Organization design fashion or fit by Henry Mintzberg
Listening Skill
1.
2. Listening is the process of receiving, constructing
meaning from, and responding to spoken and/or non-
verbal messages; to hear something with thoughtful
attention
5. THOUGHT
Dalai Lama says, “When I
speak, I only repeat what I
already know, but when I
LISTEN, I learn more…”
6.
7. July 18of every year
It is organized by World Listening Project and the
Midwest Society for Acoustic Ecology.
8.
9. Listening is often confused with hearing. While hearing is
a biological process, listening is a neurological cognitive,
regarding the processing of the auditory system
Hearing: If you are not deaf, then you hear. It is simply the
act of perceiving sound by the ear. If you are not hearing-
impaired, hearing simply happens
Listening: includes paying real attention and focusing with
the intention of understanding and responding
appropriately. Listening requires concentration so that
your brain processes meaning from words and sentences.
Listening leads to learning
10.
11. We were given two ears but only one mouth. This is
because God knew that listening was twice as hard as
talking.
Listening to others is an elegant art.
Good listening reflects courtesy and good manners.
Listening carefully to the instructions of superiors
improves competence and performance.
Good listening can eliminate a number of imaginary
grievances of employees.
Good listening skill can improve social relations and
conversation.
Listening is a positive activity, please practice it!
12.
13. Personal Concerns
Personal Bias
Uninteresting Topics
Speaker’s Delivery
External Distractions
Language/Culture Differences
Faking Attention
Criticizing the subject or the speaker
Getting over-stimulated
Not taking notes OR outlining everything
Tolerating or creating distraction
14.
15. Stop Talking
Please do not talk with anyone, when the speaker is speaking!
Be Active
When you are having a conversation with a person, listen to them and
understand what they are saying.
Don't Interrupt
Do not interrupt when the person speaks. Let them complete their ideas
and thoughts. Interrupting someone is a not clear sign that you do not
give any importance to what they are saying.
Ask Questions
Whenever you are in doubt, ask questions. Again, make sure you do not
interrupt when the person is making an important point. Wait for the
opportune moment to ask a question.
16. Maintain Eye Contact
Maintaining eye contact is very important for listening.
Provide Feedback
When someone speaks, and you're listening to them, give them feedback
in the form of sounds or comments. It does not have to be a feedback
interjected with exclamations but a simple 'm hm' will also suffice.
Summarize
Whenever they are done with making their point, summarize what they
said to you and repeat it to them. This will show them that you've been
listening and if you've made a mistake somewhere, they can correct you.
17. Shake Yourself Up
If you're really listening to that person (actively listening, completely
understanding), then you will end up feeling tired, especially if it's a
lecture of some sort. This is because it is an activity that requires being
mentally involved. If you find that you are getting restless and there are
chances that you might drift, then shake yourself up and change your
body language. And by that I mean, change positions, rub your hands,
palm your eyes. These are some of the most effective active listening
exercises.
Re-Write
This method especially works if you're at a seminar or lecture, but it can
be moulded in normal conversations as well. Whenever a person talks
and you like something, write it down. If not immediately, as soon as you
can. This will help you remember what they said better and when you
meet them next and repeat the point, they'll be mighty impressed and
really touched.