Laura Shayne Resume
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Laura Shayne has over 10 years of experience as an executive assistant and office manager. She has strong communication, organizational, and problem-solving skills. She has assisted with legal issues, budgeting, vendor negotiations, and event planning. Her experience spans the healthcare, accounting, insurance, and entertainment industries.
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Laura Shayne Resume
- 1. LAURA F. SHAYNE lshayne@hotmail.com Mobile: (310) 729-5344 Professional Profile Dynamic and accomplished business professional for C-level as well as senior level executives with over 10 years of measurable achievements in developing and maintaining constructive and cooperative working relationships with individuals at all levels of the organization. A quick and effective decision maker who also possesses strong verbal and written communication skills, excellent organizational skills, and has strong attention to detail. Excellent capacity to work in and understand diverse cultures. Consistently recognized for punctuality, reliability, productivity, and delivering quality service to clients. Key Accomplishments Business Management - Operations (Organization and Administration) • Assisted a Home Health Department in the development, preparation, and formatting of materials for an annual inspection by the Joint Commission (JCAHO) for renewal of accreditation. Created a computerized version of the Home Health Policy Manual. • Counseled and educated new and returning patients in an OB/GYN private practice on health insurance policies for purposes of correct payment upon services rendered. Arranged “payment plans” for collections of outstanding debts resulting in a 20% increase in revenue. • Initiated the prevention of a lawsuit on an expired internship contract for Cedars-Sinai Medical Center by arranging a meeting with several members of the legal department after discovery of its expiration. Litigation was avoided. Business Operations - Financial • Analyzed and balanced general ledgers to ensure business operations were within budget. Managed the allocation of petty cash for business expenses by approving/disapproving requisitions submitted by staff. • Reduced revenue losses at a CPA firm and OB/GYN private practice by implementing a collection method for clients. Collected approximately 65% of overdue obligations within a 60 day period. • Set and beat budget goals by 15% for over 25 negotiated vendor contracts, and managed those accounts. Reviewed bids submitted, and provided written reports summarizing cost comparisons and maintenance. Coordination of Major Projects • Planned and supervised an open house event of approximately 350 guests for a Home Health Department. Responsible for ordering promotional items, arranging furniture rentals, and planning the menu. Advised management of the most cost-effective solutions. • Advised the owners of a CPA firm regarding relocation and construction of new office space. Researched construction costs, labor, and electrical renovations to make informed decisions and reduce costs. • Developed and implemented an in-house Continuing Education Program for licensees at an entertainment insurance firm. This resulted in the prevention of illegal practices, penalties and ineffective insurance policies due to lapsed licenses. Education California State University, Los Angeles; Los Angeles, California B.A. in Psychology, cum laude, GPA: 3.9, Dean's List multiple semesters West Los Angeles College; Los Angeles, California A.A. in Business Management, cum laude, GPA: 4.0, Dean’s Honor Roll Professional Experience Self-Employment (contract work)in the capacity of Office Management and Executive Assistant for organizations including Kaiser Permanente, UCLA Medical Center, DirecTV and Hilton Hotels Corp., 2006-2009 Arthur I. Johnson, MD, INC./Cedars-Sinai Medical Center (Former Chief of Staff of Cedars-Sinai Medical Center) Supported the owner of an OB/GYN private practice Office Manager, 2002-2006 Diane’s Flair For Food – Collaborated with the owner in the daily business. Executive Assistant/Personal Assistant to President, 1997-2002
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