Qualcomm- Case Study presentation, Mumbai August 2012

Great Place To Work®
Conference
Case Study:Qualcomm

Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved

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Employee Landscape


RECOGNIZED AMONG THE:

 Top 10 Companies to work for in India

 The Top 100 Companies to work for in America

 The 25 Best Companies to work for in Canada


Qualcomm’s Design for Success

Identifying & Maintaining a
Managing the Right Competitive Edge
Talent in Business

Building a DNA of Enabling and
Engagement Nurturing
Innovation


Key Values : Innovate – Execute - Partner


CEO Speak…..

“ “
Qualcomm was built on a passion for excellence, and a profound respect
for our employees and their contributions to our success. At our core is
the power of ideas and the people behind them.

- Dr. Paul E. Jacobs, Chairman & CEO, Qualcomm



 Todays Interns are tomorrow’s Employees

Identifying &  New2Q” New Employee Experience
Managing the
Right Talent


Today’s Interns are Tomorrow’s Employees

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Integration of New Employees at Qualcomm

is a full one-year on boarding
program that is divided in 3 phases

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Integration of New Employees at Qualcomm

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Interns’ Speak


Engaging employees in the first 6 Months

Employee Perception
100
89
80 70
60
Qualcomm
40 Other than Top 50

20

0
Qualcomm Other than Top 50



 Developing People & Technology
 Leadership development Programs
Attracting & Maintaining a
Managing the Competitive
Right Edge in Business


Building a Talent Pipeline: a Key Business driver

Growth depends upon continuous supply of qualified, ready leaders

New business models call for increased depth, breadth and diversity
of leadership and Technical talent

Increased organization complexity drives a need for improved
visibility to key talent groups/skill sets

Opportunities for development drives employee engagement and
retention


Developing People @ Qualcomm
Continuous and structured learning at all levels

Leadership Development Programs : Two fold philosophy
- Develop globally relevant programs that continue to enhance capabilities and culture
- Customize these programs and resources to meet local needs in India.

The four Leadership Dimensions :

Collaborate: Work across the organization to build inclusive solutions.
Lead: Work within Qualcomm to ensure success.
Question: Innovate and take risks to push boundaries.
Act: Make decisions and execute flawlessly.


Emerging Leader Program Framework
This program takes participants through a dynamic blended learning
experience over the span of 12 weeks and includes:

• A 180-degree assessment (self and manager ratings)
• Day and a half classroom session
• Four one- to two-hour virtual meetings
• One-on-one sessions with their manager
• Learning partner meetings
• Online learning components
• Learning community website


Emerging Leader Program Framework


Qualcomm Management & Leadership Development Track
Individual
Role

Manager Senior Manager Director & Above
Contributor
Flagship Programs

Emerging Management Skills Leadership Exec Leadership
Program (MSP) Essentials
Leader Program Excellence
• New Managers to role • Top performing or
• Individual or QC with 0-3 years • Sr. Managers or high potential
contributors with experience Managers that Directors/ Sr. Directors
no direct reports have taken MSP

Leadership 2011 for
Executives
Additional Learning Opportunities

Leading Technical Professionals
Executive Insights

Leadership 2011 for Managers

Leaders Teaching Leaders

Managing Successfully@ Qualcomm

Harvard ManageMentor

Ninth House Online Content



Attracting & Maintaining a
Managing the Competitive
Right Edge in Business

Enabling and
Nurturing
Innovation

 Q Innovation Tech Association (QiTA)
Leadership development Programs
 Qualcomm Innovation Network (QIN)
 QIN Venture Fest (QVF)
 Patent recognition Awards

Enabling & Nurturing Innovation

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• technology forum meets monthly to :
 Encourage participation in events such as QVF, QBUZZ,QIN, etc.
 Scope out opportunities for innovation in work areas
 Support and Review IDF (Invention Disclosure Form) and other new ideas
 Act as a bridge between Qualcomm Hyderabad and QIN/Patent Team



is an annual competition that encourages employee
teams to submit their ideas for new products, services or
businesses. Solicits 200 business ideas annually.
Success stories include Zeebo, the low-cost, wireless-enabled
gaming console & Blur, the augmented reality initiative now in
development.
India’s annual Innovation & Technology event aimed to
spur innovation.


Patent Recognition Awards:
Each inventor is eligible for a Patent Application Filing Award of up
to $1,500 upon filing of an application and a Patent Issuance Award of up to $1,500
upon issuance of the patent. An inventor is also awarded a plaque commemorating the
patent issuance.

Qualcomm Patent Wall : at the headquarters houses around 1400 patents.
Qualcomm India employees filed 203 patents and 86 patents have been granted.



Maintaining a
Attracting & Competitive
Managing the Edge in
Right
Business

Building a Enabling and
 The Q Life ! DNA of Nurturing
Engagement Innovation


Q-Life - Building a DNA of Engagement
Qlife Qualcomm’s work-life effectiveness initiative, is designed to
help employees manage their busy lives at work, at home and in the
community.

Q Clubs
opportunity to share their personal, educational and
recreational interests

Q Cares
Corporate volunteerism program for community learning opportunities


The Qlife – Building a DNA of Engagement!

EAP - Employee Assistance Program
counseling, workshops.

Healthy Life Get healthy. Stay health - on-site and
on-line fitness and health education programs.

Leisure Life Tournaments., Adventure Outings.

QHEL, as the title reads, stands for sports and is all
about sporting events coupled with fun.

QC Daily News
In addition to the QLife website, QC Daily News
promotes Qlife work/life balance programs on a
regular basis.


Achievements & Key Messages
 A highly engaged and motivated workforce
 Sustained Leadership position in business
 Annualized attrition down to 5.3% in FY’12 from 9.8 % in FY’11
 Be Flexible, Open & Transparent
 Embrace change with a continued focus on building organization capability


Global Headquarters India Office

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Qualcomm- Case Study presentation, Mumbai August 2012

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