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1. Effective
Listening
Skills

2. Lets Learn
to Listen Effectively
for Our Own.

3. Listening
The word ‘Listen’ is originated from German word ‘Hlysnan’ which means
‘Pay Attention to’
One of the basic skills for Language Acquisition.
We Listen to
- collect information.
- understand any subject.
- make decision.
- feel other.
In Organizations, the higher the position, the greater is the responsibility
to listen (45% out of 100%).
“Every Good Conversation
Starts with Good Listening.”

4. Steps of Listening

5. Types of Listening
Discriminative
Critical
Appreciative
Empathic

6. Discriminative
Develops at a very early age – perhaps before
birth, in womb.
This is the most basic form of listening.
May not understand the meaning but can
differentiate.
It develops through childhood and into
adulthood.
When two foreigners talk between them using
their own language, we can understand it is a
different language.

7. Critical
A much more active behavior of a listener.
Listener wants to understand the information in
order to achieve a specific purpose or goal.
It involves some sort of analyzing, problem
solving, decision making or making a
judgment.
Used when We -
Need to remember something important
Listen an announcements or get directions
Listen to lectures in class

8. Appreciative
Listening to enjoy or appreciate a speaker’s message or
performance.
Goal is enjoyment and helps a person to relax.
Used in social situations like concerts, sporting events.

9. Empathic
Paying attention to another person
with empathy.
Put aside own viewpoint, and try to
see things from the other person's
point of view.
Usually used in interactions between
two persons or among a small group.
It creates trust and respect between
persons.
Customer Service.

10. Misconceptions Vs. Facts
Intelligent People are Better Listeners.
-It is not related with Intelligence
-EQ people are Effective listener than IQ People
EQ = Emotional Intelligence/Quotient
IQ = Intelligence Quotient

11. Misconceptions Vs. Facts
Hearing is the same as Listening.
Hearing : Sounds which reaches to our ears
Listening : Sounds which reach to our hearts through the ears

12. Misconceptions Vs. Facts
Gender Affects Listening Ability.
-It does not depends on Gender

13. Misconceptions Vs. Facts
Speaking is more important than listening in the
communication process.
- Both are equally important.
- Both are the basic skills for Language Acquisition.

14.  The importance of listening in communication is
enormous.
 People often focus on their speaking ability
believing that good speaking equals good
communication.
 The ability to speak well is a necessary component
to successful communication.The ability to listen is
equaly as important.
 There are some barriers for listening,which will effect
the listening process.
 Anything that creates a hitch/snag in the process of
communication can be termed as a BARRIER.
 Broadly, barriers are caused by a speaker, listener
or the location.

15. •FOLLOWING ARE THE MAJOR BARRIERS TO
LISTENING
 Ambiguity in the mind of the sender about the message.
 Inability to convey the message as per the need and
level of the receiver.
 Inappropriate use of medium to convey the message.
 Lack of understanding about the cultural differences of
the listener.
 Lack of the interest or inattentiveness of the receiver.
 Listening with precoceived ideas or a prejudiced
mindset.
 Physical discomfort in terms of seating arrangements,
hunger, thirst or nature’s call.
 Noise e.g. Vehicles or murmur among the audience.

16. Barriers in Effective Listening
Content Barriers
Speaker Barriers
Environmental Barriers
Psychological Barriers
Physiological Barriers
Perceptual Barriers
Personal Barriers
Cultural Barriers

17. • Physiological Barriers
 Emotional states which are brought to the communications or result
from it can come between what is being said and effective listening and
understanding.
 For example:
1. Own Anxiety
2. Anger
3.Frustration –
inability to put
across ideas

18. • Physical Barriers
 The physical conditions of the listener can affect
concentration and
restrict the amount of information taken on.
 For example :
1.
Headache
2. Hearing
impairme
nt
3.
Tiredness
5. Poor
4. Discomfort, pain,

19. • Linguistic Barriers
 Linguistic barriers derive from the speaker and make
it difficult for them to be listened to. They can be
summarized as follow:
1. Jargon or
Specialist
language
2.Monotonou
s voice
3.Inappropriat
e tone
4. Hasitant
manner
5. Badly organized
material
6. Complex
sentances

20. • Environmental Barriers
 The following, if encountered, can mae us switch off from what
is being
said, to allow our minds to temporarily concentate on our
surroundings:
1.The room too
hot ortoo cold.
2. The lightingtoo
bright or toodim.
3. Uncomfortable
seating
4. Smells
5. Infrastructure
6. Noise

21. Techniques to Improve Listening Skills
Silence
Segregation
Savoring
Listening Position
RASA

22. Benefits of
Effective Listening
Enhances Productivity
Improves Relations
Avoids Conflict
Improves Understanding
Improves Negotiation Skills
Helps you stand out
People will appreciate it

23. When to Use
Active Listening
Family
Organizational Crises
Conflict Situations
Negotiation
Providing and Receiving Feedback
Brainstorming Session
Problem Solving Activity
Seeking Peers’ Cooperation

24. To be a Good Listener
Silence
Pay Attention
Listen Carefully
Do not Interrupt
Don’t be Defensive
Proper Use of Emotion
Do not Forget, Keep in Mind
Respect the Speaker
Maintain Proper Body Language

25. Everybody Loves Good Listener
Buck, you get
along with
everyone. What’s
your secret?
Nobody hates a
listener!

26. Eyes:
Looking at person talking.
Ears:
Both ears ready to hear.
Mouth:
Quiet and waiting for the turn to
talk.
Hands:
Quiet and kept to yourself.
Feet:
Quiet and still.
Body:
Facing towards the speaker.
Brain:
Thinking about what is being said.
Heart:
Consider the speaker and others
listening.