Vikas Bhalla has over 10 years of experience in business development, branch management, and operations management. He is currently the Manager of Sam's Sports Bar in Kent, Washington, where he oversees staff recruitment, sales, marketing, and finances. Previously, he held branch manager and operations roles at several financial services and insurance companies in India, where he exceeded sales targets, recruited agents, and ensured high quality customer service. Bhalla has an MBA and postgraduate diplomas in tourism/hotel management and computer skills. He is seeking a new challenging opportunity that utilizes his analytical and technical abilities.

1. VIKAS BHALLA
M.No. 425-233-0062 E. mail: Vikas_Bhalla01@yahoo.com
Linkedin : https://in.linkedin.com/in/vikas-bhalla-b9b0b428
Objective
Seeking a challenging and rewarding opportunity in the Industry which is inline with my academic background and
which effectively utilizes my analytical and technical skills
CAREER SUMMARY OF SKILLS
• An articulate MBA with experience of 10+ years in Business Development, Branch Management Responsibility in
terms of Business Development & Administration, optimized performance with team spirit and process
management.
• Consistent performer with strong track record of exceeding performance benchmarks. Fully conversant with
operational as well as Business Development.
• Ability to produce clear, concise procedural documentation, eliciting accurate MIS to Reporting Management &
responding to the inquiries. Ability to exercise tact/ diplomacy & deal with people in the effective manner using
negotiation & persuasion skills to establish/ maintain relationships
• Preference for building a network of servicing units accountable for retaining customers through excellent delivery
and generating additional business growth. Perfect team leader, trainer and a motivator having ability to led
individual units and integrate team efforts to maximize team efficiency.
PROFESSIONAL EXPERIENCE
SAM’s Sports Bar, Kent- WA-98031 July-14 till date
Manager
Recruitment of Staff for Bar as well as Kitchen.
Cash inflow of Bar Sales as well as issuance of Checks to vendors.
Arrangement of Bands/DJ or events of different dates and scheduling of staff according to need to control on
Labour cost.
Ordering of Liquor & Food Items weekly.
Coordination with Sales rep of Liquor & Food Vendors as well as event promotors.
Handling all sales & Marketing activities to promote Bar Sales.
Auditing of Sales and purchase invoices and calculation of Payroll & Tips reports.
Worldwide Immigration Consultancy Services July-12 to May-14
Branch Manager-Karnal
• Achieving Sales Targets of Branch in Product Mix of Immigration Products.
• Motivate Team members to do Marketing Activities & achieve their Monthly as well as Quarterly Targets in
available Product variety.
• Organize Seminars in provided area to generate sufficient leads for further achievement of Sales targets for team
members.
• Branch Administration in terms of Petty cash, Retaining amt. Submission to Bank, Customer Services
• Coordination development in between team members & HO depts.
• Responsible for Branch Performance -Profitability, team developments & suggestion to management for possible
Advertisement, Brand promotional Activities in given Area.
• Review of team performance on a regular period.
TATA AIG LIFE INSURANCE CO. LTD, Karnal Dec 2007 to July-2012
Branch Operations In charge,
• Proposal Scrutinizing, U/W, Issuance, POS etc.

2. • Maintain TAT for all operational processes
• Responsible for Branch Renewal & Score Card. Win 2 times Paisa bolta Hai Contest in Renewal collections in
FY 2009-10.
• Agent recruitment process from licensing to commission and further services.
• Responsible for all the cash & cheque lodgement activity of the branch & verification of branch accounts.
• Carrying the onus of exclusive scrutinizing of proposal forms, ensuring completeness of application form with
minimum errors, auto underwriting control to the underwriting guidelines.
• Retaining customers by providing best possible service in terms of immediate response to enquiries, quick
execution of orders & by keeping the customer updated
• Control on Cashier activities.
• Accountable for quality standards & MIS maintained for Branch on Daily/ Monthly reports for my seniors.
•
INDIA BULLS CREDIT SERVICES LTD., Gurgaon Jun 2006 – Nov. 2007
Operations Officer
• Appraise worthiness of customer for loan applied according to policy.
• Decisions in disbursal of case after check of disbursal kit, cheques are filled according to process.
• Responsible for the Quality of Files after disbursal for authorization.
• Resolve pending, if raised after disbursal.
ULTIMATE FINANCIAL SERVICES LTD., Karnal Jul 2000 – May 2006
Sales Manager (Car Loans)
• Achieve the highest target slab in tough competition of Auto Loan Market.
• Decision regarding login of case & check that required documents are attached or not for approval according to
standards of quality.
• Provide Customer Services after sales and maintain back office working.
• Cooperate with team executives to achieve their monthly targets.
• Market generation through dealers, previous customers and other sources.
EDUCATIONAL CREDENTIALS
MASTER IN BUSINESS ADMINISTRATION
Kurukshetra University
Post Graduate Diploma in Tourism & Hotel Management
Kurukshetra University
BACHELOR OF COMMERCE
Kurukshetra University
Computer Skills
Certificate in Computer: IGNOU, MS Office, Internet
Date of Birth : 4th
July 1976
Hobbies : Listening to Music, Reading, Adventurous Activities
Languages Known : Punjabi, English and Hindi
References : Available on Request