Developing Listening Skill
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This document discusses listening skills and how to improve them. It defines listening as the accurate perception of communication and separates it from stating facts versus accusations. The listening process involves selection, reception, understanding, and responding. Good listening skills allow workers to be more productive by better understanding assignments, building rapport, showing support, and resolving problems. Barriers to listening include divided attention, distractions, personal biases, and misinterpreting others' roles. The document recommends coming to class rested and prepared, sitting close to the speaker, focusing on what they say, taking notes, and following the CUE method of concentrating, understanding, and encouraging the speaker.
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Listening skills (1)
Listening Skills is one of the most essential skills needed by all of us. Unfortunately, we all love only to talk and hate listening.
But, developing this vital skill can help us in our society, profession or even in our domestic field. So, why not practice it and change our life?
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The document provides guidance for new supervisors on key skills needed for success in their role. It discusses setting goals and demonstrating effective behaviors. Some important skills covered are decision-making, managing change, time management, communication, delegation, and training. The document provides tips on how to implement changes, sell ideas to employees, make decisions, and deal with employee needs. Overall, it outlines the many responsibilities of a supervisor and gives advice on skills that are important for supervisors to possess and develop in order to be effective in their role.
Coaching introduction
The document discusses coaching and provides definitions, benefits, principles, and models for coaching. It defines coaching as a collaborative process that facilitates self-directed learning and growth. Some key benefits mentioned are improved performance, relationships, creativity and unlocking a person's potential. It introduces the GROW and BOOST models for goal setting and feedback in coaching. It emphasizes the importance of listening skills, questioning techniques and putting coaching into practice.
Lesson3
This document is a lesson on interpersonal skills from the USDA Specialty Crops Inspection Division. It covers effective communication, building teamwork, managing conflict, and professionalism. The key points are: effective communication is important for sharing information and building relationships; teamwork leads to cohesive work units and high morale; conflict should be managed constructively to find solutions; and supervisors should model and promote professionalism among their staff. The lesson emphasizes the supervisor's role in developing these skills among employees.
Interviews
The document provides guidance on how to position yourself as the ideal candidate in a job interview. It discusses preparing for different types of interviews such as video, behavioral, phone, and technical interviews. For each type, it offers tips on how to present yourself effectively. The key advice is to listen well to questions, answer using specific examples and results from your past experiences, and relate your responses back to the competencies required for the position. Different question types like open-ended, closed, hypothetical and criteria-based questions are explained to help candidates understand how to answer strategically.
Assessment Centre Success - How to prepare for the public sector recruitment ...
Assessment Centre Success - How to prepare for the public sector recruitment ...University of Sussex, Careers & Employability Centre
An assessment centre involves simulations of real work tasks and situations to evaluate candidates on various competencies. Candidates may be assessed on their leadership, adaptability, problem-solving, communication and other skills through exercises such as group discussions, interviews, and role-plays. Proper preparation is important, such as practicing examples that demonstrate competencies and receiving feedback on interview technique. The document provides information about a Think Ahead program that offers a fully-funded master's degree and leadership training for those interested in a career in mental health social work.Business Communication.pptx
The way we communicate with others is such a habitual part of us that we rarely stop and think about it. This translates into business communication too. Organizations, after all, aren’t faceless entities, but groups of real people.
Effective communication affects processes, efficiency, and every layer of a company.
Leadership principles.pptx
The document discusses principles of effective leadership and human relations. It defines what makes a team and explains that teams work toward accomplishing common goals or objectives through interdependent tasks. Effective leadership involves treating people well, focusing on critical goals, and listening. High morale comes from placing the right people in suitable jobs and ensuring employees feel their work is meaningful.
Coaching & mentoring
This document provides information on coaching, mentoring, and interventions. It discusses:
1) The goals of coaching and mentoring including acting like a coach/mentor, understanding their roles and techniques, and expanding abilities.
2) Key aspects of coaching including understanding the employee, their skills/goals, and helping them achieve goals aligned with organizational goals.
3) Techniques for different types of interventions including counseling, encouraging, coaching/mentoring, and confrontation.
4) Conflict handling behaviors such as accommodation, compromise, collaboration, competition, and avoidance.
