MakeMyTrip is India's leading online travel company that aims to empower Indian travelers. It was founded in 2000 and launched in India in 2005. The company believes that employees are key stakeholders and has built a strong culture founded on its FIT values of empowerment, passion for winning, integrity, teamwork, customer centricity, innovation, accountability, fun at work, and respect for people. This culture is driven by the leadership team and symbolized by employee ownership, autonomy, and opportunities for learning.

1. Great Place To Work®
Conference
Case Study: MakeMyTrip
Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved

2. MakeMyTrip
• India’s leading online travel company
that has revolutionised the travel
industry over the years.
• Founded in the year 2000 by Deep Kalra, launched the India
operations in 2005, following its success in the US.
• Aims at offering a range of best-value products and services
along with cutting-edge technology.
• Created to empower the Indian traveller with instant booking and
comprehensive choices.
Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved

3. Core beliefs of the Leadership team
Building a
strong
Employees
Cultural
are key Foundation
stakeholders that symbolises
the values of the
Organisation.
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4. MakeMyTrip Values – A FIT RECIPE
Accountability
Empowerment Fun @Work
Passion for
Innovation
Winning
Teamwork
Integrity
Customer Respect for
Centricity People
Excellence Excellence
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5. MakeMyTrip – Symbolising A Unique Culture
Ownership
Autonomy to make
decisions
Fun @ Work Passion for Winning
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6. Values driven by the Leadership Team
Co-Founder
Keyur Joshi
Is the
Chief Fun
Officer
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7. Ownership – in the Real Sense
70 % Employees have been given ESOPs at MakeMyTrip
“My dad got his first set of
stock option at 46 and me at
26 – how cool is that?”
- Divya Nambiar.
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8. Autonomy & Freedom to try New Ideas
Amitoj Singh
- A young lad in his late 20’s conceptualised a new business
idea of starting a new business vertical of Rail and Bus
business travel.
- He got complete Trust, Support and Guidance from the
leadership team and could successfully implement this idea.
Amitoj’s Video
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9. Unique Experiential Learning
Interesting & Exemplary ways of Learning:
- Eg: a seller at MMT who has a target of selling 50
Kashmir packages every month is actually sent to every place
and location on the itinerary for him to be truly trained on
the product and destination.
• Every year close to 10% employees in the organisation get
such an opportunity.
• Last year a team of close to 30 sellers went on a 9 country
tour to Europe to learn, understand and truly experience
the place.
• Post the “Study Tour” trippers had specific targets to
achieve from these locations.
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10. Encouraging Innovation
Experiment & Innovate is the message - its understood
that mistakes and learning from them are an integral part of this
journey
Eg: Hackathon :
participants coded for 24 hours
at a stretch.
- The brief : make at least 1 app & make it live in 24 hours.
- The evaluation criteria: the app should be thorough, simple
and innovative.
The 24 action-packed hours of this Hackathon witnessed 21 live
apps with Tomcat configurations, 87 deployments & 11,436 lines of
code generated.
This happened over 200 emptied cans of energy drinks!
Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved

11. Developing Talent Pipeline
Talking Talent Process
- Identifying high potentials
- Creation of Individual Development Plans
- Special assignments
- Coaching sessions
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12. Motivation through Rewards & Recognition
• Halla Bol (R&R) mails
• Peer to Peer recognition mails
• Customore mails
• Raving Fans
• Query Champion
• Monthly Quizzes winner
• Thanksgiving Day
• Appreciation from CEO mails
• Trip reward on achievement of sales
target
Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved

13. We are in this Together !
Handling Key Challenges & Collaborating for Success
Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved

14. Key Learnings from MakeMyTrip
• Empower & Encourage
• Maintain balance between freedom to experiment &
accountability.
• Be ready to take Risks.
The visionary leadership and the passion of employees ensures
that it never stops Dreaming and never stops Winning.
Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved

15. Global Headquarters India Office
Join the conversation
Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved
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