1. Kelly Roy
PO Box 237
Gol Gol, NSW 2378
Phone: 0405 592 714
Email: kelstar78@gmail.com
PERSONAL STATEMENT: I am self motivated, organised, honest and
creative. I have exceptional communications skills and I am an excellent team member.
EMPLOYMENT:
2014-Present Clark’s Cellars Barmera
• Responsible service and sale of Alcohol
• Use of point of sale, eftpos and cash handling
• Price ticketing and merchandising
• General storekeeping & Weekly stock count
• Staff Training
• Inventory Receivables and placement
2014 -Present Waitress, Purple Carrot Catering
• Served food and beverages at a variety of functions
• Set tables, greeted guests, presented menus, made recommendations and answered
questions regarding food and beverages
• Assisted with food preparation
• Cleared tables, assisted with clean up
2006-2014 Retail Operations Manager, Leading Edge Telecoms
• Responsible for the overall performance of all stores in the areas of sales, customer
service, individual and team staff performance and morale
• Motivated and developed staff through coaching and continuous monitoring
• Interviewed and employed new staff members, ensured staff contracts were
complied with and provided feedback and additional training when required
• Ensured all staff complied with company policies and procedures, that training
manuals and sales journals were kept up to date
• Trained staff in and ensured compliance with Workplace Health and Safety and
Human Resource Policies including discrimination, sexual harassment, work place
bullying
• Organised and ran team meetings
• Provided excellent customer service throughout the entire sales process, followed up
customer issues and enquiries and eliminated heated situations before they
escalated
• Ensured KPI’s were met by all stores, all staff and myself

2. 2010 Workshop Tutor and Choreographer, Country Arts SA
Dance Mentorship
• Gained funding from Country Arts SA for professional development under the
Opportunities for Regional Artists program
• Choreographed a dance routine which was performed as part of the Riverland Youth
Theatre’s community arts festival, PlayFest_10
• Ran community workshops, recruited and trained community members, with no
dance experience, to be part of the performance
2007 Teacher and Choreographer, Mildura Eisteddfod &
Rosie Clark’s School of Dance
2003-2007 Sales Executive, Vodafone
• Front line sales, stock management, contract provisioning, compliance with company
policies and procedures, cash management, meeting KPIs
• Took part in training program including improving customer service skills, stress
management, improved sales techniques through role playing, learning to quickly
identify possible fraudulent activity
2003 Sales Team, Customer Performance Management
• Managed a portfolio of SME (small and medium enterprise) clients, including cold
calling to build client base, closing contracts and account management
2001-2003 Sales Assistant, Betts and Betts
• Provided excellent customer service
• Took part in Betts and Betts Values Training program including role playing and team
building activities, brainstorming sessions, and upselling skills
2001-2003 Dancer and Fire Twirler, Essential Talent,
Adelaide Convention Centre & Adelaide Casino
2002 Waitress, Merino on the Rocks
2000-2002 Sales Assistant, Adelaide Central Market
1997-2000 Production Worker, Robert Menz, Haig’s
Chocolate
1994-1996 Dance Teacher, Rosie Clark’s School of Dance

3. EDUCATION and TRAINING:
2014-Current Responsible Service of Alcohol
2006-2014 Telstra Learn.Achieve Training Program
2005-Present Cert III and IV Master Fitness Trainer, AIF
2002 Betts and Betts Values Training Program
1995 SACE II, Glossop High School
1984-2009 Dance Training: Jacqui Conroy’s School of Dance, Mr
William Carse, Rosie Clark’s School of Ballet and Tap,
Southern Jazz Dance Company, Leigh Warren and Dancers
REFERENCES
Tully Bates
Manager, Purple Carrot Catering
0409 872 811
tully.bates@purplecarrotcatering.com.au
Kerrin Williams
Previous Director, Leading Edge Telecoms
0408 852 635
Stephen Clark
Owner, Clark’s Cellars Barmera
0418 819 766
Tanya Lehmann
Personal
0437 293 627