Highly analytical healthcare management professional combining more than four years of work in a clinical setting with proficiency in financial management, leadership, and positive clinical outcomes.

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R O Y E C O L E M A N , J R
3301 Bona Street, Oakland, CA 94601 | 510.459.4181 | royecolemanjr@yahoo.com
SUMMARY
Highly analytical healthcare management professional combining more than four years of work in a clinical
setting with proficiency in financial management, leadership, and positive clinical outcomes.
OBJECTIVE – CLINICAL OPERATION ANALYST – SHOTWELL CLINIC
SKILLS
 Strategic planning  Budgeting proficiency  Recruiting and hiring
 Quality improvement focused  Strong presentation skills  Promotes positive behavior
EXPERIENCE
Tiburcio Vasquez Health Center, Inc., Hayward, CA June/2015 – Current
Provider Services Manager
 Improved health outcome measure by compiling and analyzing data and identifying areas of
improvement.
 Educated staff on state and federal statutes, rules and regulations governing care services.
 Trained new staff on quality control procedures.
 Create on-boarding schedules, credential new providers, and correspond to concerns of new hires.
 Health care providers recruitment and hiring: screened applicatnts resumes and coordinated both
phone and in-person interviews.
 Encouraged creative thinking, problem solving, and empowerment as part of the facility management
group to improve morale and teamwork.
 Closely collaborated with management team to make necessary improvements.
 Demonstrated ability to lead and motivate outstanding healthcare teams.
 Oversaw daily office operations for staff of 30 providers.
 Prepared and distributed payroll for staff of 30 providers.
 Composed and drafted outgoing correspondence and reports for CMO.
 Maintained provider’s employee manual including training and development.
 Planned and coordinated logistics and materials for board meetings, committee meetings and staff
events.
 Coordinated domestic travel arrangements, including booking airfare, hotel and transportations.

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Tri-City Health Center, Fremont, CA April/2011-June/2015
Executive Assistant to the Chief Medical Officer (CMO)
 Managed and oversee the day-to-day constituency services and support activities of the CMO.
 Liaison between providers and CMO in conflict resolution, meeting requests, and concerns of the
direct reports.
 Liaison between CMO and other Chiefs regarding scheduling meetings, agendas, meeting notes, and
minutes.
 Represent the CMO with official communications and efficiently handled multiple issues and concerns
as they arose.
 Drafts and interprets policy and procedures in clinical aspects.
 Regularly brief CMO of ongoing projects, activities, and initiatives of the CMO.
 Draft, proof, edit, and revise communications, reports, and documents including Board Reports and
Executive Summaries from the Offic of the CMO.
 Manage daily schedule, updates, and preps CMO for meetings, conferences, and presentations.
 Schedules room reservations, meals, and documents for meeting, conferences, and events.
 Manage special projects which have a direct institutional impact.
 Work independently with discretion, patience, and diplomacy.
 Exhibits sound and accurate judgment, clearly explains reasoning for executive level decisions;
includes appropriate people in decision-making process; demonstrates persistence and overcome
obstacles.
 Anticipates, identifies, and resolves problems in a timely manner; collaborates with key players to
resolve more complex situations.
Starbuck’s, Oakland, CA Jan/2004-July/2009
General Manager
 Managed a staff of 25+ associates, 6 team leaders, and 1 assistant manager.
 Collaborated effectively with District Manager to set store goals, recognize accomplishments and
celebrate success, create training program and problem solve.
 Planned budgets and authorized payments and merchandise returns.
 Completed profit and loss performance reports
 Interviewed job candidates and made staffing decisions.
 Assigned employees to specific duties to best meet the needs of the store.
 Reordered inventory when it dropped below predetermined levels.
 Instructed staff on appropriately handling difficult and complicated sales.
 Hired, trained, and evaluated personnel in sales and job performance.
 Scheduled and led monthly store meetings for all employees.
 Increased profits through effective sales training and troubleshooting profit loss areas.

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EDUCATION
California State University East Bay, Hayward, CA Aug/2013-June/2016
 Master’s in Science – Health Care Administration.
 Top 1% of class.
 Golden Key National Honor Society.
 Coursework in Quality, Strategic Planning, Leadership, and Budgeting.
Institute fore Healthcare Improvement, On-line course Jan-Feb/2016
 Certified in Quality and Safety.
Project Management Institute, On-line course May-June/2015
 Certified Project Manager.
Bay Area Medical Academy, San Francisco, CA Jan-March/2011
 Certified Phlebotomy Technician – 1
San Francisco State University, San Francisco, CA Aug/2009-June/2011
 B.S. Health Education – major / Holistic Health – minor.
 Top1% of class.
 Dean’s List Jan/2010-June/2011.
INTERESTS
Primary Care Clinic Management, HIV Testing/Counseling, HIV Patient Care Management, Program
Management, Project Management, Patient Portal, HIPPA, Infection Control, Blood Borne Pathogen,
OSHA, Outreach, Quality Improvement, HRSA, EMR, Fundraising, Volunteering, HIV Awareness,
Cycling, Hiking, and Camping.