Slide ini dibuat untuk kegiatan Training "Service Excellence" yang secara langsung dibawakan oleh saya.
Diharapkan semua peserta memiliki semangat melayani dan mengetahui cara yang tepat dalam menangani sebuah Complain.
Dalam Workshop ini akan dibahas tentang pentingnya memberikan pelayanan yang prima, apa yang harus dilakukan dan bagaimana mengembangkan skills yang mendukung, diantaranya Self Management Skills dengan mamanfaatkan metoda Self Hypnosis & NLP yang mampu memberikan hasil yang relatif lebih cepat, serta Communication & Persuasion Skills dengan memanfaatkan teknik hipnotis percakapan X-Trance yang dikembangkan oleh Awie Suwandi.
Slide ini dibuat untuk kegiatan Training "Service Excellence" yang secara langsung dibawakan oleh saya.
Diharapkan semua peserta memiliki semangat melayani dan mengetahui cara yang tepat dalam menangani sebuah Complain.
Dalam Workshop ini akan dibahas tentang pentingnya memberikan pelayanan yang prima, apa yang harus dilakukan dan bagaimana mengembangkan skills yang mendukung, diantaranya Self Management Skills dengan mamanfaatkan metoda Self Hypnosis & NLP yang mampu memberikan hasil yang relatif lebih cepat, serta Communication & Persuasion Skills dengan memanfaatkan teknik hipnotis percakapan X-Trance yang dikembangkan oleh Awie Suwandi.
Pelayanan Prima adalah layanan yang diberikan seseorang kepada clien sesuai dengan standar pelayanan* (minimal/maksimal) ditambah dengan satu atau dua pelayanan yang dituntut/dibutuhkan oleh clien dan mampu diberikan oleh pemberi pelayanan
Presentasi Service Excellent adalah bagaimana memberikan materi presentasi yang terarah dan terstruktur dalam menciptakan serta memberikan pelayanan yang baik. Dengan pelayanan yang baik untuk memenuhi kebutuhan pelanggan Anda merupakan suatu bentuk investasi yang sangat berharga untuk tim dan organisasi Anda.
Butuh Training Service Excellence? Hubungi Lia 0817 0844 840. Training kami sudah dibuktikan PT HM Sampoerna, Carrefour, Bank Permata. Terbukti yang terbaik. http://gofaztrack.com
Pelayanan Prima adalah layanan yang diberikan seseorang kepada clien sesuai dengan standar pelayanan* (minimal/maksimal) ditambah dengan satu atau dua pelayanan yang dituntut/dibutuhkan oleh clien dan mampu diberikan oleh pemberi pelayanan
Presentasi Service Excellent adalah bagaimana memberikan materi presentasi yang terarah dan terstruktur dalam menciptakan serta memberikan pelayanan yang baik. Dengan pelayanan yang baik untuk memenuhi kebutuhan pelanggan Anda merupakan suatu bentuk investasi yang sangat berharga untuk tim dan organisasi Anda.
Butuh Training Service Excellence? Hubungi Lia 0817 0844 840. Training kami sudah dibuktikan PT HM Sampoerna, Carrefour, Bank Permata. Terbukti yang terbaik. http://gofaztrack.com
Advanced Diploma in Customer Care and Relation - EdukiteEduKite
Customer care service holds daily business exercises like promoting, deals and so forth. This course is intended for people who are intrigued to improve capacities or upgrade their attitudes in this field. This course is designed to provide you with the strategies that will help you expand competition in your occupations.
See More: https://bit.ly/2TXUjr5
Advanced Diploma in Customer Relationship Management - EdukiteEduKite
Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer’s relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills.
See More: https://bit.ly/2TBZesX
A small brief of what we do at Liberation Coaches alongwith a powerful team of more than 50 empanelled consultants comprising of CEOs, MDs, Vice-Presidents, Presidents. You must visit this!!!
How to Create a Marketing Plan for Online Employee TrainingBizLibrary
I bet you didn’t think you’d need marketing skills when you joined the learning and development industry. No worries, we’re here to help. Ultimately, both marketers and learning professionals want their audiences to take some specific action. Whether you're trying to sell a product or convince an employee to use a new skill, you're trying to persuade someone to do something.
In this webinar we’ll provide:
• An overview of the implementation process of a new online learning platform
• How to develop a marketing strategy
• How to develop target audiences
• How to create a marketing plan
• Marketing methods and techniques that keep your employees engaged
www.bizlibrary.com
Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer’s relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.
Educational institutions are being challenged now more than ever to become more flexible, responsive, efficient, and focused on serving students' needs. Join us to learn how Wayne State University developed a Student Service Center where phone calls, emails, and walk-in visits from prospective and current students are aggregated at a central location, enhancing recruitment and retention by providing service that is responsive and accountable.
5 Ways of Creating a Great Customer Experience | TeamWaveReshmi Menon
What is Customer Experience? How is it different from Customer Service? And how to give a great Customer Experience? Find out now.
And the detailed blog is here:
https://blog.teamwave.com/difference-between-customer-service-and-customer-experience/
Hi friends myself SEORK, I am passionate about SEO. I chose to continue my life time career in SEO after college and am very pleased with my decision. I am excited to have an outlet to learn and write about the things that are happening in the SEM industry get to hear about on a daily basis, in which many of us in the field are involved in.
Similar to Link-link Materi Training "SERVICE EXCELLENT & WORK MOTIVATION" (20)
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
5. Training “SERVICE EXCELLENCE”
POLMED di BANDUNG
BP2GAKI
Service EXCELLENCE
(Pelayanan PRIMA)
“Service EXCELLENCE”
(Pelayanan PRIMA)
S E R V I C E
https://www.slideshare.net/KenKanaidi/1-
service-excellence-concept-materi-seminar-
service-excellence-jasa-pendidikan
7. Customer Service Excellence
By : Kanaidi, SE., M.Si., cSAP
kanaidi963@gmail.com ... 08122353284
Kenali Konsumen Anda &
Managing Complaint
https://www.slideshare.net/KenKanaidi/3a-kenali-
konsumen-anda-managing-customer-complaints-
materi-seminar-service-excellence-jasa-pendidikan
Effective SERVICE EXCELLENCE
8. Effective SERVICE EXCELLENCE
.
“Customer Loyalty”
https://www.slideshare.net/KenKanaidi/4-customer-
loyalty-concept-materi-seminar-service-excellence-jasa-
pendidikan
10. Show your spirit and
intrinsic motivation
MOTIVATION Training
https://www.slideshare.net/KenKanaidi/show
-your-spirit-and-intrinsic-motivation-materi-
training-effective-team-work-building
11. Sense of
BELONGING & ETOS KERJA
Effective MOTIVATING PEOPLE
https://www.slideshare.net/KenKanaidi/sense
-of-belonging-etos-kerja-materi-training-
teamwork-building