The document discusses key aspects of managerial decision making including: 1) The difference between programmed and nonprogrammed decisions and decisions involving certainty vs. uncertainty. 2) Two models of decision making - the ideal rational model and the political model. 3) The six step process managers use to make decisions which includes recognizing the need, analyzing causes, developing alternatives, and evaluating outcomes. 4) Factors that can cause managers to make suboptimal decisions such as biases and limitations of individual and group thinking.