This document is a resume for Kerri L. Leon that summarizes her professional experience in customer service management roles spanning over 15 years. She has held various positions with Bealls Department Stores, Target Stores, and Progressive Restaurants, where she consistently achieved high customer satisfaction ratings and improved business performance. Kerri L. Leon has expertise in areas such as customer service, retail operations, and team management.

1. Kerri L. Leon
6746 SE 12th
St.
Ocala, FL 34472
KerriLeon@ymail.com Cell: 352-433-6607
Dedicated customer service manager with 15+ years of experience in “big box” retail and food service settings.
Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of
underperforming operations.
Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer
service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality
and store operations policies.
Areas of Expertise
Customer Service Management
Complaint Handling & Resolution
Retail Operations Management
Customer Satisfaction Enhancement
Front-End Supervision
Sales & Margin Improvement
Teambuilding & Training
Cost-Reduction Strategies
Order Fulfillment
Professional Experience
Bealls Department Stores — Ocala, FL 01/2013 to Present
Merchandise Manager – 03/2014 to present
Operations/HR Manager - 07/2013 to 03/2014
Area Manager – 01/2013 to 07/2013
Have taken on multiple roles in the Bealls family organization to prove my global capabilities and talents as a Manager driving
positive sales results not only in my current store but the ones I have been willing to transfer to. I have developed associates
while building team morale through challenges set in a positive environment.
Selected Contributions:
Managed several departments as Area Manager which included, Young Men’s, Men’s, Juniors, Kids, Baby, & Home
Visual merchandising: Wall configures, merchandise moves, mannequin & form changes
RTV and MOS completion
Completed weekly schedules, scheduling to the business maintaining allocated payroll
Developmental ownership to promote
Drives Credit and Email goals daily
Supported help in one of our Tallahassee POC Stores
Associate Interviewing/Hiring/Orientations, Reviews, and Scheduling
Planned, executed, and Judged “Who Want’s to be Star” competition
Was chosen for support help for Re-grand opening, Destin FL
Executed 2 Back to School Fashion shows involving Community Partners
Been involved with Buyer and Partner visits within 2 stores
Completed floor adjacency moves for new re-lays
TARGET STORES — Ocala, FL 03/2006 to 01/2013
Senior Team Leader - Hardlines, 05/2010 to 01/2013
Team Leader – Guest Services, 07/2006 to 05/2010
Team Leader – Garden Center, 03/2006 to 07/2006
Foster an environment by managing execution of daily tasks including transition workload, Talent Management through
development while engaging and maximizing relationships.
Selected Contributions:
Captainships, which included Battery Side Cap’s, Gift Cards, Holiday Transition, United Way, Sales Floor Speed, Equipment
Repair, Electronics Accessory Attachment Rate Percentage, Safety, Team Score for In On Time, Front End Supply &
Replenishment, Cosmetic Make-Over, Project Backup
Crossed Trained in Cash Office as well as in Pharmacy, which includes HIPAA Certification

2. Trained other managers within District, including Team Leaders, Senior Team Leaders, and Executive Team Leaders
Continually Drive focus for Credit and Store Performance Scores through Partnerships with team members and vendors
Own personal development for learning new skills
Drove YTD Green Survey Scores & made payroll YTD for 2011, Top District Store for REDCard Conversion
Community Volunteering for National Night Out, and United Way Bowl-A-Thon
Team Member Interviewing/Hiring, Reviews, and Scheduling
Biweekly Business Walks focusing on wins and opportunities, and Monthly Contribution recognizing top performers and those
with performance opportunities
Involved in daily transition workload ensuring Green results
PROGRESSIVE RESTAURANTS — Ocala, FL 12/1997 to 03/2006
Assistant Manager
Promoted to different management levels and successfully managed under the same ownership with oversight for a casual
service dining experience. Recruited, and directed employees and managed sales, inventory, merchandising and cost
controls. Coordinated customer appreciation events for various branches. Maintained high standards in sanitation and safety
and complied with regulatory guidelines.
Selected Contributions:
Store of the Year – 2005 Award receiving managing team member.
Assistant Manager of the Year 2000
Introduced training programs that enhanced team performance and helped build a motivated workforce.
Education and Training
OZARK HIGH SCHOOL — Ozark, MO 06/2005
High School Diploma
Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss
prevention, time management, leadership, performance assessment and food safety. Non-Violent Intervention Certification,
Food Safety Certification Manager through The National Registry of Food Safety Professionals, Crowd Control, Media
Relations, Hazardous Materials.