent food preparation and sanitation standards
EDUCATION
​Willowbrook High School, Diploma​ Graduated 2009
● Received Human Relations Award for displaying genuine concern for others and promoting positive and caring relationships
among students and teachers
​Stacey De. & Company School of Performing Arts​ Graduated 2009
● Competitive, award winning Vocal Performance student
​Moksha Yoga Work­Study Program​ 2013
● Volunteer program to work as Front Desk administrative employee. Responsible for customer services, class registration,
reception, and inquiries.
​References available upon request
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