The document discusses MakeMyTrip, India's leading online travel company. It summarizes MakeMyTrip's core values of empowerment, accountability, passion for winning, integrity, customer centricity, innovation, and teamwork. The company aims to offer a fun work culture with autonomy for employees and encourages innovation through hackathons and unique learning experiences. Motivation comes through rewards and recognition programs, and the visionary leadership maintains a balance of experimentation and accountability.

1. Great Place To Work®
Conference
Case Study: MakeMyTrip
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2. MakeMyTrip
• India’s leading online travel company
that has revolutionised the travel
industry over the years.
• Founded in the year 2000 by Deep Kalra, launched the India
operations in 2005, following its success in the US.
• Aims at offering a range of best-value products and services
along with cutting-edge technology.
• Created to empower the Indian traveller with instant booking and
comprehensive choices.
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3. Core beliefs of the Leadership team
Building a
strong
Employees are Cultural
Foundation
key that
stakeholders symbolises the
values
of the
Organisation.
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4. MakeMyTrip Values – A FIT RECIPE
Empow Accounta
erment bility
Passion
Fun @
for
work
Winning
Integrity Innovation
Customer
Teamwork
centricity
Respect
Excellence for
People
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5. MakeMyTrip – Symbolising A Unique Culture
Ownership
Autonomy to
make decisions
Fun @ Work Passion for Winning
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6. Values driven by the Leadership Team
Co-Founder
Keyur Joshi
Is the
Chief Fun
Officer
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7. Ownership – in the Real Sense
70 % Employees have been given ESOPs at MakeMyTrip
“My dad got his first set of stock
option at 46 and me at 26 –
how cool is that?”
- Divya Nambiar.
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8. Autonomy & Freedom to try New Ideas
Amitoj Singh
- A young lad in his late 20’s conceptualised a new business idea of starting a new
business vertical of Rail and Bus business travel.
- He got complete Trust, Support and Guidance from the leadership team and could
successfully implement this idea.
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9. Unique Experiential Learning
• Interesting & Exemplary ways of Learning:
- Eg: a seller at MMT who has a target of selling 50 Kashmir
packages every month is actually sent to every place and location on the
itinerary for him to be truly trained on the product and destination.
• Every year close to 10% employees in the organisation get such an
opportunity.
• Last year a team of close to 30 sellers went on a 9 country tour to Europe
to learn, understand and truly experience the place.
• Post the “Study Tour” trippers had specific targets to achieve from these
locations.
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10. Encouraging Innovation
• Experiment & Innovate is the message - its understood that
mistakes and learning from them are an integral part of this journey
Eg:Hackathon :
participants coded for 24 hours
at a stretch.
- The brief : make at least 1 app & make it live in 24 hours.
- The evaluation criteria: the app should be thorough, simple
and innovative.
The 24 action-packed hours of this Hackathon witnessed 21 live apps with Tomcat
configurations, 87 deployments & 11,436 lines of code generated.
This happened over 200 emptied cans of energy drinks!
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11. Developing Talent Pipeline
• Talking Talent Process
- Identifying high potentials
- Creation of Individual Development Plans
- Special assignments
- Coaching sessions
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12. Motivation through Rewards & Recognition
• Halla Bol (R&R) mails
• Peer to Peer recognition mails
• Customore mails
• Raving Fans
• Query Champion
• Monthly Quizzes winner
• Thanksgiving Day
• Appreciation from CEO mails
• Trip reward on achievement of sales target
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13. We are in this Together !
Handling Key Challenges & Collaborating for Success
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14. Key Learnings from MakeMyTrip
• Empower & Encourage
• Maintain balance between freedom to experiment & accountability.
• Be ready to take Risks.
The visionary leadership and the passion of employees ensures that it
never stops Dreaming and never stops Winning.
Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved

15. Global Headquarters India Office
Join the conversation
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