1. Antonia Juarez
3851 SafeHarbor Way
Reno, Nv 89512
Phone: 775-430-8038
E-mail: antoniajuarez1979@yahoo.com
Objective
I am seeking a position to use my organization abilities and intensive customer service skills.
Education
Boswell High School, Saginaw, Texas September 1994 - June 1997
Certificates
Phlebotomist
Experience
Customer Service Representative January 2013 - July 2013
Giant Dollar, Reno, Nv
* Followed up with customers to ensure satisfaction.
* Cash Register, stocking shelves, and cleaning.
Front Desk Receptionist June 2003 - September 2003
Budget Suites, Las Vegas, Nv
* Completed forms and contracts.
* Gathered information about products, complaints, policies, and accounts, by phone or in person.
* Determined charges for services requested.
* Collect deposits, payments, or arrange for billing. Kept records of all transactions.
Phlebotomist April 2000 - May 2003
Community Memorial Hospital, Ventura, Ca
* Drew blood from patients' veins, capillaries, and arteries, using a variety of tools and methods.
* Matched lab forms to patient specimen tubes.
* Disposed of biohazardous materials, such as blood, tissues, and contaminated sharp needles.
* Entered patient information into office computers.
* Organized or clean blood-drawing trays, making sure instruments are sterile or are first-use.
Call Center Rep January 1999 - March 2001
Harbor Freight Tools, Camarillo, Ca
* Completed forms and contracts. Examined customer claims.
* Gathered information about products, complaints, policies, and accounts, by phone or in person.
* Checked product warranties, merchandise, or sales data. Made any corrections or changes to
customers' accounts.
* Determined charges for services requested. Collect deposits, payments, or arrange for billing.
* Referred unresolved complaints to other departments or supervisors.
* Followed up with customers to ensure satisfaction.
Hostess/Waitress January 1998 - September 1998
Marie Callenders, Oxnard, Ca
* Checked customers' identification before serving alcoholic beverages.
* Accepted payments or refer customers to cashiers.

2. * Relayed orders to the kitchen or enter orders into computers.
* Memorized or write down orders from customers. Took orders from customers.
* Observed customers to find out if anything else is needed. Determine when the meal and beverages
have been finished. Served meals to customers or direct customers to buffets.
* Compute the cost of meals and prepare checks