The document discusses the differences between hearing and listening. Hearing is the physical perception of sound with the ears, while listening is an active process of receiving, interpreting, and reacting to messages from speakers. There are barriers to effective listening, including physical barriers like noise or discomfort, physiological barriers like tiredness, and psychological barriers like prejudice. The document provides tips for good listening, such as removing distractions, not judging prematurely, and empathizing with the speaker. Effective listening leads to benefits like reduced misunderstandings, stronger relationships, and personal growth.

2. HEARING VS. LISTENING
 Hearing refers to the
perception of sound with the
ears – Physical Act.
 Listening is a process of
receiving, interpreting and
reacting to a message
received from the speaker.

3. Activity: Draw what you hear

4. LISTENING
Listening cannot be done only with ears, one
can listen with their eyes, sense, mind, heart
and imagination.
– Improves relationships
– Improves our knowledge
– Improves our understanding
– Prevents problem escalating
– Saves time and energy
– Leads to better results.

5. PROCESS OF LISTENING
HEARING
FOCUSING
INTERPRETING
ANALYZING &
EVALUATING
RESPONDING

6. BARRIERS TO LISTENING
For listening to be effective, we must recognize
and remove the barriers to listening.
 Physical Barrier
 Physiological Barrier
 Psychological Barrier

7. PHYSICAL BARRIERS
1. Environmental Barriers
– Room is too hot or too cold
– Chair is uncomfortable
– Lighting is too bright or too dim
– Bad ventilation: stuffy/smoky
atmosphere
– Noise, Smell & Sights

8. PHYSICAL BARRIERS
2. Personal Barriers
– Preoccupied with own problems
– Thinking about own response
without hearing speaker
– Looking for every opportunity to
interrupt
– Pseudo Listening

9. PHYSICAL BARRIERS
3. Linguistic Barriers
– Jargon or specialist language
– Monotonous voice
– Inappropriate tone
– Complex sentences & vocabulary
– Hesitant Manner
– Rate of delivery

10. PHYSIOLOGICAL BARRIERS
 Health Issues
 Tiredness
 Discomfort
 Poor eyesight

11. PSYCHOLOGICAL BARRIERS
 Anger
 Own anxiety
 Frustration, inability to put
across ideas
 Status difference
 Prejudice

12. LEARNING STRATEGY

13. RULES OF GOOD LISTENING
 Stop talking
 Stop thinking
 Remove distractions
 Do not let your mind wander
 Do not pre-judge
 Be Patient
 Empathize with the speaker
 Take notes

14. BENEFITS OF EFFECTIVE
LISTENING IN AN
ORGANIZATION
At work place:
– Effective listening skill leads
effective communication
– Reduce misunderstandings
– Strong interpersonal relationship
– Faster work rate
– Personal growth

15. VIDEO
https://www.youtube.com/watch?
v=ENkwUBPhMJw