American Express presented on their total rewards program in India, which links compensation and incentives to business objectives through health, retirement, and work-life benefits. Their global rewards and recognition program recognizes everyday achievements and significant outcomes through praise, rewards, and celebrating loyalty. In India, over 75% of employees were recognized through a customized and consistent program that builds the brand and employee connection. Effectiveness is measured through high utilization rates in India and employee feedback.

1. American Express, India
Presentation for India’s Best Companies for Rewards & Recognition – GPTW Study
27th April 2012

2. Total Rewards @ American Express
Compensation
Linkage to business
objectives
Incentives Pay for Performance
Careers - Short Term
- Long Term
Flexibility & choice
Benefits Attract, retain &
Reward & - Health & Wellness
motivate a diverse
Recognition talent group
- Work-Life
- Retirement
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3. Rewards & Recognition
Global program, built on the following themes:
• Recognize efforts & everyday
Praise Effort achievements
Reward • Reward significant outcomes
Results
Celebrate • Service milestones with the
Loyalty Company
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4. Building the Brand
Customized for
Consistency Employee Connect
Business
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5. Measuring Effectiveness
Past year, globally over 75%
of employees recognized
India one of the lead markets
on utilization
Voice of the Customer
captured via formal and
informal channels, including
the Annual Employee Pulse
Survey
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