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Edwards,Jeffrey Resume-Manager
- 1. EXCEPTIONAL TEAM LEADER•LOYAL • PROFICIENT Jeffrey August Edwards 105 Ben Dr. Gulfport, MS 39503 Cell: 228.547.1279 Jedwa0828@gmail.com PROFESSIONAL PROFILE • 20+ Years of successful customer service management experience within the automotive & retail industry. • Decisive hands-on manager with an interactive management style able to lead several service teams and administrative staff. • Take-charge manager who resolves difficult situations under adverse conditions. • Dedicated, hardworking individual with the intercommunications skills to work at all levels of the organization. • Organized, efficient and able to balance multiple tasks simultaneously. • Highly motivated self- starter who maintains high team morale • Innovative troubleshooter and problem-solver who excels at developing creative ideas. AREAS OF EXPERTISE • Service Repairs Analysis • Operational Policies & Procedures • Technical Knowledge & Efficiency • Maximize Profit • Directing High Producing Teams • Warranty Expertise • Remarkable ability to communicate with customers on the phone. • Financial Management • Policies & Procedures • Operations Management • Team Building EXPERIENCED AUTOMOTIVE-RETAIL MANAGER Attentive Manager who draws on extensive knowledge of automotive and retail sales to generate revenue and maintain productivity. Skilled at assessing customer needs, gauging feedback and allocating personnel resources. Specialize in applying customized productivity measures. PROFESSIONAL EXPERIENCE Tire-Service Manager, Firestone,Gulfport, MS, &Baton Rouge, LA, July 2011 to September 2016 • Recommended and assisted in the implementation of goals and objectives; established schedules and methods for providing vehicle maintenance and repair services; implement policies and procedures. • Drastically increased sales by encouraging and implementing training for employees on customer satisfaction and warranty. • Coordinated automotive repairs and maintenance services to obtain maximum utilization of automotive equipment and prevent operational delays in other departments. • Assisted shop manager in opening and closing shop. • Prepared ways to promote company name and ensured quality service to customers. • Provided support to all employees in in-shop processes. • Analyzed customer vehicle(s) and provided an estimate of necessary changes and repairs required. Store Manager, Midas, Biloxi, MS, June 2008 to July 2011 • Responsible for leading all activities within the shop to achieve positive sales results. • Managed all daily operations and coordinated all daily activities to provide linkage between technicians and management staff. • Ensured customer satisfaction and retention through the direction of all shop personnel in the performance of quality vehicle repair and maintenance services. • Controlled all costs through such activities as inventory and asset management, maintained outside purchases, implemented multiple preventative maintenance programs for shop equipment, ensured that quality service work is performed on customer vehicles at the first visit, and ensured compliance with environmental and safety procedures. • Lead and managed all human resource tasks at the facility to promote effectiveness with every employee and promoted teamwork within the shop. • Promoted the shop and its services through exceptional customer interactions, made sure the shop was always clean and presentable, and by participated in sales promotions. • Improved facility sales substantially while also retaining customers loyal to the shop. • Maintained knowledge of point-of-sale software programs, and mathematical skills to create billings, estimates and to control inventory levels. • Personally controlled all cash management and loss prevention.
- 2. EXCEPTIONAL TEAM LEADER•LOYAL • PROFICIENT J. Edwards • Page Two CERTIFICATIONS & LICENSURES • ASE Certification: Brakes/Steering & Suspension • Refrigerant (A/C) License • Pilots License EDUCATION & TRAINING • Bachelor of Electrical Engineering, Louisiana State University, Baton Rouge, LA 1984-1986 (incomplete) • High School Diploma, American Community of Schools, Knightsbridge London, UK May 1980 • Army National Guard, Helicopter Pilot, Rank CW3, Battalion Life Support Officer, Lake Front Airport New Orleans, LA, August 1989-October 2001(Active & Reserve) Honor Graduate Basic Training & Artillery, Distinguished Honor Graduate Flight School COMPUTER SKILLS • Proficient with Microsoft Excel, Word, Power Point and Outlook 365. • Capable of learning new Software programs promptly and efficiently Brand Central Department Manager, Sears, Biloxi, MS, February 2007 to March 2008 • Dramatically improved and maintained CSI through the implementation of proactive, customer-oriented sales and service management techniques with the goal of earning customers for life. • Implemented effective customer service procedures to encourage positive feedback. • Spearheaded daily operations and accountable for recruitment, and training of store personnel. Instrumental in driving sales, delivering exceptional. customer service standards via effective mentoring and motivating strategies. • Supervised and managed up to 30 associates. • Proficiently handled loss prevention, visual standards, defined and achieved monthly goals. Hardware Department Manager, Sears, Biloxi, MS, January 2006 to February 2007 • Organized department operations to comply with company's policies and procedures. • Monitored the activities of staff and evaluated their performance. • Accounted production goals of the department. • Maintained high level of productivity to reach targets. • Collaborated with other department heads to improve production reach target sales. Automotive Store Manager (Multiple Stores), Sears, Biloxi, MS, & Baton Rouge, LA, August 1997 to January 2006 • Coordinated service orders with technical staff ensuring quality control through entire service process. • Established and maintained a safe work environment. • Oversaw entire service department ensuring complete customer satisfaction. • Ensured maintenance of good ethical standards in everyday activities. • Maintained all vehicles and made necessary repairs if assistance was needed. • Monitored all warranty claims and initiated processes per requirement. • Developed a team and trained it per requirement to facilitate sales. • Scheduled all activities in assistance with service personnel. • Reviewed employee performance on a regular basis and ensured customer satisfaction. • Managed and monitored work flow in shop. References and recommendations are readily available from all levels of staff upon request.