This document discusses the importance of listening skills. It notes that listening is the most important skill for those in positions of authority, as they should spend 45% of their time listening. There are four basic language skills - listening, speaking, writing, and reading. Effective listening involves hearing the message, interpreting it based on one's knowledge and experience, evaluating it with one's background information, and providing an appropriate response. There are different types of listening like intellectual, appreciative, attentive, and evaluative listening. Some tips for being a good listener include observing non-verbal cues, focusing only on listening, acknowledging the speaker, allowing the speaker to finish, and asking questions afterwards. Active listening means restating the message in

1. Prepared By: Dixit Pushpa D.
M.A., B.Ed., M.Phil. Ph.D. (Pursuing)
Assistant Professor in English
Swami Sahajanand College of Commerce &
Management. Bhavnagar

3. Four basic skills for language acquisition.
LSWR – Listening - Receptive Skill
Speaking - Productive Skill
Writing - Productive Skill
Reading - Receptive Skill

6.  The higher the position, the greater is the
responsibility to listen.
 Following is the proportion of time to be spent by the
authority:
1. Writing – 9%
2. Reading – 16%
3. Speaking – 30%
4. Listening – 45%

7. 1. Hearing – listener attends to the message.
2. Interpretation – Vocabulary
(depends on) Knowledge
Experience
Level of understanding
3. Evaluation - Background information of the
(depends on) listener.
4. Response - message may be understood by
words or body language.
FEEDBACK

8.  Intellectual Listening: lecture, seminar, conference,
etc.
 Appreciative Listening: music, poetry, songs, etc.
 Attentive/ Active Listening: Information or Data
which is to be stored in memory.
 Evaluative/ Critical Listening: Political speech,
Sales talk, Elocution, etc.

9.  Observe: Non-verbal Behavior of a speaker.
 Focus: Be attentive on listening only.
 Acknowledge: Take interest and focus on the
content even if you don’t
agree with it.
 Respect: Let the speaker finish.
 Questionnaire: If you have any question or doubt
you can ask the speaker at the end
of the speech/lecture.

10.  Don’t speak parrot like;
 be sure to put the message in your own
words – that is active listening.

11. Organizational Crises
Conflict situations
Giving and receiving
feedback
Brainstorming,
problem solving
Seeking peers’
cooperation

12. 1) Listen
2) Question
3) Paraphrase
4) Agree

13.  “I see”
 “Right”
 “Uh huh”…
 “Okay”
 “Sure”
 “Yeah”
 “Yes”
 “Wow”
 “Really?”

14.  To Feelings As Well As Words
◦ Words – Emotions -- Implications
 Focus on Speaker
◦ Don’t plan, speak, or get distracted
 What Is Speaker Talking About?
◦ Topic? Speaker? Listener? Others?
 Look At Speaker
 Use Verbal & Non-Verbal Encouragers

15. Research has shown – non-verbal signs carries
more than 90% of message :
Body Language – 55%
Tone of Voice - 38%
Words - 07%

16. Barriers
Distraction
of
Mind External
Noise &
Disturbance
Poor
Health
Self-
centered
Lack of
Interest
Planning
Reply
Excessive
Note
Taking

18.  LISTEN – SILENT
 To listen effectively, you have to be silent.
 Not only mouth shut but mind should be attentive.
 One should not feel sleepy too.

22. Thanks