Coaching & Mentoring by Dr. Jhonnifer Abarao, DHCM, RN
Coaching & Mentoring Lectures
by: Dr. Jhonnifer Abarao, DHCM, RN
Email: abaraojhonnifer28@gmail.com
the Basic managerial skills
Managerial skills include time management, leadership, human resources, motivation, decision-making, objective setting, team building, communication, and listening. Time management involves daily and weekly planning, setting clear objectives, and taking time to think creatively. Leadership requires being professionally dressed, communicating ideas effectively, and practicing leadership skills with coworkers. Human resource management activities include staffing, rewards systems, training, and workplace safety. Motivation relies on selecting highly motivated individuals, treating people as individuals, providing fair rewards, and setting realistic goals. Decision making differs based on whether a problem is planned or unplanned. Setting objectives specifies tasks, expected results, resources, and timelines. Team building requires allowing time for members to connect, participation
ECE_10900319078_POM.pdf
This document outlines several key managerial skills including time management, learning to lead, human resource management, motivation, decision making, setting and achieving objectives, team building, and listening skills. It provides details on each skill such as the importance of planning daily and weekly, treating each employee as an individual to motivate them, using different types of decisions for repetitive versus non-repetitive tasks, setting clear business and personal objectives, building cohesive teams through common backgrounds and communication, and actively listening by maintaining eye contact and not interrupting. The conclusion states that developing these managerial skills allows managers to improve their performance and achieve organizational goals.
listening in business context.pptx
This document discusses listening skills and the importance of effective listening. It outlines the listening process and various barriers to listening such as distractions, preoccupation, wrong assumptions, cultural differences, bad habits, and lack of training. Some strategies provided for effective listening include being attentive, asking questions, avoiding unnecessary interruptions, using body language, empathizing, and taking notes. The document also discusses the importance of listening in a business context for managers, customers, and employees.
Interview-process
An interview is a formal meeting where a person or persons question, consult or evaluate another person. It involves oral face-to-face communication between an interviewer and interviewee. Interviews are used to exchange information, provide information, select candidates, monitor performance, and other purposes. There are different types of interviews like promotion, appraisal, problem-solving, and exit interviews. Proper preparation, research on the company, positive body language, being punctual and thanking the interviewer can help candidates succeed.
Giving and receiving feedback daths cpd
This document discusses giving and receiving feedback. It covers:
1. The benefits of feedback such as improved performance and building better relationships.
2. Different learning styles like activists, reflectors, theorists and pragmatists and how these may impact receiving feedback.
3. Tips for both giving and receiving feedback effectively, including being specific, focusing on behavior not personality, and using active listening skills.
4. Potentially difficult scenarios for giving feedback and things to watch out for like biases. Regular practice is emphasized for developing feedback skills.
Indistar® Training Modules: Getting Better At What We Do
Whatever our role, the best thing we can do for students is to keep getting better at what we do. Here is how we improve.
Similar to Developing Listening Skill (20)
Assessment Centre Success - How to prepare for the public sector recruitment ...
Assessment Centre Success - How to prepare for the public sector recruitment ...
Coaching & Mentoring by Dr. Jhonnifer Abarao, DHCM, RN
Coaching & Mentoring by Dr. Jhonnifer Abarao, DHCM, RN
Indistar® Training Modules: Getting Better At What We Do
Indistar® Training Modules: Getting Better At What We Do
Developing Listening Skill
- 1. Listening skills Presented by Dewasish ghoshal PGDM(A), NAARM,Hyderabad
- 2. What is listening? • Listening is accurate perception of what is being communicated. • It is an art of separating fact from statement and accusation Listening process 1.Selection 2.Reception 3.Understanding 4.Responding
- 3. • Why You Need Good Listening Skills ? • Good listening skills make workers more productive. The ability to listen carefully will allow you to: • Better understand assignments and what is expected of you; • Build rapport with co-workers, bosses, and clients; • Show support; • Work better in a team-based environment; • Resolve problems with customers, co-workers, and bosses; • Answer questions; and
- 5. Four barriers for listening 1 Polyphonic thinking 2 Distractions 3 Our own frame of reference 4 Others playing roles
- 6. How to improve listening skills 1.Come to class well rested and energized 2.Be prepared for class. 3.Move to the front or “energy zone” of the professor. 4.Focus your attention on what speaker is saying 5.Evaluate what you hear 6.Take great notes.
- 7. Follow CUE be a better listener in three steps 1.Concentrate a. By positioning your body towards speaker b. eye contact c. attentive posture 2. Understand 3. Encourage
- 9. Thank you