The document discusses the qualities and skills of an effective trainer. It states that trainers should use language and a style of speech that is appropriate for their audience. They should have a comprehensive understanding of the subject, be willing to continually learn and update their skills, and have experience doing the job they are training. An effective trainer understands different learning styles, facilitates improvement, and helps both new and experienced trainees learn. They serve as a role model, have strong communication and listening skills, and enjoy helping others grow.

1. By Sivathanu N
Process Trainer @ NASDAQ OMX

2.  Communication does not mean to speak in American English or
British English, want we try to convey that should reach to
audience without any interruption.
For example: If we conduct a training program for an urban community with
stylish & American slang, here people like our speak but cant retain/take
message inside them. So finally training will fail without reaching its objective.
 Use language and style of speech based on the audience.
 Use clear and concise language to instruct, direct and coach.
 Use your active listening skills to draw them out and fully
understand them.
 Maintain eye contact.
SIVATHANU N | PROCESS TRAINER | NASDAQ OMX

3.  Comprehensive understanding of the subject or skills.
 Willingness to draw from your background as a bridge or
foundation to teach.
 Willingness to grow and update your professional
development.
 Show interest to learn new thing in your work.
 Keep yourself up-date in your subject for training.
SIVATHANU N | PROCESS TRAINER | NASDAQ OMX

4.  It helps if you have done the job personally (and well would be
good too).
 Previous experience in training.
 Training is taken as experience oriented.
SIVATHANU N | PROCESS TRAINER | NASDAQ OMX

5.  New people can make mistakes while they learn.
 It often takes a few tries to get it right (Keep up
encouragement).
 Remember how it was for you when you started out?
 Think from their end and help them to learn.
 It might be a ten member group with slow learners and fast
learners, always focus your training on slow learners, so that
both category people get benefited.
 Even though it is repetitive question, answer them wisely and
make them to understand.
SIVATHANU N | PROCESS TRAINER | NASDAQ OMX

6.  Matha, Pitha & Guru, we are taking the 3rd place of every person’s
life. Be proud for being a ‘Guru’ for your people.
 Understand the importance and values of your work.
 Even though your inner character is different, as a trainer your
responsible to mould your people. Be a role model for your
trainees.
 You need to truly enjoy helping people.
 Develop your helping mentality.
 Seeing people grow and learn makes you feel good.
 Seeing others success gives you a sense of pride and
satisfaction. SIVATHANU N | PROCESS TRAINER | NASDAQ OMX

7.  People view you as being knowledgeable (you model it).
 People view you as being trustful and trustworthy (you have
earned it).
SIVATHANU N | PROCESS TRAINER | NASDAQ OMX

8.  You see the humor in the situation (you express it).
 You don’t take yourself or life too seriously (you lighten it).
SIVATHANU N | PROCESS TRAINER | NASDAQ OMX

9.  Knowing more and more about peoples learning styles.
 Facilitating process improvement and/or teaching line managers
how to do it.
 Constantly being in touch with employees and work processes and
be aware of their skill needs.
 Acquiring in-depth knowledge of the organization and its
mission/goals.
 Knowing information technology and explore the use of electronic
training opportunities, including development of multi-media training
programs (where feasible and appropriate).
 Help managers to think through performance and solve them either
through training or otherwise.
 Help trainees to think over their jobs.
SIVATHANU N | PROCESS TRAINER | NASDAQ OMX

10.  Listening.
 Negotiating.
 Coaching.
 Awareness of different learning styles.
 Measuring and evaluating.
 Strategic planning.
 Problem solving.
 Facilitating organizational change and
 Communication Skills.
SIVATHANU N | PROCESS TRAINER | NASDAQ OMX

11.  ROLE MODEL
 COMMUNICATION SKILLS
 SUBJECT EXPERTISE
 ENABLER
 MENTOR
 DEVELOPER
 LEARNER
 COACH
 NEGOTIATER
 LISTENER
 EMPATHY
SIVATHANU N | PROCESS TRAINER | NASDAQ OMX

12.  ARROGANT
 EGOIST
 INDIVIDUALISTIC APPROACH
 MONOPOLY OF WISDOM
 SECRETIVE
 FRUSTRATED
 REACTIVE
 STATUSQUOIST
 PUTTING OTHER DOWN
 TAKING CREDIT FOR ALL THAT IS “GOOD”
SIVATHANU N | PROCESS TRAINER | NASDAQ OMX

13. Overall a good Trainer should possess the following terms:
 Passionate about learning.
 Passionate about teaching.
 People skills – ability to work well with others.
 Communication skills.
 Good problem solving and research skills.
 High energy and enthusiasm.
 Great organization skills.
 Great time management skills.
 Encourage feedback.
 Maturity.
SIVATHANU N | PROCESS TRAINER | NASDAQ OMX